
Brief Introduction to Quality and TQM definitions
Explore the cost of poor quality (COPQ) and its prevention, appraisal, internal failure, and external failure costs, revealing potential savings under total quality management.
Empower shop-floor workers to identify problems, analyze root causes, and implement solutions in small teams through quality circles, boosting quality, safety, and work-life quality.
Compare quality control and quality improvement, and explore step-by-step, project-by-project improvements led by cross-functional teams to identify root causes and hold gains through plan-do-check-act.
Explore the seven basic quality improvement tools, including brainstorming, flowcharts, and the cause-and-effect (Ishikawa) diagram, to identify root causes and prioritize improvements.
Brief Note on Concept:
Doing The Right Thing Right The First Time and Every Time is the aim of TQM.
Over time, the term “Business Excellence” started to replace the terms “Quality” and “TQM”, partly as a result of the considerable confusion as to the meaning of TQM, since all types of business improvement programmes were being called TQM. The first business excellence models were developed in the mid-1980s and came about as a result of the quality movement in the West. Today, many countries view business excellence models as a key mechanism for improving the performance of organizations, as well as national competitiveness. Popular Models are MBNQA,EFQM and Deming.
Benefits:
Regardless of sector, size, structure or maturity, organizations need to establish an appropriate management framework to be successful. The Excellence Model is a practical, non-prescriptive framework that enables organizations to assess where they are on the path to excellence; helping them to understand their key strengths and potential gaps in relation to their stated Vision and Mission. The Model provides a common vocabulary and way of thinking about the organization that facilitates the effective communication of ideas, both within and outside the organization. It integrates existing and planned initiatives, removing duplication and identifying gaps. It provides a basic structure for the organization's management system.