Avaya Self-Service Developer
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Avaya Self-Service Developer

Learn how to develop Self-Service Applications for the Enterprise
0.0 (0 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
5 students enrolled
Last updated 5/2020
English
English [Auto]
Price: $199.99
30-Day Money-Back Guarantee
This course includes
  • 2.5 hours on-demand video
  • 1 downloadable resource
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Avaya Self Service and Artificial Intelligence
  • Avaya Speech Applications and Artificial Intelligence
  • Prepare for the Avaya Solutions Architect - Exam
  • Design Highly Resilient and Scaleable Self Service Solutions for Unified Communications, Contact Center and Artificial Intelligence
  • Become Intimately Familiar With The Avaya Experience Portal
  • Become A Telecom Expert
Requirements
  • You will need to set up an Avaya Customer Account (Avaya Support Portal)
  • You can download the Avaya Orchestration Designer (ISO) file from a google drive. (Send us an email).
  • Your own Avaya Orchestration Designer Toolset and PC Headset (optional, but recommended)
  • A Windows, Linux or Mac PC/Laptop
  • Includes Eclipse Framework for Java Developers
Description

The Avaya Experience Portal and Orchestration Designer training enables organizations to understand and employ dynamic, real-time self-service treatments using Avaya Intelligent Customer Routing; to automate outbound services with Proactive Outreach Manager; and to leverage existing web applications to create compelling, new services

This Developer Training on Experience Portal includes:

  • Experience Portal media servers, concepts on which provide automation functionality such as terminating telephony sessions, interfacing to third-party multimedia services and the management of VoiceXML and CCXML sessions.

  • Experience Portal Manager, concepts which provides centralized operations, administration, management and provisioning interfaces for Experience Portal, Proactive Outreach Manager, Intelligent Customer Routing and other Avaya products.

  • Orchestration Designer, Developer tools which supports application development for Experience Portal and other Avaya self service platforms.

  • Application Execution Environment is a virtual environment where CCXML and VoiceXML applications developed using Orchestration Designer can be deployed and run.

  • Omni-channel Applications understand concepts to enhanced customer service experience by developing multi channel (email, SMS, voice) applications for self service.

  • Develop Self Service Applications Start Developing Applications from scratch for customer service experience by developing voice applications for self service with Orchestration Designer.

Who this course is for:
  • Anybody that wants to learn Telecom / Self Service and Artificial Intelligence