
In most cases, customer's objections during the sales process are the best sign that our opponent has an interest in the buying process and that they are contributing an important energy into it. Many salespeople do not see the opportunity of using the customer's energy to promote the sale.
Let's learn more about enjoying and gaining from our customers' and prospects' objections.
Customer's objection is an attack! Most people react instinctively by attacking back or running away when being attacked by someone else. In this lecture you will learn how to bypass your "Fight or Flight" Instinct and to develop a new mechanism that will help you to gain time and choose the right handling technique.
Many times, customer objections are an opportunity to become closer to them by understanding the roots of their resistance or collecting information about their buying habits, motivations and needs.
In this lecture you will learn how to use your customers' objections as a lever to intimacy and relevant information.
Some of your customers will exhaust you by presenting unreal objections and let you sweat for nothing until both sides don't have any energy to proceed in the sale's process.
The "what-if" technique is a simple and powerful tool that will direct them to expose their real objections and provide you an opportunity to unblock your way to the closing!
A customer objection is loaded sometimes with a heavy energy! When you can turn their objection back and use it as the buying motivation, your customer might give you a second chance!
We find comfort in knowing that others have faced similar situations and ultimately found satisfaction. It's truly wonderful to be part of a "happy ending" story!
The FFF technique will help you to turn an objection into a temporary chapter in such a story!
This technique might help when the real objection is hidden from us by an elusive customer. You will learn how to uncover the real objection from them!
Your customer might say they "want to think about it"—sometimes this is just an excuse, but in other cases, it's an opportunity for you to guide them toward making the right choice!
The attached PDF file provides a comprehensive table, summarizing this course. Inside, you'll find a list of common customer objections, paired with acceptance statements and examples demonstrating how to handle them using the techniques you've just mastered.
If you are in sales or business, or just have to manage from time to time a conflict with somebody else, even your family member, a friend or a colleague from work I believe that you will find this course very effective and beneficial for you.
Along the course you will learn how to turn your opponent's objections into a positive power that will serve you during the interaction.
I have built it as an easy journey through 6 different techniques that you would enjoy after learning how and when to use objections to your advantage, in almost every interaction you are taking part of.
What you will learn:
How to turn every sales objection into a positive power.
How to develop the interaction with your customer using their objections
How to make sure that you are dealing with real objections.
Different methodologies to overcome your customers objections
The final result: more closing and more sales!
You will watch 9 different videos, and will receive a detailed table of all major techniques including "sales sentences" and examples.
You would download also a PDF file full of efficient slides. At the end of the course you will check your level of learning through a 7 questions quiz!
It will be my privilege to be your sales trainer and I truly believe that this course will serve you well.
Yours,
Yair Schoenfeld