Certified Travel Consultant

Name: Certified Travel Consultant
Rating: 3.9 (234 reviews)

A beginners tool-kit for a travel agency start-up

Created byCheryl Venan Dias

Last updated 1/2024

English

What you'll learn

Guidance to start a travel agency
Profiling your customers - General and Specific
Know how technology supports the travel business
Decision on designing the best market flyer based on destination profile
Explore the travel business earning potential

Course content

5 sections • 22 lectures • 2h 3m total length

Travel Business an Opportunity2:25
Travel service providers3:51
After completing this session you will be able to:
Classify the types of travel service providers
Identify the travel related services provided
Functions and scope of travel service providers6:56
After completing this lesson you will be able to:
List the functions of associated with a travel service provider
Identify the scope of a travel service provider
Types of travel agencies8:22
After completing this lesson you will be able to:
List the type of agencies
Identify the core strengths of the agencies
Traveler preferences8:08
After completing this session you will be able to:
Identify the drivers for travel decisions
List the traveler preferences based on the traveler typology
Identify the travel agency type

Legacy travel solutions3:52
After completing this lesson you will be able to:
List the companies and airlines that created the legacy travel solutions
Discuss the important mile-stones of these legacy travel solutions
Mobile technology and artificial intelligence7:35
After completing this session you will be able to:
Understand the influence of mobile technology on travel decisions
Determine the influence of artificial intelligence on the tourism business
Block chain and big data5:12
After completing this lesson you will be able to:
Identify the benefits of block chain for the travel and tourism industry
Discuss how big data is influencing the travel industry
Voice recognition, face recognition and internet of things5:16
After completing this lesson you will be able to:
Recognise the travel services available through voice and face recognition
Recall instances where internet of things have become part of travel services
How does technology influence the tourism industry?

Essentials of a travel destination8:57
After completing this lesson you will be able to:
Identify the essential elements of a travel destination
Identify the tourism offerings at a destination
List the direct and indirect support functions of the destination
Destination profiling and its elements5:08
After completing this lesson you will be able to:
Define the term destination
Identify the importance of destination profiling
List the elements of a destination
How to - A practice guide for destination profiling6:13
After completing this lesson you will be able to:
Gather all the required assets as per the 5 A's of a destination profile
Identify the practical aspects of creating a general destination profile and specific destination profile
Create a marketing collateral which can be promoted on social media websites
There is an assignment which requires you to use the spread sheet and create your own destination profile, try to visit the UNWTO and IATA websites and see were your clients from your country are frequently traveling or conduct a poll on your social media page to know the pulse of the travelers, and then select the destination.
You may create your own cover page which can include your full name, agency name (tentative), and details that will assist your travelers to get in touch with you for their travel needs.
Destination profile design activity
Travel and tourism products6:45
After completing this lesson you will be able to:
Define the term product
Differentiate between travel and tourism product
Discuss the features of travel and tourism products
Elements of a travel itinerary7:03
After completing this lesson you will be able to:
Identify the essentials of planning a travel itinerary
Identify the elements that can disrupt a travel itinerary
Design a travel itinerary for a International and Domestic destination
Quiz on Travel itinerary

Travel agency metrics - An overview3:34
After completing this lesson you will be able to:
List the three measures of metrics associated with your travel agency business
Identify the metric associated with people and culture department.
Identify the metric associated with the travel agency processes
Identify the metric associated with the travel customers
Key results area2:18
After completing this lesson you will be able to:
Discuss how KRA's are associated with people and culture department
List the aspects that are considered for measuring KRA's
Identify why KRA's are important for people working in your agency
Service level agreements4:26
After completing this lesson you will be able to:
Understand the basics of an agreement and why its associated with customers
List all the sources of data that can be used for setting up SLA's
Manage all your SLA's as per your client requirements from drop-in request to delivery
Key performance Indicators7:07
After completing this lesson you will be able to:
Identify the processes that can help you measure the KPI's of your agency
Source the data which can help you measure the KPI's
Analyse the present the data associated with the agency KPI's
Identify the metrics associated with a travel business

Start-up legalities7:59
After completing this lesson you will be able to:
List the international requirements to start a new travel agency
Identify the essentials for certifications, licensing, registration of the travel business
Discuss the franchising options for a travel agency
Benefits of a travel association5:04
Social media for travel agencies3:17
After completing this lesson you will be able to:
Differentiate between personal and professional social media profiles
Develop cost effective marketing strategies by social media marketing
Drive traffic to your pages by using video logs and customer updates
Travel agency earnings4:11
After completing this lesson you will be able to:
Identify sources of income from your travel agency
List the services that can earn you a fee for services provided by your travel agency
Identify how to earn commissions from travel service providers
Explore affiliate marketing strategies to earn passive income from your social-media pages
Select the best earning option for your travel agency

Requirements

Good written and spoken communication skills
Ability to network and expand your travel business

Description

Adding value to yourself by increasing your networking abilities is the key to start-up this low cost travel and tourism business. The tourism industry is growing leaps and bounds. There are more indirect career opportunities for the tourism professional than what the direct travel and tourism industry can provide. Take this down time of the Pandemic as an opportunity to learn the essential skills to become a successful travel consultant. All you would need is a high-speed internet, loads of connections and a web-page that can share all your important deals with your customers. Knowing your customer and qualifying them as per their requirement is a very important skill in the tourism business. This course will help you to profile your travel customers based on their travel preferences, life-stage, life-style and help them save cost while planning a tour. Ability to provide the right solution will not only create memorable tourism experiences for your customers but also earn you a reputation of being a trust worthy travel consultant. This skill will help you attract more customers through the repeat business and references they bring to you. The course will provide guidance on how to make your travel business a legal entity based on your area of operation. The course will also help you to identify potential earning options while you work with various tourism service providers. This is one step towards becoming a professional travel consultant, travel service provider, or a customer service officer with a travel company.

Who this course is for:

18 years and above

Certified Travel Consultant

What you'll learn

Explore related topics

Course content

Introduction to the travel business5 lectures • 30min

Leveraging technology for your travel business4 lectures • 22min

Designing a travel plan for your customers5 lectures • 34min

Travel Metrics4 lectures • 17min

Travel agency start-up4 lectures • 21min

Requirements

Description

Who this course is for: