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Become a BPO Service Provider as a Content Moderator
Rating: 4.5 out of 5(8 ratings)
21 students

Become a BPO Service Provider as a Content Moderator

Content moderation is expected to reach more than a dozen billion dollars by 2027, learn how to exploit this opportunity
Created byEric Andriamihajamananirina Robson
Last updated 3/2023
English

What you'll learn

  • Understand the size of the market, the trends, and the evolution of the BPO industry
  • Learn the different activities and opportunities that can be done under a BPO scheme, especially in the internet based services
  • Learn why BPO services are profitable both for the client company (saving millions) and the service provider (making millions)
  • Learn the requisites to explore before starting a service provider company under a BPO scheme
  • Learn the different steps to create a service provider company under a BPO scheme
  • Learn the key factors to consider to run a successful BPO service

Course content

7 sections • 7 lectures • 2h 7m total length

  • Introduction: What is BPO?13:26

    • Definition and scope of BPOs.

    • How BPOs started and how they evolved

    • Key facts about BPOs: market size, market evolution

    • Difference between outsourcing and relocation

Requirements

  • This course is open to every one and does not require advanced or specific skills. Curiosity and willingness to learn are necessary.

Description

BPO industry is a multibillion dollar business. By taking this course, you will learn:

  • The concept of BPO: what is it about, how big is the market, how it started, and how it is evolving and growing. The difference between outsourcing and relocation.

  • The different types of BPO: what are the common BPO activities and what are the opportunities. content moderation is among the activities that gaining more and more importance nowadays.

  • The reasons why BPOs are interesting: how companies that use BPO services are saving hundred of millions of dollars and services provider companies are making millions. Cost saving, access to specialized skills, focus on core activities, flexibility and scalability, efficiency...

  • The conditions to particularly evaluate before starting a BPO company (as a service provider): the legal framework (taxation), the technology, the labor cost, the labor skills...

  • The characteristics of a location that is favorable to set up a BPO (as a service provider)

  • The main steps to create a BPO, from the identification of a site to starting the operations.

  • The key elements to consider to successfully run a BPO company: the Service Level Agreement, the elements to address in a contract negotiations, the performance monitoring and reporting

Who this course is for:

  • This course is for people who want start, own, or extend a business. It's for professionals, job seekers, and students.

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