AI for Non-Technical Pros: ChatGPT, Copilot, Claude & Gemini

Gives a four-question rule for matching a tool to a task by category across the four major tools, and walks through account creation and the two privacy settings every professional should change before their first prompt.

Demonstrates how to write a structured first prompt with four named parts (role, task, context, format) that produces work-ready output on a real task, then identifies the five most common beginner mistakes and the simple habits that prevent them.

Introduction to the module, key topics to be covered, and call to action.

Breaks a high-quality prompt into role, context, instruction, format, and constraints, with worked examples.

Demonstrates how to teach AI by example so output matches a desired tone or structure on the first try.

Shows how to push back on AI output, request specific changes, and converge on a polished result.

Walks through ChatGPT for drafting, editing, summarizing, and translating workplace documents.

Demonstrates Copilot for first drafts, document rewriting, meeting summaries, and inbox triage.

Shows how Copilot handles spreadsheet analysis, formula generation, and slide drafting from prompts.

Demonstrates Claude for drafting long reports, analyzing entire uploaded documents in a single pass, and producing nuanced edits with consistent voice across many pages.

Demonstrates Gemini inside Gmail, Docs, and Sheets for everyday writing, formatting, and analysis tasks.

Walks through uploading documents to NotebookLM and using it as a study and synthesis assistant tied to your own sources.

Shows how Perplexity returns answers with linked sources and how to verify before using them in work products.

Introduction to the module, key topics to be covered, and call to action.

Walks through prompting AI to draft, soften, sharpen, and shorten everyday business writing.

Demonstrates how to brief Claude and ChatGPT on tone of voice and produce blog posts, articles, and reports that read like the learner wrote them.

Shows how to use AI for grammar, clarity, and structural editing without losing intent or nuance.

Demonstrates how to use AI to map an audience, surface pain points, and write usable personas.

Walks end to end through producing a campaign brief, ad copy variants, and a content calendar in a single working session.

Shows how to generate, repurpose, and adapt content for LinkedIn, Instagram, and other platforms with consistent positioning.

Walks through using Claude artifacts to draft interactive charts and diagrams, ChatGPT and Gemini for image generation, and Microsoft Copilot in PowerPoint to assemble a complete pitch deck from a one-page brief.

Demonstrates how to prompt AI for support replies that are accurate, on-brand, and empathetic.

Shows how to feed surveys, reviews, and tickets into AI to identify themes, sentiment, and actions, including using Claude for long batches of verbatim feedback.

Walks through prompting AI to draft renewal nudges, check-in emails, and structured follow-up sequences for existing accounts.

Frames the specific value AI brings to staff at the point of customer contact, including faster product knowledge, sharper recommendations, and lower pre-shift prep time.

Walks through using AI on a phone or tablet to look up product specs, comparisons, and frequently asked questions in seconds while the customer is still in front of you.

Demonstrates how to prompt AI to generate tailored product picks and complementary upsell ideas based on the customer's stated needs, preferences, and budget.

Shows how to prompt AI to prepare responses to common objections, role-play challenging customer scenarios with Claude or ChatGPT, and refine closing language before a shift or a key meeting.

Introduction to the module, key topics to be covered, and call to action.

Walks through producing readable, repeatable SOPs from rough notes or recorded meetings.

Demonstrates how to use AI to draft project plans, generate weekly status updates, and convert chaotic notes into a structured timeline.

Shows how to prepare agendas, capture meeting notes, and turn discussions into clear action items using AI.