IT & Software Other Call Center

Build Complete Free Call Center Asterisk Issabel VoIP.

Complete Inbound Outbound Call Center Deployment with Data Input forms integration.
Rating: 4.5 out of 5 (390 ratings)
6,854 students
Created by NEF System
Enroll now
Build Complete Free Call Center Asterisk Issabel VoIP.
Rating: 4.5 out of 5 (390 ratings)
6,852 students
Buy now
Start exciting career in high demanding call center industry
Learn to configure complete standard commercial call center based on Open Source Technologies.
Take your business to the next level by installing call center by yourself.
Implement Inbound Outbound Campaigns.
integrate your business CRM application with call center.
Use Predictive Dialer load CSV list of customers and broadcast calls.
Trigger Incoming POP screen with customer name and details.
Understand the Issabel Call Center Reports
Explore the Supervisor level Features

Requirements

  • The Issabel basic knowledge is mandatory before you take this course.
  • You should be familiar with Issabel concepts like SIP extension, trunks, inbound outbound route.
Description

The course focus on to build full features inbound & outbound call center from novice to a paid professional using open source VoIP platform such as Issabel.

You will be able to confidently deploy Issabel free call center module and will learn to build inbound call campaign integrated with web forms or custom pop up CRM page that trigger on answer calls.

In Outbound Call campaign you will be able to take full advantage of using the Issabel free Predictive dialer by loading CSV data.

The course starts with call center concepts and definitions that include call center types, core components and roles for call center operation.

Further course is designed with real and practical approach using screen cast. That help you to

  • ·         Install & configure the Issabel Call Center module.
  • ·         Users & Roles creation for Call Center.
  • ·         Agent’s Creation
  • ·         Agent’s Breaks & Pauses. 
  • ·         Call Services Queues & related configurations for call Queues.
  • ·         Data Input Web Forms.
  • ·         Custom Web Page or CRM pop up page Integration.
  • ·         Inbound Integrated Call Campaign
  • ·         Outbound Automated Predictive dialer loaded with CSV data.
  • ·         Real time dashboard and live wallboard
  • ·         Supervisory features and call recording.
  • ·         Call Center statistical reports for analysis.

 Want to deploy call center in your business or want to start industry demanding call center solutions and services for your customers.

Then off course this course is for you. 

Who this course is for:
  • This course is meant for intermediate users of Issabel Unified Communication IP Telephony Software and want to use the free call center module.
  • Any business that needs to implement free open source call center.
  • Unlock the full potential of free open source call center software.
Course content
7 sections • 48 lectures • 1h 46m total length
  • Course Introduction
    04:20
  • Instructor Message
    02:48
  • Call Center Concepts
    02:42
  • Types of Call Center
    01:44
  • Call Center Components
    02:35
  • Roles in Call Center
    01:39
  • Call Center Analysis & Planning for the Business.
    02:53
  • Installing & Configuring Issabel Call Center Add on.
    03:21
  • Convert Issabel Web GUI Theme to Elastix Classic Theme.
    01:59
  • Creating Call Center Roles & Users in Issabel.
    03:15
  • Creating Agents
    04:01
  • Configuring Agent Callback Login.
    01:04
  • Creating Agents Break
    01:51
  • Creating Call Services Queues - Heart of Every Call Center.
    08:32
  • Agent's Script
    01:36
  • Creating Forms - Data Input During Live Call
    01:32
  • Creating Custom Web Page to Pop Up with Call
    03:45
  • Creating the Customer Phones Contacts List.
    01:12
  • Building Inbound Call Campaign
    04:43
  • Agent Console - Overview
    03:44
  • Agent Console - Call Back Login.
    01:10
  • Putting all together: Testing Inbound Call Campaign with live agent console.
    05:28
  • Automated Outbound Predictive Dialer Concept
    01:38
  • Building Outgoing Call Campaign
    03:05
  • Creating the CSV File for the Outbound Predictive Dialer
    02:00
  • Putting all together: Testing Outgoing Call Campaign with live agent console
    04:11
  • Elastix Call Center Reports Overview
    00:55
  • Agent Break Report
    02:04
  • Calls Detail Report
    01:56
  • Calls Per Hour Report
    01:40
  • Calls Per Agent Report
    01:37
  • Hold Time Report
    02:34
  • Agent's Login Logout Report
    02:50
  • Inbound Calls Success Report
    00:48
  • Graphical Report Calls Per Hour
    01:02
  • Agent Information Report
    02:09
  • Trunk Used Per Hour Report
    01:13
  • Issabel CallCenter Real Time Dashboard & Wall Board
    00:50
  • Agent Monitoring Report
    02:39
  • Incoming Calls Monitoring Report
    01:47
  • Campaign Monitoring
    01:48
  • Supervisor Activities
    00:46
  • Call Recording - Listening & Downloading
    01:08
  • Call Barging - Intercepting Call Between Agent & Caller.
    01:06
  • Course Conclusion
    00:37
  • BONUS Lecture!!!
    00:21
  • Call Center Resources
    00:14
  • Elastix to Issabel Migration Manual.
    00:03

Instructor
NEF System
e-learning
NEF System
  • 4.4 Instructor Rating
  • 1,066 Reviews
  • 8,912 Students
  • 6 Courses

NEF system is the leading e-learning provider for VoIP related training and services. It offers wide array of training and services related to VoIP telephony, contact center and CRM. It has expert and certified team to conduct training both onsite and video based. The training portfolio includes Linux, Networking and Open Source IP Telephony and Call Center Solution.