
Lead by engaging with ai now to boost productivity, master prompt engineering, and embed agentic ai across business processes while navigating regulatory frameworks.
Explore practical ai applications in business and life beyond ChatGPT, Dall-E, and Midjourney, illustrated by Symrise's digital perfumer Philyra, which knows 3.5 million formulas and 2,000 materials.
Learn essential AI terms for managers, including machine learning, deep learning, generative AI, AI bias, prompting, chatbots, LLMs, and AGI, all explained in simple, non-technical terms.
In April 2024, OpenAI published a customer success story about their collaboration with the pharmaceutical company Moderna. Let me give you a short summary:
1. Goal
Moderna aimed to maximize the positive impact of its mRNA medicines on patients by adopting a people-centric, technology-forward approach. The company partnered with OpenAI to deploy ChatGPT Enterprise to thousands of employees across various functions, with the goal of achieving 100% adoption and proficiency in generative AI within six months.
2. What was done with OpenAI
Moderna adopted OpenAI's ChatGPT Enterprise and integrated it into their workflows across various functions, including legal, research, manufacturing, and commercial. They launched an internal AI chatbot tool, mChat, built on OpenAI's API, which was later replaced by ChatGPT Enterprise after extensive user testing. Moderna also implemented a bespoke transformation program, combining individual, collective, and structural change management initiatives to drive AI adoption. In total, they created 400 GPTs within 2 months. Watch the video in the article I have linked next to this lecture.
3. Benefit for customers and patients:
The use of AI at Moderna can potentially improve clinical trial development, accelerate the development of new mRNA medicines, and enhance overall efficiency. For example, the Dose ID GPT pilot helps analyze clinical data, augmenting the clinical study team's judgment and decision-making. This can lead to a more comprehensive evaluation of data, ensuring safety and optimizing vaccine profiles before further development in late-stage clinical trials.
4. Benefit for the company:
"A team of a few thousand can perform like a team of 100,000"
By leveraging AI, Moderna can stay lean as a business while setting new benchmarks in innovation. AI helps improve efficiency and accuracy in business processes, allowing the company to perform like a larger team without significantly increasing headcount. This is crucial for Moderna's ambitious plan to bring up to 15 new products to market in the next 5 years. Additionally, AI adoption has led to the creation of novel use cases and GPTs that accelerate and expand the impact of every team across the company.
Read the full article - and please watch the video at the bottom of the article:
https://openai.com/index/moderna/
AI agents differ from chatbots and workflows by autonomously planning and acting, using external tools, memory, and learning to deliver a complete, actionable plan based on real-time data.
Explore agentic AI and a three-question filter to decide when to automate with an AI agent. Build a Copilot agent in minutes and avoid AI zombies.
Apply the agent-worthy filter to decide if a task deserves an AI agent. In under a minute, ask: is it repetitive, multi-step, and touching multiple data points?
Learn to build your first 3-minute AI agent in Copilot without code, creating a simple, English-and-Spanish bilingual briefing agent for managers to monitor competitors and boost productivity.
Using real data from one of my Udemy courses with (anonymized!!!) review data, we employ the Generative AI tool julius.ai to help us
1. get clarity on our data
2. create charts we can use for a presentation
3. comb through 1000 (!) comments and summarize what positive and not-so-positive reviewers had to say about the course
4. get recommendations based on these comments on what to work on.
Do you want to run a workshop with your team to find out how to use AI and Generative AI at work?
Let ChatGPT do the work and come up with the following:
1. topics your team could discuss
2. a workshop agenda
3. an invitation email to the workshop
4. an invitation email to one team member to prepare one of the agenda topics.
From idea to ready-to-use agenda and email templates in 3 minutes, thanks to ChatGPT and Generative AI - what a productivity boost!
The Generative AI tool gamma.app assists us in turning a long article into a condensed, beautiful presentation with AI-generated images, which we eventually export as a PowerPoint presentation.
In this example we use the Generative AI tool/chatbot Mistral.ai Le Chat as an executive coach for a young manager to handle a difficult management situation at work.
Please note: As of July 2026, NotebookLM is now called Gemini Notebook. Any references to NotebookLM in this lecture refer to the same tool, now known as Gemini Notebook.
Position AI as a colleague for your teams, leveraging its 24/7 availability and precise insights. Establish safeguards, question AI's conclusions, and learn to harness its strengths while recognizing its limits.
Explore seven areas ai will transform the workplace, from automating processes and personalizing offerings to boosting content production, decision making, risk management, innovation and new business areas, and employee satisfaction.
Learn how to address employees' fears about AI through dialogue and leadership, using a Microsoft study showing 46% worry about job loss and 64% would delegate work to AI.
Explore how executive and team fear of automation hinders innovation, and how a leader reframes ai as a future-ready, value-adding shift that starts with the leader.
Learn how to identify and empower AI champions within your team who drive real adoption of AI by giving time to experiment, sharing lessons, and reducing barriers.
Select the most appropriate AI algorithm for each task, involve AI and domain experts, ensure high-quality data and proper data preparation, and align expectations to prevent project failure.
Define value, measure impact, and embrace AI to reward results rather than time, unlocking higher output and fairer work expectations.
Form a diverse ai task force across it, business administration, development, research, and sales; allocate budget to explore opportunities, engage experts, and identify game-changing ai initiatives for the long term.
Identify the empty bench problem where AI's efficiency erodes the talent pipeline by hiring fewer juniors; invest in developing young talent to sustain future leaders and a strong succession pipeline.
Redefine seniority and career progression as AI agents empower tiny teams with massive impact, replacing headcount with impact and creating paths for one-person unicorns.
Decouple compensation from headcount and reward efficiency to support AI-driven succession planning. Make AI literacy a gatekeeper for promotion and introduce manual modes in trainee programs to build intuition.
Define ai use cases with a six-area framework to turn vague ideas into concrete, actionable projects and focus on pain points, ai roles, benefits, obstacles, and upskilling for measurable outcomes.
Foster a results-driven culture, embrace experimentation with AI, and test old habits to unlock new possibilities. Empower mixed teams, establish an AI task force, engage customers, and venture boldly today.
Disclaimer: To demonstrate the capabilities of AI, this course contains the use of artificial intelligence.
"Very informative! Truly learned a lot about AI and, more importantly, new ways of thinking about AI and how it can help improve the organization and minimize routine work so we can focus more on essential and critical tasks."
John M.
"This course was engaging and certainly added a whole lot of creativity. Despite my many years of experience in business and technology with some AI sprinkled throughout, Axel did a good job of teaching more. Thanks."
George B.
"Good introduction to AI for Managers at all levels. Must know advancement."
Rachel Y.
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