Awesome Customer Experience For Your Retail Store
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13 students enrolled

Awesome Customer Experience For Your Retail Store

Make your customers love buying from you and recommend you to friends
0.0 (0 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
13 students enrolled
Created by Mike Korytny
Last updated 3/2019
English
English [Auto-generated]
Current price: $139.99 Original price: $199.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 8.5 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Give your customers an awesome experience they will love
  • Set yourself above and in front of the competition
  • Make them feel that you're the best person to buy from
  • Give real value to your customers and get value from them
Requirements
  • A retail store to practice in
Description

Set yourself above and in front of your competition by delivering a customer experience no one else can match. Make your customers love buying from you and want to go nowhere else. The best way to talk to and treat your customers to win them over and develop lasting relationships that you and your customers will value. Have them love doing business with you and buying your product so much that they will tell their friends, coworkers, family and social media connections how great you are and to also buy from you. This course covers all the different things you can do to deliver a fantastic customer experience that people will value, enjoy, and remember. How to always give your customer your best and take your business to the next level.


Who this course is for:
  • Customer service people
  • Sales people
  • Business people
  • Anyone working in or owning a retail store
Course content
Expand 46 lectures 08:38:30
+ Introduction
46 lectures 08:38:30
Play relevant music
10:54
Serve refreshments
11:44
Chat up your customers
12:42
Have a beautifully designed store
12:32
Give your customers good feelings
11:12
A human connection
11:31
Reach out through email
11:18
Reach out through social media
10:01
See the situation through your customer’s point of view
10:36
Develop excitement and interest
11:51
Pay attention to detail
11:21
Ask questions. Learn more about your customer
11:13
Make sure your customers are buying the right products for them
10:57
Be an expert in your field
11:49
Add value
11:19
Tie everything into the sale
09:38
Value is in the perception of the customer
11:06
Let the customer guide the interaction
11:05
Speak the same language
11:15
Ask for clarification
11:16
Effective communication is important
11:18
How to start talking to customers
11:16
What to say to your customers
11:15
Always help your coworkers
11:19
Make your customers comfortable
11:18
If the customer is difficult
11:19
Get customer feedback
11:29
Be careful how you say things
11:11
Handling complaints
13:58
Keep things positive
11:13
How does your customer feel about their experience
11:11
How customers expect to be treated
11:12
Have your customers follow you on social media
11:12
Bring it all together
11:07
It’s all about people
11:06
Change things for the better
11:07
The customer experience is in what the person buys
11:04
When you’re not feeling like it
11:32
How to keep going
11:06
It takes practice to bring people up
11:07
Implement improvements on step at a time
11:07
Find out what they value
11:14
Keep a good outlook
11:04
Selling to your customers is knowing your customers
11:12
The customer wants to buy
11:07