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AI for Customer Experience

Name: AI for Customer Experience
Rating: 4.1 (118 reviews)

Enhance customer experience with AI tools like ChatGPT, Copilot, and Gemini

Role Play

Created byVideo School, Anton Voroniuk, Phil Ebiner, Anton Voroniuk Support

Last updated 1/2026

English

What you'll learn

Apply AI tools to enhance every stage of the customer journey and key business metrics
Design intelligent chatbots using ChatGPT, Copilot, and Claude
Use DeepSeek, Gemini, and Perplexity to personalize customer experiences
Automate communication and streamline customer support operations
Ensure data privacy, consent management, and strong AI governance
Implement ethical and human-centered AI strategies for better engagement

Course content

11 sections • 50 lectures • 3h 40m total length

Welcome to Class1:14
Get a brief overview of the course, tools, and what you’ll learn to start creating with AI confidently
Introduction to AI in Customer Experience3:55
AI makes customer experiences faster, smarter, and more personal
Mapping AI to Journey Stages and KPIs3:38
Map AI to the customer journey and measure success with the right KPIs
Customer Journey Map via DeepSeek AI5:55
This lesson explains how to create a Customer Journey Map using AI to track touchpoints, optimize user experience, and identify drop-off points
Data Privacy, Consent, and Governance Foundations4:22
Master the essentials of data privacy, consent, and governance to ensure responsible and compliant data practices
How to Study on Udemy Effectively?2:15
In this lesson, we'll walk you through the Udemy interface and show you how to get the most from your studies
Get better educational experience with Udemy's AI Assistant6:13
Smarter learning starts here and boost your progress with Udemy’s AI Assistant

Designing Intents, Entities, and Dialog Flows for Chatbots3:46
Design smart chatbot interactions with intents, entities, and dialog flows
Gemini and Customers' Pain Points Search1:43
In this lesson, we’ll explore how to use Gemini to identify customer pain points
Chat GPT Suggestions to Provide Better Customer Support2:46
In this lesson, we'll ask Chat GPT to provide suggestions on how to improve customer service
Enhancing Cross-Team Communication Using AI5:46
See how AI can streamline collaboration and improve communication across different teams
Exercise: Create a Detailed Plan for Customer Service Using Perplexity2:13
Plan an AI-powered customer service strategy using Perplexity to enhance support and responsiveness
Building Empathy into AI: Designing a Smarter Customer Support Chatbot

Leveraging Perplexity AI for Personalization and Customer Segmentation2:30
Learn more about Perplexity AI for Personalization and Customer Segmentation
Monitoring KPIs and Progress with Copilot Insights5:11
See how Copilot can help you track performance indicators, spot bottlenecks, and provide clear summaries of project health
Excerscise: Creating a Customer Feedback App with Lovable1:36
Build a simple customer feedback app using Lovable to capture insights and improve user experience
Smarter Support, Better Communication: Using AI to Elevate Customer Response Systems
Autonomous Marketing with Manus AI5:38
Create optimized slides effortlessly with Manus AI, automating design and content for impactful presentations.
Turn Content into Client-Ready Slides in Minutes with Alai5:46
Turn content into client-ready slides in minutes with Alai — fast, polished, effortless.

AI for Customer Support Systems5:14
Discover how to use AI voices to create efficient, human-like customer support experiences
Using Claude AI for Customer Support & Chatbots4:32
Discover how Claude AI can enhance customer service through AI-driven chatbots and automated responses
Automating Email Responses and Customer Interactions6:25
Use AI to respond to emails and support queries
Excerscise: Writing Effective Project Emails with Copilot in Outlook5:00
Learn how Copilot helps you draft clear, professional project emails in Outlook with ease
Balancing Innovation and Integrity: Applying AI Ethics in Real-World Practice

What is AI? Defining the Core Technologies3:59
Get introduced to AI fundamentals and the key technologies powering intelligent systems.
The AI Landscape: Understanding Different Types3:24
Explore the main types of AI—from narrow to general—and how they’re used in real life
“Bad Prompt” VS “Good prompt.”4:37
See how small changes in wording can dramatically improve AI results with better prompts
Practical Exercise: Create LinkedIn Posts with MyChatGPT2:40
Apply prompt techniques to generate professional, engaging LinkedIn content using AI.
Getting Your Own Practical Companion1:40
In this lesson, you'll get your own AI companion: the book "AI for Business".
How to Study on Udemy Effectively?2:15
In this lesson, we'll walk you through the Udemy interface and show you how to get the most from your studies.

The Importance of AI Ethics: Bias, Fairness, and Transparency7:22
Learn why ethical AI matters and how to identify and reduce bias in AI systems
Data Privacy and Security in the Age of AI5:16
Understand how AI handles data and the best practices to protect privacy and ensure security.
Navigating Copyright and Intellectual Property with Generative AI4:32
Learn how to use AI-generated content responsibly while respecting copyright and IP laws.
Practical Exercise: Deep Research to Create a Post in LinkedIn for the project4:12
Use AI tools to conduct deep research and craft a compelling LinkedIn post to build your personal brand.

Introduction to Generative AI: Text, Image, and Code Generation4:26
Discover how generative AI creates text, visuals, and code—and how you can use it effectively
Mastering the Prompt: Techniques for Effective AI Communication5:13
Learn advanced prompt strategies to get clearer, smarter, and more useful responses from AI tools.
Integrating AI Assistants into Daily Workflow4:34
Streamline your tasks by learning how to effectively use AI assistants in your everyday work routines.
Practical Exercise: Creating LinkedIn Post Images1:50
Use generative AI tools to design eye-catching visuals that boost engagement on LinkedIn.
Get better educational experience with Udemy's AI Assistant6:13
Smarter learning starts here and boost your progress with Udemy’s AI Assistant

Overview of Common AI-Powered Business Tools4:23
Explore popular AI tools that enhance productivity, communication, marketing, and decision-making in business
Collaborating with AI: Augmenting Human Skills6:02
Learn how AI can enhance your creativity, decision-making, and problem-solving—not replace them
Understanding AI Limitations and When to Rely on Human Judgment5:06
Recognize where AI falls short and why human insight remains essential for critical thinking and decision-making.
Practical Exercise: Creating a Slides for project: AI-Powered Personal Brand2:59
Use AI tools to design a professional slide deck that showcases your AI-driven personal brand

AI Ethics, Safety & Best Practices14:34
Understand the core principles for using AI responsibly, ethically, and safely in professional environments
Privacy & Security - Handle Sensitive Data Responsibly6:33
Discover best practices for protecting personal and confidential data when interacting with AI tools
AI Regulation Landscape - GDPR Impact & Policy Evolution7:11
Explore global AI regulations and understand how policies like GDPR affect AI usage and compliance
Avoiding Over-Reliance - Encourage Human Oversight7:03
Learn strategies to balance AI automation with critical human judgment and decision-making

Requirements

No prior AI or programming experience required
Basic understanding of customer service or marketing is helpful
A computer with internet access to explore AI tools
Curiosity and willingness to experiment with new technologies

Description

This course contains the use of artificial intelligence.

Learn how to use AI tools to elevate customer experience, automate communication, and design personalized interactions across every customer touchpoint — all without a technical background. Whether you want to improve satisfaction, streamline workflows, or enhance engagement, this course gives you practical, hands-on skills to build smarter customer journeys with confidence.

In this practical and beginner-friendly course, you’ll explore how to integrate AI into daily customer experience operations. From mapping customer journeys with DeepSeek and Gemini, to building chatbots with ChatGPT, Copilot, and Claude, to analyzing insights with Perplexity — you’ll develop a complete AI-driven CX strategy using today’s most powerful tools. You’ll also learn to ensure privacy, ethical AI use, and responsible data governance.

The course is structured into easy-to-follow, focused modules:

Getting Started with AI in Customer Experience
Understand the AI landscape, explore key tools, and map customer journey stages.

Designing Conversational Experiences and Chatbots
Build customer-centric bots with ChatGPT, Copilot, and Claude to automate support.

AI Tools for Personalization and Customer Insights
Use DeepSeek, Gemini, and Perplexity to identify pain points, segment users, and optimize engagement.

Enhancing Communication and Collaboration with AI
Apply AI to improve cross-team efficiency, automate responses, and track performance with Copilot Insights.

Ethics, Data Privacy, and AI Governance
Learn best practices for secure, transparent, and responsible AI implementation.

Capstone Project: AI-Powered Customer Experience Plan
Create a detailed strategy to enhance real-world customer journeys with AI tools.

TRAIN WITH DIGITAL MARKETING & AI EXPERTS

Your instructors:

Anton Voroniuk is a Google Academy trainer, digital marketing strategist, and CEO of SkillsBooster Digital Marketing Academy. With years of experience helping marketers adapt to new technology, he brings a hands-on, clear, and results-driven approach to every lesson.

Phil Ebiner is a Top Udemy instructor with over 3 million students worldwide. Since graduating from Loyola Marymount University’s Film School, he’s worked on thousands of creative projects and now teaches courses on Marketing, Video Production, Business & Digital Marketing, ChatGPT, Social Media, and more.

WHAT YOU’LL GET WITH THIS COURSE:

A complete AI customer experience workflow — from strategy to automation.
Tools to build chatbots, analyze data, and personalize communication.
Hands-on exercises to create real customer engagement plans.
Support from instructors.
Official Udemy certificate upon completion.

Ready to build your first AI-powered customer experience strategy?
Join today and learn how to connect, support, and engage smarter — using tools like ChatGPT, Copilot, Claude, Gemini, DeepSeek, and Perplexity.

Take your career to the next level and become the AI-savvy CX professional every company needs.

This course contains a promotion.

Who this course is for:

Customer experience and support professionals looking to leverage AI
Marketers and business owners aiming to enhance customer engagement
Team leaders seeking to improve communication and service workflows with AI tools
Anyone curious about using ChatGPT, Copilot, Gemini, and other AI platforms in real business scenarios

AI for Customer Experience

What you'll learn

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Course content

AI in the Customer Journey7 lectures • 28min

Conversational AI Foundations6 lectures • 16min

Personalization at Scale6 lectures • 21min

Omnichannel Support & Agent Assist5 lectures • 21min

Foundational Concepts of AI6 lectures • 19min

Ethical AI and Responsible Use4 lectures • 21min

Generative AI for Productivity5 lectures • 22min

AI Tools and Collaboration4 lectures • 19min

Future-Proofing Your Career with AI2 lectures • 7min

AI Ethics and Career Growth with AI4 lectures • 35min

Requirements

Description

Who this course is for: