Become a Corporate Receptionist

Name: Become a Corporate Receptionist
Rating: 4.3 (55 reviews)

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general informat

Created byDina Jumabayeva

Last updated 9/2024

English

English [Auto],

What you'll learn

How to be organized as a receptionist
Improve your telephone skills
Improve your listening skills
Learn to take messages in an effective way

Course content

1 section • 12 lectures • 58m total length

Introduction to the Course1:43
Discover the rewarding career path of a corporate receptionist and develop multitasking, computer, and communication skills. Learn telephone skills, conflict resolution, and how first and last impressions shape visitors' experience.
Role of a Receptionist - Part 16:48
Importance of a Receptionist2:59
Position your company by mastering the receptionist role as the face and voice of the organization, delivering first impressions, problem solving, and seamless communication across all departments.
Different Types of Receptionist Roles8:05
Explore the different types of receptionist roles, from greeting visitors and answering calls to data entry, mail distribution, and administrative duties across legal, medical, and school settings.
Communication Skills6:31
Develop essential receptionist communication skills across spoken, written, and non-verbal channels, including letters, emails, notices, phone etiquette, and clear, urgent-message protocols for patients and teams.
Telephone Skills - Part 12:51
Maintain a friendly, professional attitude on the phone by identifying yourself, speaking clearly, asking about the call, transferring when appropriate, and taking detailed messages for timely follow-up.
Telephone Skills - Part 26:45
Master telephone skills with four rules for receptionists, enunciate with enthusiasm, and keep hold times under a minute. Write details, screen calls, greet visitors warmly, and deliver exceptional customer experiences.
Listening Skills7:54
Develop active listening to see the world through others' eyes, boost empathy, and strengthen communication for corporate receptionists by focusing, making eye contact, avoiding interruptions, and following up.
Taking Messages4:37
Master courteous greetings and professional message taking by using a spiral bound message book to record caller name, date, time, and contact numbers for accurate delivery to the right person.
Presenting & Appearance5:25
Confidentiality Checklist1:30
Provide regular confidentiality training and reinforce it, design waiting areas and computer setups to prevent overhearing, and secure records while verifying callers and seeking manager guidance in unusual cases.
Being Organized as Receptionist3:25
Stay organized at front desk by creating zones for mail, files, and supplies, labeling cabinets, and using calendars and a magnetic dry erase board to track visitors, calls, and meetings.

Requirements

No previous experience required
Desire to learn administrative and social skills
Open mindedness is required

Description

Receptionist jobs are often seen as short-term roles, part-time positions, or stepping stones on your overall career path.

But being a career receptionist can actually be an incredibly fulfilling career path in itself, with great earning potential. If you’re looking for a new role and are looking for something rewarding, fun, and with great prospects, then this course is for you.

+++ Pay can be generous

Many receptionists will start out on average salaries, but there’s ample opportunity for that to grow over time. As you develop more skills, gain more experience, and move around the organization, you could earn up to $50,000 per year.

Receptionists working in corporate settings, especially in the worlds of banking and finance, an enjoy great salary prospects the longer they’re in their position.

+++ You’ll become incredibly skilled

Receptionists are often talented multitaskers, able to manage multiple ongoing situations without breaking a sweat. In many companies, individuals are hired for their great computer skills, their ability to speak to people, or their organizational skills. Receptionists often boast all of these skills and more.

They’re adept at using most office suites, can handle phone switchboards, and can even step into office managerial or customer service positions if needed.

So what are you waiting for?

Let’s get started and I wish you a happy learning!

Who this course is for:

Anyone interested in being an administrative professional
Administrative Assistants
Business Professionals
Project Assistants