Apple Certified Support Professional 10.14

Learn how macOS manages user accounts—from admin and standard to sharing only and groups—via system preferences, and compare when to use each, including iCloud integration and FileVault implications.

Explore how macOS keeps user data separate through permissions and FileVault 2, manage home folders, and safely delete or restore user accounts and disk images of their data.

Explore how to manage multiple user accounts on macOS, enable fast user switching, set up parental controls, and tailor individual desktops, apps, and web access.

Learn macOS user account security features, including firmware passwords, startup security utility, FileVault, and keychain privacy controls to protect data on laptops and enterprise devices.

Discover macOS file storage options, including internal hdd, ssd, and fusion drives, plus external storage. Learn to identify drive types, partition schemes, and how macOS tracks volumes.

Explore APFS and Mac OS Extended, learn how APFS optimizes SSDs and enables encryption with FileVault. Learn to select the right file system for SSDs, spinning disks, and removable media.

Learn how FileVault 2 encrypts the entire disk on macOS with APFS, and how recovery keys and secure erase options secure data when decommissioning.

Learn how macOS manages file permissions using owner, group, and everyone, with GUI tools and ACL concepts; explore read, write, read-only, no-access, and dropbox permissions, execute for programs, plus inheritance.

Explore Unix style permissions on macOS, view and modify owner, group, and others using ls -l, chmod, and chown, and manage ACLs for extended permissions.

Discover macOS default file permissions in home folders, including the public and shared folders, and how to reset them using disk utility first aid and external media considerations.

Explore how macOS manages files with aliases, soft and hard links, and how applications appear as folders with Show Package Contents for troubleshooting.

Discover how macOS hides and organizes files, libraries, and fonts across user, local, network, and system domains. Learn practical techniques for accessing hidden folders, managing fonts, and understanding application data.

Explore archives and disk images on macOS, learn to create and open zip and dmg files, mount disk images, and distribute fonts and software with compression and encryption.

Learn how macOS Time Machine automatically backs up your drive to a second disk or network share, tracks changes hourly, and provides easy restores with encryption.

Learn macOS application deployment with the App Store or sideloading, including DMG and PKG installs, and explore updates, sandboxing, Gatekeeper, notarization, and basic management tools like ARD and profile manager.

Explore where application data is stored across the applications folder, documents folder, preferences, and library, and how uninstalling apps leaves behind configurations and files.

Explore how macOS uses Quick Look to preview files within Finder, including PDFs, images, and documents, and how autosave and revert manage changes and window states across apps.

Explore how Mac OS handles application support, focusing on Java apps, runtime installation, 64-bit versus 32-bit, and command-line needs; plus how iCloud integration affects app data and syncing.

Explore macOS voice interactions with Siri, voice dictation, and VoiceOver, and learn how accessibility features enable app control, privacy settings, and dictation workflows for Apple certified support.

Explore 64-bit versus 32-bit macOS apps, verify with System Report and Activity Monitor, manage sandboxed containers, and use force quit, logs, and diagnostics for application issues.

Explore macOS network types and addressing, including Ethernet, Wi-Fi, IPv4 and IPv6, and learn how TCP/IP and mac addresses enable communication.

Configure a network adapter and address via DHCP or manual settings. Explore how DNS, ARP, and routers enable device communication across local networks and the internet.

Learn to configure wireless networks, compare wired vs wireless behavior, and manage credentials with PSK and WPA2 Enterprise using certificates, 802.1x, and profile manager.

Learn how macOS network locations manage distinct environments—work and home—by switching between DHCP and static IP, prioritizing interfaces, and applying location-specific VPN and profile settings.

Learn how macOS sharing resources work, covering file and printer sharing, screen sharing, common protocols (SMB, AFP, SFTP, WebDAV), discovery with Bonjour, and how to connect and manage shares.

Master secure macOS remote management with SSH and SFTP, plus remote login for encrypted access. Explore Apple Remote Desktop for bulk deployment and inventory management.

Administer iCloud by configuring sync settings for services, Desktop and Documents, keychain, Find My Mac, and iCloud Drive; address corporate accounts and Back to My Mac end-of-life awareness.

Discover how macOS supports peripheral devices. From keyboards and mice to docking stations and audio interfaces, learn plug-and-play basics and when drivers are required.

Learn how macOS adds printers via USB or network, uses Bonjour and secure AirPrint, and handles drivers, PPDs, and CUPS to share printers.

Understand the macOS boot process from the power button to the login window, detailing firmware, booter, kernel, LaunchD, EFI/boot.EFI, and the FileVault encryption step.

Learn to troubleshoot macOS with disk utility first aid, recovery options, and hardware tests; diagnose hard drive and RAM issues using safe boot, verbose mode, and console logs.