IT & Software Other IT & Software Call Center

Build Complete Free Call Center Asterisk Issabel VoIP.

Complete Inbound Outbound Call Center Deployment with Data Input forms integration.
Rating: 4.2 out of 5 (466 ratings)
7,744 students
Created by NEF System
English
English [Auto]
Start exciting career in high demanding call center industry
Learn to configure complete standard commercial call center based on Open Source Technologies.
Take your business to the next level by installing call center by yourself.
Implement Inbound Outbound Campaigns.
integrate your business CRM application with call center.
Use Predictive Dialer load CSV list of customers and broadcast calls.
Trigger Incoming POP screen with customer name and details.
Understand the Issabel Call Center Reports
Explore the Supervisor level Features

Requirements

  • The Issabel basic knowledge is mandatory before you take this course.
  • You should be familiar with Issabel concepts like SIP extension, trunks, inbound outbound route.

Description

The course focus on to build full features inbound & outbound call center from novice to a paid professional using open source VoIP platform such as Issabel.

You will be able to confidently deploy Issabel free call center module and will learn to build inbound call campaign integrated with web forms or custom pop up CRM page that trigger on answer calls.

In Outbound Call campaign you will be able to take full advantage of using the Issabel free Predictive dialer by loading CSV data.

The course starts with call center concepts and definitions that include call center types, core components and roles for call center operation.

Further course is designed with real and practical approach using screen cast. That help you to

  • ·         Install & configure the Issabel Call Center module.
  • ·         Users & Roles creation for Call Center.
  • ·         Agent’s Creation
  • ·         Agent’s Breaks & Pauses. 
  • ·         Call Services Queues & related configurations for call Queues.
  • ·         Data Input Web Forms.
  • ·         Custom Web Page or CRM pop up page Integration.
  • ·         Inbound Integrated Call Campaign
  • ·         Outbound Automated Predictive dialer loaded with CSV data.
  • ·         Real time dashboard and live wallboard
  • ·         Supervisory features and call recording.
  • ·         Call Center statistical reports for analysis.

 Want to deploy call center in your business or want to start industry demanding call center solutions and services for your customers.

Then off course this course is for you. 

Who this course is for:

  • This course is meant for intermediate users of Issabel Unified Communication IP Telephony Software and want to use the free call center module.
  • Any business that needs to implement free open source call center.
  • Unlock the full potential of free open source call center software.

Course content

7 sections • 48 lectures • 1h 46m total length

  • Course Introduction
    04:20
  • Instructor Message
    02:48
  • Call Center Concepts
    02:42
  • Types of Call Center
    01:44
  • Call Center Components
    02:35
  • Roles in Call Center
    01:39
  • Call Center Analysis & Planning for the Business.
    02:53

Instructor

NEF System
e-learning
NEF System
  • 4.1 Instructor Rating
  • 1,231 Reviews
  • 10,214 Students
  • 6 Courses

NEF system is the leading e-learning provider for VoIP related training and services. It offers wide array of training and services related to VoIP telephony, contact center and CRM. It has expert and certified team to conduct training both onsite and video based. The training portfolio includes Linux, Networking and Open Source IP Telephony and Call Center Solution.