An Introduction to Zoho CRM - Part 2

Get started with your CRM implementation
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A demonstration of major organization settings suitable for your business.
The top account security options and a demo on how to set it up.


  • You should have completed the first part of this course - An Introduction to Zoho CRM - Part 1.
  • Part 1 of this course covers an overview of Customer Relationship Management, concept and implementation of a sales cycle in business and a quick screen tour of Zoho CRM.
  • The students need to sign up atleast to the Free edition of Zoho CRM to implement and try out what they learn in this course.


Often, when you begin something new, you are bound to be confused. As you get started with a CRM system, some amount of initial confusion is inevitable. When presented with a plethora of features, which ones do you use? How do you work your way through a control panel with myriad privileges to enable or disable? These questions could trouble you when you embark on setting up a whole new software system for your business.

If you are at a similar point with Zoho CRM, we are here to help. Part 1 of An Introduction to Zoho CRM course introduces you to the concepts of Customer Relationship Management and the general sales cycle and its implementation in your Zoho CRM account. Part 2 (this course) walks you through:

  • the basics of setting up your account

  • adding your organization settings

  • setting up the business hours, configuring shifts, and adding holiday lists for different regions

  • setting up the fiscal year

  • configuring multiple currencies when you do business globally

  • setting up security options such as two-factor authentication and allowed IPs.

If you are a beginner with CRM, these courses are ideal for you. Every chapter comes with key learning blocks including conceptual explanations and product demos to help you understand the topics well.

Who this course is for:

  • Anyone who has recently purchased Zoho CRM and is getting started with its implementation for their business.
  • CRM administrators who are responsible to set up the organization's CRM account.

Course content

3 sections6 lectures1h 38m total length
  • Conceptual explanation of the organization settings
  • Demo: Company details and fiscal year
  • Demo: Business hours and multiple currencies
  • FAQs and Troubleshooting on the Organization Settings


User Education
Zoho CRM Academy
  • 4.6 Instructor Rating
  • 153 Reviews
  • 2,086 Students
  • 6 Courses

Master Zoho CRM and make the best use of it in your business with all the free courses from the Zoho CRM Academy. From concepts to all the detailed demos, with every course, you can learn and implement all that is to know about the various features and their usage.

Lead — User Education | Zoho CRM
Vaagdevi Ravishankar
  • 4.6 Instructor Rating
  • 153 Reviews
  • 2,086 Students
  • 6 Courses

Vaagdevi Ravishankar is a part of the Zoho CRM Marketing team. She specializes in creating training materials and product resources for Zoho CRM. Her background in content writing and instructional design, coupled with a keen interest for CRM that she developed over six years with Zoho, make her an ideal fit to educate businesses about this platform. Besides writing, she enjoys music, travel and cinema.