Customer Service with AI (ChatGPT, ChatBase, and more!)

Name: Customer Service with AI (ChatGPT, ChatBase, and more!)
Rating: 4.6 (795 reviews)

Improve Customer Service and Save Time with ChatGPT, ChatBase, Zapier, and more!

Role Play

Created byRick Crisci, Leila Bulling Towne

Last updated 10/2025

English

Arabic [Auto],English [Auto],

What you'll learn

Learn how to use AI tools with detailed demos and downloadable PDF lab guides
Create your own ChatBot and use it to handle routine tasks, including responding to Facebook messages
Understand the basics of tools like ChatGPT, Gemini, and Lumen
Learn from an experience tech instructor that also has 15 years of management experience
Train your customer service team using AI simulated customer interactions
Create beautiful AI videos and find ways to automate Social Media tasks

Course content

10 sections • 47 lectures • 2h 56m total length

Introduction1:08
Advantages and Disadvantages of AI Customer Service3:27
Discover the advantages and disadvantages of ai in customer service, including 24/7 availability, fast, consistent support and cost savings, plus limitations and prompts challenges.
Role Play: Advantages and Disadvantages of AI Customer Service
Getting Started with AI for Customer Service1:36
Plan Your Goals: Exercise to Complete1:51
In this short lesson, my co-host Leila Bulling Towne shares why it's helpful to think about your goals for learning and how to use your new knowledge.
To make lasting behavioral change, it's key to think about the WHY behind things.
She has a short plan for you to complete, using the editable PDF attached to this lecture.

Exercise: Customer Service Assessment: Find Opportunities for AI2:28
Here is an assessment (as an editable PDF) to help you assess the current and ideal states of customer service and your team. Even if you only answer 1 or 2 questions in this document, you're making progress.
Also, you can come back to this document later in the course.
AI Content: A Good Start3:06
Train Staff Show Empathy for Customers using ChatGPT3:55
Show Empathy for Customers
Train Staff to Handle Upset Customers using ChatGPT2:26
Use ChatGPT as a coach to craft empathetic scripts that explain the no-return policy for worn shoes and simulate customer interactions for a respectful, clear exchange.
Customer Service Scenario Exercise: Cancelled Flight4:00
Use ChatGPT to simulate an angry customer with a cancelled flight for a hands-on training exercise. Practice responses, offers, and seating options, with transcripts reviewed for feedback and scenario planning.
Customer Service Scenario Exercise: Making Reservations at a Restaurant5:07
Salesforce and zendesk AI Solutions4:47
Lab Exercise: Using ChatGPT to Train Customer Service Staff0:35

What Tone Do You Like? What Tones or Emotions Help Your Customers?0:58
Here's a short (one minute) lesson from Leila to help you think about the tone you want your team to use in customer interactions and the tones you'll want to train your AI tools to use (or not!).
Understanding the Importance of Tone with a ChatGPT Prompt2:42
Lab Exercise: Generate Customer Communications with the Right Tone0:54
Improve Customer Service with AI-Generated Videos4:51
Learn to create AI-generated videos with Lumen5 for customer service, training, and policy updates. Quickly convert bullet points into professional social media videos for customers and reps.

Social Media and AI: What are the Possibilities?2:17
Explore how AI enhances customer service on social media by listening to comments and sentiment, automating scheduling and content ideas, and delivering 24/7 automated responses to boost efficiency and loyalty.
Automating and Monitoring Social Media with AI2:59
Hootsuite Demo7:27
Generate Images for Social Media3:43
Lab Exercise: Generate Marketing Content for Social Media0:53
Generate marketing content hands-on by creating images with Gemini and videos with Lumen5, practicing prompts for your business and customizing outputs for your organization.
AI-Powered Social Listening6:56
Demo: Analyze Social Media Sentiment5:33
AI and Short Videos for Social Media5:02

How Do Chatbots Make You Feel? Use This Checklist to Train Your Chatbot.2:11
Who has had a terrible experience with chatbots? Everyone, right? It's so annoying to say the same thing again and again, and in your head you think, "Why didn't someone train this chatbot?!"
Keep that experience in mind as you go through this section. You want your team's chatbot to be different.
We have a list of common inquiries you can review as you think about what to train your chatbot to say.
Easily Create Your Own Hosted ChatBot Service1:23
Build your own hosted chatbot service without coding to answer frequently asked questions, freeing human customer service representatives to handle more complex issues.
Hands-On: Create a Custom ChatBot in Chatbase4:33
Training a ChatBot on Handling Common Queries4:59
Configuring AI Etiquette and Personality4:36
Lab Exercise: Easily Create a Custom Chatbot with ChatBase1:44

Key Performance Indicators (KPIs) for AI in Customer Service5:22
Identify key performance indicators for AI in customer service, including average resolution time, first contact resolution, customer satisfaction, agent efficiency, and deflection rate.
Long-Term AI Strategy5:42
Your Action Plan1:45
Here's an action plan to help you put what you learned into place.
Remember to reach out to us with any questions.
Bonus Video0:42
Learn how to save on all courses via a monthly updated website link, including AWS, VMware, and Udemy, for deep discounts on additional trainings.

Requirements

No experience required. This course is designed for everyone, not just techies.

Description

"Absolutely loved this course, teaching style and delivery!! All concepts were clear, concise, and easy to understand. For context, I don’t have a technical background…This was an excellent introduction/crash course and really has quickly helped in my understanding! I will certainly be purchasing more courses from this master expert!" -Elise C

"The course has presented a wealth of material in an easily understood presentation format. Good Job!" -Floyd W

The absolute best course to start with if you are a customer service or support professional! Learn how to use AI tools to dramatically increase your productivity and performance. All lessons are quick, concise, and easy to follow. Plus, the course is frequently updated!

Some Of What You Will Learn:

The Basics of ChatGPT
Perform downloadable PDF exercises exclusive to this course
How to use AI to train your customer service staff
Write compelling and empathetic emails using ChatGPT
Easily create your own chatbot that responds to Facebook messages
Learn what chatbot training is, and train your own chatbot!
Automate repetitive tasks using Zapier
Automatically create support tickets
Quickly summarize long Emails with ChatGPT
How to detect something written by AI
Automate and schedule social media posts

The course is designed for professionals of all levels. If you have no AI experience, you will be able to understand the content of this course. I specialize in making new technology and concepts easy to understand and work with.

Don't miss out on this opportunity to take customer service (and your career!) to new heights. Enroll now and start working more effectively today!

Who this course is for:

Anyone that wants to improve customer service, save time, and automate routine tasks.

Customer Service with AI (ChatGPT, ChatBase, and more!)

What you'll learn

Explore related topics

Course content

Introduction5 lectures • 8min

Use AI to Train and Improve Your Customer Service Team9 lectures • 26min

Helping Customers with Technical Issues3 lectures • 6min

Generate Communications with the Right Tone4 lectures • 9min

Improving Social Media Presence Using AI8 lectures • 35min

Using AI for Automated Customer Service6 lectures • 19min

Build an Automated Message Responder4 lectures • 28min

Automating Repetitive Tasks3 lectures • 10min

Voice AI and Conversational AI (Beyond Text)3 lectures • 20min

Long-Term AI Strategy4 lectures • 14min

Requirements

Description

Who this course is for: