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Become a Master in AI Customer Service
1 students

Become a Master in AI Customer Service

Learn how to avoid costly AI mistakes, boost customer satisfaction, cut wait times, and lead a future-ready support team
Created byLuke Micheli
Last updated 9/2025
English

What you'll learn

  • Design a customer service AI strategy that blends automation with the human touch for maximum impact.
  • Implement AI tools to reduce wait times and ticket volumes without increasing agent burnout.
  • Measure and optimize AI performance using key metrics like CSAT, NPS, and first-response time.
  • Build a scalable AI-human workflow that adapts to rising customer expectations.
  • Identify and avoid the 7 most common AI deployment mistakes that damage customer satisfaction.

Explore related topics

Course content

5 sections • 29 lectures • 3h 3m total length

  • Introduction5:40
  • From Sh*tty Chatbots to Conversational AI3:15
  • The Basics of Generative AI7:24
  • The Essentials of Conversational AI4:10
  • Why AI is Transforming Customer Support2:16

Requirements

  • No AI or technical background required. A basic understanding of customer service operations will help, but all core concepts will be explained clearly.

Description

Customer expectations are at an all-time high and the rush to implement AI in customer service is real.

But here’s the truth: most AI deployments fail to improve customer satisfaction, and some even make it worse.

In this masterclass, you’ll learn exactly how to avoid the seven most common AI mistakes, so you can deploy AI confidently, protect your brand reputation, and deliver measurable results.


Designed for customer service managers, heads of support, and CX leaders, this course combines practical strategies, real-world case studies, and actionable templates you can apply immediately. You’ll discover how to blend automation with the human touch, use AI to cut response times without burning out your agents, and track the right metrics to keep performance high.

Whether you’re just starting with AI or looking to optimize an existing setup, this masterclass will give you the frameworks, playbooks, and confidence to lead your team into the future of customer service.


What you’ll learn:


  • The 7 critical AI deployment mistakes — and how to avoid them

  • Proven frameworks to boost CSAT while reducing costs

  • How to integrate AI without losing the human touch

  • Metrics that matter: how to measure and improve AI performance

  • Real-life case studies from top-performing teams


By the end of this course, you’ll know exactly how to turn AI into your competitive advantage — instead of your biggest risk.

Who this course is for:

  • Customer service managers, heads of support, and CX leaders who want to leverage AI to improve efficiency, boost customer satisfaction, and future-proof their teams without falling into costly technology traps.

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