
Explore how marketing analytics drive real-world decision making by examining descriptive, diagnostic, predictive, and prescriptive analytics, with practical models for customer lifecycle, segmentation, churn, attribution, and social media sentiment.
Watch this video to access essential information for a successful training experience and learn how to download, unzip, and use exercise files with adjustable playback.
Identify the four analytics types—descriptive, diagnostic, predictive, and prescriptive—guided by Gartner’s value escalator, and explore how analytics and business intelligence drive ROI across business operations.
Explore how analytics drive customer lifecycle management across discover to engage, using segmentation, lead scoring, lookalike models, and propensity models to tailor offers and grow lifetime value.
Map the customer life cycle through use and engage stages, using analytics to uncover usage patterns, sentiment, VOC, churn risk, next best actions, and lifetime value.
Explore marketing model types in part 1, including customer segmentation, acquisition, RFM, market basket, lookalike, and propensity to respond models to guide data-driven marketing decisions.
Explore how market basket analysis uncovers co-occurrence patterns and association rules from transactional data to optimize product placement and cross-selling, and leverage lookalike modeling to extend reach.
Explore propensity to respond and other marketing models, including customer conversion and lifetime value analytics, detailing data collection, feature selection, model development, validation, scoring, and campaign optimization.
Predict customer churn using models to identify at-risk customers and guide proactive retention campaigns. Emphasize data governance, KPI design, and evaluation metrics to optimize campaigns and outcomes.
Explore last-click, first-click, linear, time-decay, and data-driven attribution alongside marketing mix models to optimize roi and budgets.
Marketing optimization models use data-driven analysis to optimize budget, pricing, promotions, and product launches, while cross-sell, upsell, and lead scoring strategies maximize revenue and customer value.
Explore next best action models in predictive analytics that propose relevant actions for customers, using historical data, preferences, and business rules with machine learning to boost satisfaction and revenue.
Analyze social media data to measure campaign success, track brand mentions, and gauge public sentiment to drive informed strategy and business results using listening, analytics, and CRM tools.
Explore sentiment analysis, an NLP method that classifies emotions in text as positive, negative, neutral, or mixed, with applications from brand monitoring to product development.
Explore how social media sentiment analysis informs product evaluation, feature insights, pricing, and launch success, using machine learning and deep learning techniques.
Explore predictive analytics by using historical data and models to forecast future events, with marketing applications like lead scoring, demand forecasting, and personalized recommendations, alongside descriptive, diagnostic, and prescriptive analytics.
Explore prescriptive analytics that turn data and rules into decisions using optimization models, simulation, and machine learning across pricing, staffing, supply chain optimization, and healthcare.
Apply data analysis to forecast demand and optimize pricing, inventory, and segmentation for revenue management. Leverage dynamic pricing and revenue optimization models to maximize revenue in hospitality and airlines.
Explore a structured customer analytics plan starting with segmentation, lead scoring, and lookalike models, then refine churn, propensity, conversion, and RFM analyses for data-driven marketing.
Learn to apply sentiment analysis using assess, measure, and integrate phases, employing social listening tools to monitor brand sentiment, engagement, and influencer impact for data-driven marketing.
Explore the four types of analytics and models for marketing and personalization. Review social media analytics and the rise of predictive and prescriptive analytics for high-return investments.
Explore how to optimize Excel with artificial intelligence using Copilot for data cleaning, analysis, and visualizations, harnessing AI prompts, Python integration, and quick automation wins.
**This course includes downloadable exercise files to work with**
Welcome to Analytical Methods for Effective Data Analysis. This course is designed to provide you with a comprehensive understanding of data analytics by breaking it down into four main components: marketing analytics, social media analytics, predictive analytics, and prescriptive analytics.
In this course, you will learn how these different types of analytics fit together seamlessly. We'll start by exploring the customer-centric world of marketing analytics, covering topics such as customer life cycles and various marketing models, including customer segmentation, acquisition, RFM, market basket analysis, and more. You'll discover how these models can help retain and engage customers effectively.
Moving on, we will dive into social media analytics, where you'll gain insights into measuring, collecting, and analyzing data from social media platforms. You'll also explore sentiment analysis, a crucial tool for understanding public opinions and sentiments expressed in textual content.
The course's third section focuses on predictive analytics, using statistics, machine learning, and data mining to predict future events. Additionally, we'll delve into prescriptive analytics, which guides decision-making by optimizing key metrics based on past performance and trends.
By the end of this course, you will possess the skills and knowledge needed to excel in the world of data analytics. Whether you're a marketing professional, business analyst, or anyone interested in harnessing the power of data, this course will help equip you with practical tools and insights to make informed decisions and drive success in your field. Don't miss this opportunity to master analytical methods for effective data analysis.
In this course, students will learn how to:
Analyze customer data using segmentation models for targeted marketing campaigns.
Implement Recency Frequency Monetary (RFM) models to optimize customer engagement.
Evaluate the success of social media campaigns by measuring brand mentions and sentiment.
Apply predictive analytics techniques to make informed predictions about future events.
Utilize prescriptive analytics to develop strategies for achieving specific business goals.
Create revenue optimization models to optimize profit through data-driven decisions.
Demonstrate an understanding of dynamic pricing and its role in revenue management.
Develop practical skills in setting up and utilizing sentiment analysis for text data.
This course includes:
3 hours of video tutorials
20 individual video lectures
Exercise files to follow along
Certificate of completion