An Introduction to User-Centered Design
4.5 (17 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
76 students enrolled

An Introduction to User-Centered Design

Infuse your organization with design-thinking centered around your customers.
4.5 (17 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
76 students enrolled
Last updated 1/2019
English
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Current price: $69.99 Original price: $99.99 Discount: 30% off
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This course includes
  • 3 hours on-demand video
  • 5 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Assignments
  • Certificate of Completion
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What you'll learn
  • Research methods to gain a better understanding of your target-audience.
  • Design strategies for user-centered problem solving
Requirements
  • An interest in user-centered design and/or user experience
  • Paper (and stickynotes) as well as a writing utensil (pen, pencil, marker), would be helpful.
Description

This course will explore several techniques for flushing out high-level design solutions for your projects and get inside the minds of your target audience. You will be empowered with methods you can immediately implement in your day-to-day work.

The course will include:

  • Research methods to gain a better understanding of your target-audience; and,

  • Design strategies for user-centered problem solving

I hope you take advantage of the activities provided in the course, as well as all the lecture videos.  Each section of the course will start with a section introduction video and a section conclusion video. The first section of the course is offered, through Udemy, as a free preview of the course. Section two of the course will start to dive into the core content of the course.

Created by Frank Garofalo, Principal Consultant of Garofalo UX.

Who this course is for:
  • Anyone new to the user experience (UX) profession.
  • Entrepreneur working on creating a new product.
  • Entrepreneur working on updating an existing product.
  • Anyone at a company working on creating a new product
  • Anyone at a company working on updating an existing product
  • A user experience (UX) intern
Course content
Expand all 22 lectures 02:46:20
+ Introduction & Preview
3 lectures 10:43

An introduction and free preview of the course.

Preview 03:29

A user-centered design method for generating a level of understanding and compassion / empathy for your target audience.

Preview 05:29

A summary of the course and the lectures included.

Preview 01:45
+ Establishing a Baseline about User-Centered Design
5 lectures 26:37

An introduction to Section 2 of the course.
Goal: Laying the foundation and context for the following lectures in the course

Section Introduction
02:28

Look at the definitions of the terms "User-Centered Design" and "User Experience."

What is User-Centered Design and User Experience?
03:37

Look at the commonalities and differences between "User Experience" and "User Interface."

User Experience versus User Interface
15:50

A quick look at how there is a deeper meaning to the term "user experience" versus a term that can be thrown around with hype or "buzz."

UX is more than a Buzz Word
03:59
Quiz
3 questions

A quick summary of the items covered within this section of the course.

Section Conclusion
00:43
+ User-Centered Design Techniques
6 lectures 45:57

An introduction to Section 3 of the course.

Goal: Design strategies for user-centered problem solving.

Section Introduction
01:09

A user-centered design method to identify the persona / target audience for your product, system, or service.

Personas & Target Audience
04:35
Identify 1 role or target audience you would like to focus on. Next, identify 1-3 key workflows that are typical for the target audience.
Activity: Personas & Target Audience
2 questions

On a single sheet of paper, identify for a project: Vision Statement, Situation (target audience), Design Criteria, Lifecycle Phases, and Metrics

UX OneSheet
17:58
On a single sheet of paper, identify for a project: Vision Statement, Situation (target audience), Design Criteria, Plan, and Metrics. This method can help you think through the strategy, concept, and design aspects of your project.
Activity: UX OneSheet
5 questions

A user-centered design method to identify all the touch-points and interactions a customer / user has with your product and/or your company.

Journey Mapping
04:38
Tells the story of the target-audience’s / customer’s experience; Include all touch-points: from initial contact, through the process of engagement and into long-term relationship; Puts the target-audience front-and-center in the organization’s thinking
Activity: Journey Mapping
2 questions

A user-centered design method to capture ideas quickly using simple black and white line diagrams; focus on placement of elements within an interface; and, strive to create a simulation of the experience

Wireframing
15:03
An activity for you to try wireframing: capture ideas quickly using simple black and white line diagrams; focus on placement of elements within an interface; and, strive to create a simulation of the experience
Activity: Wireframing
1 question

A quick summary of the items covered within this section of the course. 

Section Conclusion
02:34
+ User Research & Usability
8 lectures 01:23:03

An introduction to Section 4 of the course.

Goal: Research methods to gain a better understanding of your target-audience.

Section Introduction
01:31

A high-level description of user research; introduce some common methods to conduct user research; and common terminology.

Introduction to User Research
09:31

Pros / cons on some common user research methods;
methods that can be used before, during, or after development of your product / projects; and, look at the appropriate time or situation to use such methods.

User Interviews, Surveys, and Focus Groups
22:00

Look at in-depth research techniques to observe your target audience in their natural environment

Field Research & Contextual Inquiries
12:06

A user research method for observing people performing tasks and use cases; find out what’s working and what’s not working; and, identify points of confusion, frustration, and/or delight


Observational Usability Research
27:13

A quick method to solicit anecdotal input, as a  simulation of people performing tasks and use cases; find out possibly what’s working and what’s not working; and, identify possible points of confusion, frustration, and/or delight

Guerrilla Research
05:26
User Research Quiz
10 questions

A summary of the items covered within this section of the course, as well as a Conclusion for the entire course.

Section Conclusion
03:56

A list of resources and materials available to students.

BONUS: Additional Resources and Materials
01:20