Airport Operations Management

Name: Airport Operations Management
Rating: 4.3 (80 reviews)

The essential course for a airport customer service professional to manage the air, land and terminal side of an airport

Created byCheryl Venan Dias, Venan Bonaventure Dias

Last updated 10/2023

English

What you'll learn

Explain the functions of an airport
Identify the primary support systems of an airport
Distinguish between airside, landside and the terminal
Identify the airside functions of an airport
Describe the levels of civil aviation security

Course content

5 sections • 36 lectures • 3h 3m total length

Introduction to Antonios Services6:10
A message from Founder of Antonios Services.
History of Aviation0:44
After completing this lecture you will be able to describe the history of aviation industry.
Evolution of Civil Aviation Industry4:10
After completing this lecture you will be able to :
Identify the timeline and evolution of the civil aviation industry.
Components of the Airport2:25
At the end of this lecture, the learner will be able to:
Define an Airport.
List the functions,
Customers to the airport5:02
At the end of this lecture, the learner will be able to:
List the customers to the airport.
Identify which area of the airport they have access to.
Ownership of an Airport1:57
After completing this lesson, the learner will be able to:
Understand who owns the airport
Identify the operators of the airport
Airport Manager as a Career2:46
After completing this lesson, the learner will be able to:
Explain the role of an Airport Manager.
Standardization of Airports3:15
At the end of this lecture, the learner will be able to:
Define what is standardisation.

Composition of the Airside Part 19:09
At the end of this lecture, the learner will be able to:
List the components of the Airside.
Define the elements that make up the Airside.
Composition of the Airside Part 214:58
At the end of this lecture, the learner will be able to:
List the components of the Airside.
Define the elements that make up the Airside.
The terminal operations7:45
After completing this lesson, the learner will be able to:
List the activities under terminal operations of an Airport
Terminal Departing Passenger Steps9:36
At the end of this lecture, the learner will be able to:
List the stages involved in departures at the terminal.
Terminal Arriving Passenger Steps3:59
After completing this lesson, the learner will be able to:
List the steps involved in the arrival stage.
Terminal - Circulation Area4:56
At the end of this lecture, the learner will be able to:
Identify which areas of the terminal concourse are used for passenger circulation.
Baggage Makeup Process- Departure3:23
At the end of this lecture, the learner will be able to:
Define the baggage make up area (BMA) of an airport.
Identify the stages involved at the BMA during departures.
Terminal-Air Freight Arrivals and Departure Process4:06
At the end of this lecture, the learner will be able to:
Describe the stages involved in freight arrivals and departures.
The Land-side Operations of an Airport19:25
After completing this lecture, the learner will be able to:
Describe land-side functions at an Airport
The essential certifications for an Airport10:23
After completing this lecture, the learner will be able to:
List all the certificates essential for Airport Operations

Introduction to Civil Aviation Security9:18
At the end of this lecture, the learner will be able to:
Describe the civil aviation security measures at the airport.
Civil Aviation Security - Access Control- Highlights0:49
At the end of this lecture, the learner will be able to:
View the access control highlights.
Civil Aviation Security - Access Controls9:23
At the end of this lecture, the learner will be able to:
Describe the civil aviation security access controls implemented at the airport.
Civil Aviation Security- Control Systems6:21
At the end of this lecture, the learner will be able to:
Describe the civil aviation security control systems at the airport.
Civil Aviation Security -Control System Highlights0:50
View the highlights of the Control systems
Airside Vehicle Operator Training Programmes4:36
After completing this lesson, the learner will be able to:
Apply for AVO permit.
Build capacity
Manage the AVO Programmes
Foreign object damage4:36
After completing this lesson, the learner will be able to:
Define the term foreign object damage.
Identify the foreign object debris found at the aiport.
Identify the steps to manage such incidents.
Foreign Object Damage - Highlights0:49
View the highlights of FOD lecture.

Primary airport support systems7:41
After completing this lecture, the learner will be able to:
List the functions of the rescue system
List the functions of the firefighting system
List the functions of the medical system
List the functions of aircraft recovery team
Secondary airport support systems - Part 16:26
After completing this lecture, the learner will be able to:
List the functions of the secondary airport support systems namely, maintenance of the aerodrome, water supply, sanitary and sewage, electrical systems, storm water drains, communications, natural gas, and solid waste management
SSS-Part 1 Highlights0:49
View the highlights of SSS - Part 1
Secondary airport support systems - Part 24:00
After completing this lecture, the learner will be able to:
List the functions of the secondary airport support systems namely, maintenance of the aerodrome, water supply, sanitary and sewage, electrical systems, storm water drains, communications, natural gas, and solid waste management
SSS_Part_2_Highlights0:49
View the SSS Part 2 highlights
Secondary airport support systems - Part 33:18
After completing this lecture, the learner will be able to:
List the functions of the secondary airport support systems namely, maintenance of the aerodrome, water supply, sanitary and sewage, electrical systems, storm water drains, communications, natural gas, and solid waste management
SSS_Part_3_Highlights0:49
After completing this lecture, the learner will be able to:
List the functions of the secondary airport support systems namely, maintenance of the aerodrome, water supply, sanitary and sewage, electrical systems, storm water drains, communications, natural gas, and solid waste management
Secondary airport support systems - Part 46:06
After completing this lecture, the learner will be able to:
List the functions of the secondary airport support systems namely, maintenance of the aerodrome, water supply, sanitary and sewage, electrical systems, storm water drains, communications, natural gas, and solid waste management
SSS - Part 4 Highlights0:50
View the highlights of Secondary support systems.

Requirements

Any graduate with good communication skills.
Professionalism in managing customers.
Ability to work under stress and pressure.

Description

The aviation industry is built on partnerships between airlines, airports, and service providers. There is always something to do at the airport. The management of an airport depends on the services of unskilled, skilled, and professional staff. Even after the advent of technology, the airport still depends on the interaction between the people serving it and the people who benefit from the services, ideally the customers. Apart from creating direct and indirect employment opportunities, it is also a great source of entrepreneurial opportunity for those who have the mindset. The airport serves as a conduit for two of its major customers, namely the airline and the passengers. The success of an airport depends on the security and the political relations that countries share to make the operations peaceful. Airports are governed by very stringent security protocols and checks and are regulated by the International Civil Aviation Organization (ICAO), which has also standardized the operations among all its member states. The airports are to be built with future growth in mind to accommodate all the technological advances in aviation. This course will help the student fine-tune their minds about all the parts of the airport and also seek entrepreneurial opportunities through the airport.

The course also includes the following takeaways:

Access to three international airport case studies
Additional video resources are accessible on the lesson plan
Dual on-demand e-certificate by Antonios Services upon successful completion of the course and duly filling in the course feedback.

Who this course is for:

Entry level professionals who have a williness to assist the travel customer at the airport.
Operators who want to part of Primary and Secondary Support systems at the Airport
Entreprenuers who want to invest in PPP model at an airport.
Airport managers who want to add futuristic elements to their airport.

Airport Operations Management

What you'll learn

Explore related topics

Course content

Introduction8 lectures • 26min

The Essentials of Airport System10 lectures • 1hr 28min

Airport Safety Systems8 lectures • 37min

Airport support systems9 lectures • 31min

Furture of Airports1 lecture • 2min

Requirements

Description

Who this course is for: