Master AI Assistant in IBM Cognos Analytics 12.0.3

Discover why data visualization matters, including simplifying large data and storytelling to support better decisions. Learn to craft simple, beautiful visualizations with AI assistant in Cognos Analytics.

Explore how AI serves as a powerful tool for data visualization in Cognos Analytics, debunking the replacement myth and guiding you to adapt, reskill, and solve problems more efficiently.

Discover IBM Cognos Analytics versions, pricing options for cloud on demand, and how to log in or start a free one-month trial to access the AI assistant.

Explore the IBM Cognos Analytics home page, access the AI assistant, and locate the call center data sample in content to create dashboards.

Understand the call center data module, its tables and relationships, and key fields like agent, supervisor, site, customer, and daily performance to prepare for visualizations and filters.

Analyze agent performance in a call center using daily talk time and after-call work. Compute daily handle time and KPI metrics such as occupancy and customer satisfaction for dashboards.

Load the data module and use the AI assistant to auto create a dashboard, selecting data source such as call center 222.

Build a KPI driven dashboard with the AI assistant in IBM Cognos Analytics to summarize metrics, such as the total number of agents (114), and customize chart titles for storytelling.

Create a KPI dashboard that saves the dashboard, sums daily total calls with an AI assistant, verifies row counts, and builds a chart with a custom title.

Create an average occupancy percent chart with the AI assistant, showing 78% occupancy as a summary KPI chart on a dashboard.

Build a dashboard that computes the average abandonment percentage and average customer satisfaction with the AI assistant in IBM Cognos Analytics 12.0.3.

Create a multi level line chart using ai by counting call IDs by call hour and type, and repeat it for sites to compare patterns across Atlanta, Dallas, and Phoenix.

Add filters to dashboards to refine data and visuals. Apply filters to a tab or all tabs, such as 2021 for total calls and stats, then continue storytelling with charts.

Build a top and bottom agent performance dashboard in IBM Cognos Analytics using the AI assistant to visualize first call resolution and customer satisfaction with ranked tables and charts.

Identify the bottom five performing agents using AI in Cognos Analytics, compare customer satisfaction and first-call resolution, visualize in a table, and save as high and low performing agents.

Add filters to show top five and bottom five by year, site, and supervisor, and display results on a dynamic dashboard; arrange variables on the canvas and save progress.

Monitor individual agent performance against target KPIs with a filterable dashboard. Visualize average cost call against the target using a KPI table and color-coded rules.

Create KPI charts comparing first call resolution and customer satisfaction to targets, using tables on the canvas, and interpret how cost per call relates to performance to guide staffing decisions.

Create a pie chart using the Cognos AI assistant, counting call IDs by resolution and displaying percentages on the dashboard.

Save and share the call center performance monitoring June 2024 dashboard via the share link. Use the AI assistant to tell a clear performance story from the sample data.

Explore sample queries to interact with the AI in IBM Cognos Analytics, learn query purposes with examples, create dashboards, compare metrics, and access a shared dashboard link.