Apple Certified Support Professional Training 2025
What you'll learn
- Students will obtain a solid foundation in supporting Apple devices, from basic setup to advanced troubleshooting techniques.
- Students will be fully prepared to take and pass the Apple Device Support exam, earning the Apple Certified Professional certification badge.
- Students will gain practical experience through labs and real-world scenarios, acquiring hands-on experience that mirrors the challenges faced in support roles.
- Students will develop the ability to quickly and efficiently resolve the most common technical issues with Apple devices such as iPhone, iPad, and Mac.
Requirements
- Beginner or intermediate level of experience using iOS and macOS operating systems.
- Access to an Apple Macintosh computer that can run macOS Sonoma (14) or higher.
- Access to an Apple iOS Device such as an iPad or iPhone that can run iOS/iPadOS 17 or higher.
- Internet Access & Apple ID with App Store access.
Description
Now Updated for iOS 18 and macOS 15 Sequoia!
Embark on a transformative journey towards becoming an Apple Certified Support Professional with our comprehensive Apple Device Support Training course. Designed for aspiring tech support specialists, this course offers a seamless blend of theoretical knowledge and practical application, ensuring you gain the expertise needed to excel in supporting Apple products, including the iPhone and Mac.
Upon completion of the course, learners should be prepared to sit and pass the Apple Device Support exam for iOS 18 and macOS 15 Sequoia and earn their Apple Certified Support Professional (ACSP) certification. This course is structured to provide the essential skills required for an entry-level job in Apple product support. Through a series of lectures, demonstrations, practical assignments, and quizzes you'll become proficient in troubleshooting, customer support, system configuration, and network management specific to Apple's ecosystem.
No prior experience with Apple system administration is necessary, making this course accessible to beginners. However, a basic understanding of computer systems and a passion for technology will be beneficial. Join us on this exciting journey to becoming an Apple Certified Support Professional. With our course, you'll not only achieve certification but also acquire the skills needed to thrive in the world of Apple device support. Enroll today and take the first step towards a rewarding career in Apple platform support!
Who this course is for:
- Any individual who is looking to formalize their Apple expertise with the Apple Certified Professional certification.
- Individuals aiming to build a career in IT support, specifically in environments that heavily utilize Apple products.
- IT Professionals who have to manage some number of Macs or iOS devices.
- Windows System Administrators who must support Apple platforms in their environment.
Instructors
- 4.6 Instructor Rating
- 3,072 Reviews
- 14,010 Students
- 6 Courses
Automata Technology Services has a combined 40 years of experience designing, installing, and managing technology solutions specializing in creative and education markets.
We focus on technologies used in fields such as content creation, web development, 3d animation, VR, and game design. With a vast skillset that includes macOS, Windows, and Linux as well as applications from leading companies like Adobe and Autodesk, we have been able to manage thousands of endpoints easily and effectively despite the rather complex workflows that the creative industry requires.
We are excited to bring that experience and expertise to Udemy in the form of courses that allow us to share our broad knowledge and to help teach others how to better manage their IT infrastructure.
- 4.6 Instructor Rating
- 3,072 Reviews
- 14,001 Students
- 6 Courses
Hi, I'm Drew Smith and I've been supporting Apple technologies since my very first Apple -- the IIgs!
I have spent the past 20 years in the education sector providing technology support and designing solutions for higher education across the United States. In 2012, I was involved in the design and implementation of the largest (at the time) 1:1 deployment of iPads in higher ed (over 30,000 across 15 stats and 28 campuses). I really enjoy sharing best practices with others and helping to simplify the management of IT solutions, particularly in multi-location or enterprise environments.
In my spare time I like to build Legos, play around with hobbiest electronics, and play retro video games. I recently built a Raspberry Pi based Nintendo Gameboy and a full-sized MAME arcade cabinet. I also enjoy indie rock music and film.