Apple Certified Support Professional macOS 11

Learn to create and manage local user accounts on macOS Big Sur, including standard, administrator, standard with parental controls, sharing only, and groups, using system preferences and fast user switching.

Explore how iCloud accounts attach to Apple IDs and local user accounts, enabling document syncing, keychain password synchronization, and security features like Find My Mac with AES-256 encryption.

Explore macOS special user accounts, including the guest account for temporary access and the root account for elevated tasks, and learn safe usage with sudo and terminal.

Learn how to manage macOS user accounts, reset and recover passwords, handle home folders on deletion, and secure access with file vault, iCloud, and recovery options.

Discover how to enable and customize macOS screen time, including app limits, downtime, content restrictions, and website controls, using system preferences and family group options.

Discover how macOS 11 categorizes internal and removable storage. View drives in about this Mac's storage tab and system information, and manage volumes and partitions with Disk Utility.

Explore Mac OS file systems, including APFS and Mac OS Extended Journal, and learn how to format drives, enable encryption, and choose case sensitivity and journaling for SSDs and HDDs.

Master proactive file system maintenance on macOS to prevent data loss. Learn to eject removable media properly, use Disk Utility first aid, and recover via target mode or USB boot.

Enable FileVault on macOS 11 Big Sur to achieve full disk encryption, protecting data at rest with 256-bit XTS-AES-128. Learn recovery options, iCloud unlock, and importance of a firmware password.

Discover how to create and extract zip archives and disk images on macOS 11 using built-in tools, and learn when to use each format.

Learn how macOS assigns default file permissions, explore home directories, shared and public folders, the special Dropbox and sticky-bit behaviors, and why removable media should use FileVault.

Discover how to customize macOS file permissions using the GUI, assigning owner, group, and everyone. Choose read/write, read-only, or no access, and learn about ACLs and folder inheritance.

Explore advanced Unix-style file permissions on macOS, including chmod and chown, ACLs, and metadata, and learn to manage owner, group, and others for folders and files.

Use aliases, hard links, and symbolic links to quickly access data on macOS, understanding when each is best for files and when to link to directories.

macOS hides files and folders to keep the system stable and uncluttered; learn to access them with chflags, the terminal, and Go to Folder, including library and dot-file cases.

Learn how macOS resolves settings conflicts across four file domains—user, local, network, and system—and how apps and fonts use them to tailor experiences. See how domain priorities affect settings.

Discover how macOS handles network types and addressing, including IPv4 and IPv6, TCP and UDP, subnets and routers, MAC addresses, and wired, wifi, Bluetooth, and Thunderbolt bridge connections.

Configure ethernet adapters to set an IP address, subnet mask, and default gateway, enabling DNS resolution and internet routing. The lecture also covers DHCP automatic configuration and DNS name resolution.

Connect macOS Big Sur to wireless networks by configuring wifi adapters, selecting SSIDs, and entering credentials; manage security from WPA2 to enterprise and use system preferences to join networks.

Configure and switch macOS network locations to tailor DHCP or static IPs, 802.1X, and VPN settings for home, work, or travel.

Explore how macOS enables file, folder, and printer sharing across a network, configure sharing in system preferences, and verify access with permissions and bonjour service discovery.

Explore how Apple Remote Desktop enables bulk Mac management with remote management, software installs, command execution, and screen sharing, using scanners, task servers, and device lists for deployment.

Explore the macOS App Store and sideloading to install apps, comparing safety, convenience, sandboxing, updates, and licensing with Apple ID and Profile Manager.

Discover macOS application security through gatekeeper, sandboxing, and notarization, and learn how app signing, App Store trust, and privacy settings protect your system from malicious software.

Discover how macOS stores application preferences in user and local plist files, view and edit them with plutil, lock them when needed, and manage default apps via launch services.

Explore how Quick Look previews files without opening apps, renders icons and previews, and supports third-party generators via Quick Look extensions.

Learn how auto save automatically preserves documents, enables reverting to prior saves, remembers window layouts and preferences, and integrates with Time Machine backups.

Explore the three macOS voice technologies—Siri, VoiceOver, and dictation—and learn how to enable and use them, plus how Voice Control enables hands-free accessibility.

Learn to troubleshoot macOS applications using safe mode, safe boot, and verbose boot to isolate issues. Test log in items and startup items to pinpoint the culprit and restore performance.

Learn how macOS detects and troubleshoots peripherals, including drivers and kernel extensions, using system information, disk utility, and built-in hardware diagnostics to verify hardware detection.

Learn how to update macOS, enable automatic security updates, and manage updates via system preferences, app store, and remote tools like Apple Remote Desktop and Profile Manager, plus content caching.

Explore the five boot phases of macOS—firmware, booter, kernel, launchd, and login window—plus how file vault, startup disk, and EFI boot affect startup.

Learn how macOS recovery tools and the recovery partition repair damaged macOS, including access methods (command r, internet recovery), and using disk utility, time machine, and reinstall options.

Explore how time machine automatically backs up your macOS Big Sur data hourly to a USB drive or network vault, with optional encryption and local snapshots for easy recovery.

Learn to restore files from Time Machine by navigating the interface, retrieving older versions, and safely copying or restoring to preserve current work, with ransomware and offline backup tips.

Learn how to fully recover macOS from Time Machine backups, including booting to recovery, erasing the drive, unlocking encrypted backups, and restoring OS, apps, data, and settings.