Customer Service with AI (ChatGPT, ChatBase, and more!)

Generate customer-ready content with ai as a starting point, then proofread and tailor it to your brand voice. Maintain consistency to protect your reputation and messaging.

Use ChatGPT as a coach to craft empathetic scripts that explain the no-return policy for worn shoes and simulate customer interactions for a respectful, clear exchange.

Use ChatGPT to simulate an angry customer with a cancelled flight for a hands-on training exercise. Practice responses, offers, and seating options, with transcripts reviewed for feedback and scenario planning.

Discover how Salesforce and Zendesk embed AI into daily workflows with Einstein and Zendesk QA, enabling you to analyze and summarize conversations, suggest solutions, update contracts, and auto answer FAQs.

Engage in hands-on labs and downloadable exercises to follow instructions and gain practical experience with ChatGPT, ChatBase, and related tools for training customer service staff.

Learn to use ChatGPT to craft customer-friendly MFA guidance for online banking, explain its importance to non-technical users, and provide step-by-step prompts for Google Authenticator with Gemini and Copilot.

Discover how to search and query a PDF with ChatGPT, upload the PDF via the plus button, and use Zapier to automate detecting messages and generating Facebook responses.

Practice a lab exercise to assist customers with technical issues using ChatGPT, Gemini, Copilot, and ChatBase. Explore organization-specific problems and use company website information to find ideal answers.

Learn to influence the tone of ChatGPT and other AI responses for sensitive customer interactions, such as refunds and apologies, and draft emails in apologetic, friendly, or formal tones.

Learn to create AI-generated videos with Lumen5 for customer service, training, and policy updates. Quickly convert bullet points into professional social media videos for customers and reps.

Explore how AI enhances customer service on social media by listening to comments and sentiment, automating scheduling and content ideas, and delivering 24/7 automated responses to boost efficiency and loyalty.

Discover how Hootsuite and Planable centralize social accounts for posting, reshares, and monitoring keywords and hashtags, while AI generates posts, captions, and ideas.

Manage multiple social accounts from a single Hootsuite dashboard with AI suggestions, hashtags, images, and tailored LinkedIn and Facebook posts. Schedule, monitor streams, and access analytics to optimize engagement.

Learn to generate social media images quickly with Gemini and ChatGPT, experiment with prompts, edit outputs to resemble photographs, and compare results to hone the perfect prompt for marketing visuals.

Generate marketing content hands-on by creating images with Gemini and videos with Lumen5, practicing prompts for your business and customizing outputs for your organization.

Shows how to analyze social media sentiment with AI tools, using ChatGPT and Google Sheets to assess comments, then perplexity for overall sentiment and credibility recommendations.

Build your own hosted chatbot service without coding to answer frequently asked questions, freeing human customer service representatives to handle more complex issues.

Build a custom ai chatbot in chatbase using the free plan, train it on your return policy and frequently asked questions, and connect it to Messenger or email.

Train your chatbot like a support agent by uploading text, pdfs, and website sources, retraining it to answer questions from provided information and offering support if it lacks an answer.

Create a custom chatbot with chat base, train it using a Google doc or your website's return policy, modify its behavior with prompts, and continue using it in upcoming labs.

Learn to build automated email responses using Zapier and ChatBase with a chatbot, and configure a Gmail account; if needed, manage paid subscriptions and disable the workflow after use.

Automatically create support tickets by connecting Google Forms, Zapier, and Trello, turning survey responses into new Trello cards on a survey responses board.

Create an automated ticket system by building a Trello board, publishing a Google Forms survey, and wiring a Zapier flow to transfer responses into the Trello to-do list.

Learn how voice bots transform traditional IVR into conversational AI by using automatic speech recognition, natural language understanding, and dialogue management to resolve issues.

Design voice user interfaces for customer service that are conversational and clear, using bots for repetitive tasks and 24/7 availability, while complex issues are handled by humans.

Explore privacy, security, and ethical concerns in voicebot customer service, including data encryption, anonymisation, access controls, retention, compliance, and transparency to build trust.

Identify key performance indicators for AI in customer service, including average resolution time, first contact resolution, customer satisfaction, agent efficiency, and deflection rate.

Learn how to save on all courses via a monthly updated website link, including AWS, VMware, and Udemy, for deep discounts on additional trainings.