
Learn practical ways to integrate AI into everyday workflows so it consistently improves productivity, quality, and speed across different tasks.
Discover the core principles of prompt engineering and the four strategies that dramatically improve the accuracy and usefulness of AI outputs.
Understand how precise, well-structured instructions guide AI models to produce more reliable and relevant results.
Learn how supplying context or source material helps AI generate more accurate answers and grounded insights.
Explore how breaking large problems into smaller steps improves AI performance and reduces errors.
See how examples teach AI the expected format, tone, and style, leading to much more consistent outputs.
Learn how to use knowledge bases and contextual information to make AI tools smarter, more relevant, and tailored to your organization.
Understand how to build customized AI assistants that remember instructions, follow workflows, and consistently support your work.
Learn practical methods to evaluate AI outputs, identify weaknesses, and continuously improve AI-powered workflows.
Discover how AI can accelerate writing tasks such as emails, reports, marketing content, and documentation.
Learn how AI can quickly translate content across languages while preserving meaning, tone, and context.
Explore how NotebookLM helps you analyze documents, synthesize information, and extract insights from large knowledge sources.
Learn how AI can search internal knowledge bases and support onboarding, training, and employee learning.
See how AI can automatically record meetings, generate summaries, extract action items, and highlight key insights.
Discover how AI image tools can generate visuals, concepts, and creative assets for presentations, marketing, and design.
Learn how AI can generate and edit videos from simple prompts, enabling fast content creation.
Explore how Google Whisk allows you to generate visual and video content to support communication and storytelling.
Understand the concept of agentic AI and how multiple AI agents can collaborate to automate complex business workflows.
Learn how Zapier connects apps and enables automation workflows that power AI-driven systems.
Build your first AI agent that performs a specific business task automatically.
Learn how to test, debug, and refine your AI agent to ensure reliable performance.
Create an AI agent that gathers and analyzes information about customers or prospects.
Build an AI agent that summarizes research and prepares actionable customer briefings.
Integrate scheduling tools like Calendly so AI agents can trigger workflows based on upcoming meetings.
Validate how multiple AI agents work together as a coordinated system.
Explore additional ways to extend your AI agent ecosystem to automate more business functions.
Understand how to protect sensitive information when using AI tools in professional environments.
Learn how AI bias occurs and how to apply ethical guidelines when using AI in decision-making.
Review the key lessons from the course and identify practical next steps to continue building AI skills for the future of work.
Many employees already use AI tools such as ChatGPT or Gemini.
Far fewer understand how to use them systematically to improve productivity, automate tasks, and support decision-making.
This course approaches AI as a practical work skill, not as a technical topic or theoretical overview.
The focus is on developing the core capabilities employees need to work effectively with AI tools, assistants, and automated workflows.
You will learn how AI systems work in a professional environment, how to guide them with effective prompts, and how to integrate them into common work tasks such as writing, research, meetings, and content creation.
The course also introduces the next step in AI adoption: AI agents that automate workflows and collaborate with business tools.
What this course covers:
Fundamental principles of working with AI tools in professional environments.
Prompt engineering strategies that improve the quality and reliability of AI outputs.
Using AI for writing, translation, research, and knowledge retrieval.
AI tools for meeting summaries, insights, and documentation.
Image and video generation for communication and content creation.
Building custom AI assistants and context-aware systems.
Introduction to agentic AI and automated workflows.
Creating simple AI agents using Zapier.
Risks, limitations, and responsible use of AI in the workplace.
Who this course is for
This course is designed for:
Employees who want to improve productivity using AI tools.
Professionals working in business, operations, marketing, product, or support roles.
Managers who want to understand how AI can support team workflows.
Anyone interested in developing practical AI skills for the workplace.
No technical background or programming experience is required.
How the course is structured
The course progresses from AI fundamentals to practical applications and automation.
You will first learn the core principles of working with AI, including prompt engineering and context management.
Next, you will explore real work use cases such as writing, research, meeting insights, and content generation.
In the final part of the course, you will build simple AI agents that automate business workflows, demonstrating how AI can move beyond assistance into active task execution.
Course outcome
By the end of the course, you will understand how to use AI tools effectively in your daily work, design better prompts, build custom assistants, and create simple AI-powered workflows.
The goal is to help you develop the practical AI skillset that employees increasingly need in an AI-driven workplace.
*This course contains the use of artificial intelligence.