Balanced Scorecard: Master Your Data Driven Performance

All roads lead from the mission. This lecture describes the mission perspective and explains how to map  a mission statement to a dashboard.

Customer is king/queen. Here we look at appropriate measures for defining customer satisfaction and perception of your business.

This demo lecture is packed with helpful tools you can use to identify your target audience.

Internal processes are the lifeblood of efficiency. In this lecture we discuss how to evaluate effective internal processes and use an example of how to map this to a perspective.

In this demo lecture we analyze our internal processes by going through the simple SWOT analysis.

Learning and Knowledge is critical to innovation and ultimately organization survival. This lecture briefly describes a case study of Henry Ford to explain how valuable razor sharp focus on innovation and learning can contribute to your organization's success. 

To supply what clients demand we need adequate skills. In this demo lecture we learn how to conduct a simple skills audit.

Show me the money. In this lecture we discuss the Efficiency ratio and the financial stages of businesses.  

The challenge of where to price a product can be answered through basic understanding of the supply and demand curves.

What happens to demand when we increase our price? Watch this lecture to find out.

When we discount our product how does that affect our production?

This model is perfect for thinking about how to position your product or business in relation to market share and market growth.

A Vision to Action map describes the steps needed to move from idea to Key Performance Indicators (KPI's) to action plans. 

In this lecture we walk through a simple process that results in a mission statement.

We look at the best practices to crafting a powerful vision statement and scrutinize some examples.

We move closer to specific measurables in this class. Specifically, we describe what well drafted goals should look like.

This lecture describes the 20/80 principle.

Placing a product in the market requires a lot of planning and strategy. The Long Tail approach helps us think about this further.

The Strategy Map demonstrates the connection between objectives across all five perspectives. Students will use the workbook sheet provided to craft their own Strategy Map.

KPI's are the heart of measurement. Here we describe the steps to crafting good KIP's, outline their properties and discuss how they can shift over time.

We take action in this lecture. We look at things to consider when evaluating your action steps, as well as how to delegate ownership at the organizational, divisional and individual level.

Interested in learning more from Warren? This lecture has a few surprises in store...

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