Airline Operations: Human Factors in Aviation

Whether you or your team members are taking your first steps into aviation, flight dispatch, building a career in airline operations, working as an air traffic controller, or simply passionate about how the aviation system really works — this course will give you the knowledge that the industry's best professionals rely on every day.

Human Factors is not a subject reserved for pilots. Every person who touches the operational chain of a flight — from release to landing — experiences human factors. Your decisions, your communication, your situational awareness, and your ability to work effectively under pressure all directly influence safety. This course recognizes that, and puts you at the center of the picture.

Human error is a factor in up to 80% of aviation accidents. That statistic is not an indictment of the people in this industry — it is a reflection of how complex the operational environment is, and how much depends on getting the human element right.

The good news is that human performance is trainable. Situational awareness can be developed. Communication skills can be sharpened. Error traps can be recognized and avoided. A culture of safety can be built and sustained.

Aviation is the safest form of mass transportation in history. That safety was not accidental. It was built — decision by decision, lesson by lesson, often learned at great cost — on a deep understanding of how human beings perform, how they fail, and how the right training and culture can make the difference between a safe outcome and a tragedy.

This course is about that understanding. And it is designed for you!