Avaya Self-Service Fundamentals

Want to become a Self Service Expert? Or maybe Avaya Certified? Do this course!
Rating: 4.0 out of 5 (7 ratings)
907 students
Avaya Self-Service Fundamentals
Rating: 4.0 out of 5 (7 ratings)
907 students
Telecommunications Self Service Fundamentals
History of IVR Systems
What is a Enterprise Communications IVR System
What is a Self Service Application
What is Voice Portal Systems
Artificial Intelligence and Self Service in the Enterprise
Learn advanced concepts of IVR Systems
Become Intimately Familiar With Self Service Platforms for big Corporations
Become A Telecom Guru


  • You can set up an Avaya Support Account for documentation downloads (you can use the free individual subscription)
  • A Windows, Linux or Mac PC/Laptop

Are you looking for Avaya Self Service Training?

Avaya Certification is fast becoming the must have certificates for any IT professional working with corporate Enterprises. Most of the mayor banks and financial institutions rely on Avaya Self Service Solutions. This course is designed to help you pass the Avaya Exams. Even if you have never logged in to the Avaya platform before. No programming knowledge needed and no prior Avaya experience required. With this Avaya knowledge under your belt, you will be in high demand by many employers and you can command a superior salary providing Artificial Intelligence services for Enterprise Corporations.

In this course we will start with a broad overview of the Self Service platforms, concepts, the history, the evolution and then deep dive into the individual elements of the Avaya Self Service platform. You will explore IVR, Self Service Concepts, Voice Portals, Intuity Conversant Systems, Interactive Response, Experience Portal, Artificial Intelligence, etc.

Who this course is for:
  • Any student that wants to learn IVR and Self Service Technologies
  • Any student that wants to learn Self Service with Muti-Media and Artificial Intelligence
Course content
15 sections • 15 lectures • 1h 39m total length
  • Instructor
  • Self Service for Customer Service
  • Self Service and Customer Retention
  • What is an Interactive Voice Response System
  • Self Service and Automated Customer Care
  • Self Service and Repetitive Information
  • Self Service for Sales Transactions
  • Self Service Measuring and Reports
  • Self Service Concepts
  • Self Service Sample Operations

Juan Sebastian Garcia
  • 3.7 Instructor Rating
  • 933 Reviews
  • 18,047 Students
  • 19 Courses

J.S Garcia “Juan Sebastian Garcia” is an Engineer and an Author. His Family moved to Brooklyn, NY, in 1992 where he grew up. He’s the youngest of four children. After he graduated as a Computer Forensics Investigator from the Electronic Commerce Council University in NM, he is also certified as an Avaya Certified Expert, CEH, CHFI, CCNA, ENA. Author on Amazon and Audible.

Over 20 Years of experience in IT Infrastructure Teams and management, Specialized in Telecomunications, Contact Centers, Cloud, Virtualization, Security. Motivated, adaptable, customer focused, results driven, and hard working Information Technology Professional With proven ability to work under any pressure and deliver desired outcome of high quality requirements and customer deadlines. Worked at top companies, including Harry and David, Amerigroup Corp, IDT Corp, RFA Corp, Cable and Wireless Business and many more. Strong communication and interpersonal skills demonstrated in working with colleagues and customers across the global. Implemented more that 120.000 users worldwide and 32.000 Call Center Agents in 20+ Countries from design to implementation and customer satisfaction.