Aviation: Customer Service In Airline Industry
4.2 (68 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
148 students enrolled

Aviation: Customer Service In Airline Industry

Departure: Check-In & Boarding
4.2 (68 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
148 students enrolled
Created by Arevik Hakobyan
Last updated 6/2018
English
Current price: $34.99 Original price: $49.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 32 mins on-demand video
  • 5 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Understand how airlines and airports operate in relation to the provision of customer|passenger services.
  • Learn about customer|passenger and baggage check-in and boarding procedures.
  • Improve your customer service skills to increase customers loyalty and sales performance.
  • Obtain the skills you need in order to get successfully hired by the lead companies in the aviation industry.
  • Aviation General, Codes and Abbreviations, Airline Terminology, Travel Documentation, Baggage Handling.
  • Knowledge of the Customer | Passenger Service Agent role, duties coupled with Aviation terminology and procedures.
Requirements
  • Passion for Aviation, Airports, Airlines and Travel is a Must.
  • Desire to develop and improve the ways you deal with the customers.
  • Laptop, Desktop, Mobile Phone, Earphones/Headset.
Description

Turn your love of aviation into a rewarding, profitable, and fun career!

Airports can be interesting and rewarding places to work.

There are many opportunities available for you to pursue, and not only as a pilot. 

The air industry is a large employer that offers many different types of jobs and careers.

Help lead flight into the future with a career in aviation!

Who this course is for:
  • Are you working as Check-In Agent, Ticketing/Sales Agent or at the airport infrastructure and have to deal with customers | passengers on a daily routine?
  • Do you want your chance to place your best foot forward and really wow your potential employer?
  • Do you care for your professional development which can help you advance in your career in aviation?
  • Do you want to join the thrilling aviation world and have your input in making people smile?
  • If you answered "YES" to even one of the above questions, then this is the right place for you to start!
Course content
Expand all 15 lectures 31:44
+ Introduction
2 lectures 02:43

Customer Service In Airline Industry

Departure: Check-In & Boarding

Summary

Preview 01:33
+ Departure
7 lectures 16:29
  1. Customer's Vision
  2. Warm Welcome
  3. Identification & Check-In
  4. Data Confirmation
  5. Have A Nice Flight!
Preview 04:46
Do's & Dont's
01:27
Boarding Passes
00:37
  1. Procedures At Ticket Desk & Check-In
  2. Security Screening
Passport, Visa & Security
02:22
  1. Boarding Procedure
  2. Boarding Announcements
Boarding
03:12
+ Special Categories Of Customers|Passengers
6 lectures 12:32
  1. Very Important Passengers (VIPs)
  2. VIPs Handling
Very Important Passengers (VIP)s
02:23
  1. Frequent Flyers (FFs)
  2. Frequent Flyers Handling
Frequent Flyers
02:30
  1. Infants
  2. Children
  3. Unaccompanied Minors (UMs)
Infants & Children
02:55
Passengers With Reduced Mobility (PRMs)
01:46
Inadmissible Passengers & Deportees
01:23
Course Outcome & Quick Facts
01:35