Assertive Communication Strategies
What you'll learn
- Develop confidence to express your ideas clearly and respectfully.
- Master techniques for saying ‘no’ without guilt or conflict.
- Enhance your ability to handle criticism constructively.
- Build collaborative relationships through assertive dialogue.
- Recognising and adapting to passive, aggressive, and assertive communication styles.
- Applying assertive techniques in challenging workplace scenarios.
- Understand common psychological factors that impede assertive communication
- Understand the role of Non-Verbal Communication in conveying confidence and reinforcing your message
- Understand how assertiveness translates to written communication
Requirements
- B2 Level of English
Description
Assertive communication is a powerful skill that allows you to express your thoughts, feelings, and needs clearly and respectfully, while also recognising and valuing the rights and boundaries of others. It’s not about being aggressive or trying to control others, nor is it about avoiding conflict by staying silent. Assertiveness is a balanced approach that fosters mutual understanding, builds trust, and creates stronger, healthier relationships.
In both professional and personal contexts, being assertive is an invaluable tool. It can help you manage challenging conversations, set boundaries with confidence, and handle criticism constructively. Whether you’re leading a team, collaborating with colleagues, negotiating solutions, or navigating relationships outside of work, assertive communication allows you to maintain your self-respect while respecting others.
This course will take you through the key principles and practices of assertive communication. You’ll gain a deeper understanding of:
Communication styles and their impact: Learn the characteristics of passive, aggressive, and assertive communication and how they influence relationships and outcomes.
Using assertive language effectively: Master techniques such as “I” statements, reframing, and positive language to express your needs, feelings, and opinions clearly.
Boundary setting and saying “no”: Understand why boundaries matter, and learn strategies to say “no” in a way that is firm yet respectful, preserving relationships and reducing guilt.
Managing difficult conversations: Explore methods for staying calm under pressure, addressing sensitive topics, and navigating conflict with confidence and respect.
Handling feedback and criticism: Develop the ability to accept constructive criticism without defensiveness and respond assertively to unhelpful or unfair comments.
Assertiveness in workplace dynamics: Apply assertive techniques to scenarios such as team collaboration, power dynamics, and negotiating solutions.
Non-verbal communication in assertiveness: Understand the role of body language, tone, and facial expressions in conveying confidence and reinforcing your message.
Psychological Obstacles to Assertive Communication: Understand common psychological factors that impede assertive communication
Assertive Communication for Writing: tips for being clear, concise, and respectful in written formats.
Throughout the course, you’ll engage with practical examples and real-world scenarios that bring these concepts to life. You’ll learn how to adapt assertive communication techniques to suit different situations and personalities, ensuring that your message is clear and impactful.
By the end of this course, you’ll have the tools and confidence to communicate assertively in any situation. You’ll be able to express yourself authentically, manage challenging interactions, and build stronger, more respectful relationships both at work and in your personal life.
Whether you’re looking to improve your workplace interactions, enhance your leadership skills, or navigate personal relationships with greater ease, this course will provide you with the strategies and insights to succeed. Assertiveness isn’t just about communication—it’s about creating meaningful connections and empowering yourself to achieve your goals.
Please don't forget to checkout all the additional worksheets, downloadable material and links in the Resource Section that accompanies each video.
Who this course is for:
- Professionals seeking to improve workplace communication and confidence.
- Team leaders and managers aiming to foster respectful collaboration.
- Individuals struggling to set boundaries or handle criticism.
- Anyone looking to build healthier, more assertive personal and professional relationships
Instructor
- 4.7 Instructor Rating
- 135 Reviews
- 8,102 Students
- 11 Courses
Julie is a certified Professional & Life and Emotional Intelligence Life Coach based in Rome, Italy. She specialises in communication, workplace skills, leadership development, and intercultural communication. As the founder of Persefone Coaching, she helps professionals refine their communication and leadership abilities.
With extensive experience in political communication and campaigning in the Italian Parliament, Julie also teaches grassroots strategies to aspiring leaders and activists. Her background as a Director and an ESL trainer in Hungary, Spain, and Italy has deepened her understanding of leadership, cultural diversity, and effective communication.
Julie also coaches in management skills, psychology, and personal development, equipping clients with practical strategies for workplace success. With over 20 years of experience, she has helped individuals and teams enhance their soft skills, interpersonal dynamics, and collaboration.
Believing that clear and effective communication is key to professional success, Julie provides tailored coaching and workshops to help professionals build strong relationships and navigate workplace challenges.
Outside of coaching, she enjoys continuous learning (having taken several Udemy courses herself) and has a keen interest in technology, space, and theoretical physics.