Advanced IT Troubleshooting for Helpdesk Support Technicians
4.2 (563 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
21,302 students enrolled

Advanced IT Troubleshooting for Helpdesk Support Technicians

Learn some of the less common IT troubleshooting techniques for Windows computers
4.2 (563 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
21,302 students enrolled
Created by John Courtenay
Last updated 5/2020
English
English [Auto]
Current price: $13.99 Original price: $19.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 32 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • How to resolve issues with Device Manager
  • How to resolve issues with Windows Update
  • How UAC works and some of the problems it can cause
  • User profile and uninstall fixes for the Windows Registry
  • Advanced network troubleshooting techniques
Requirements
  • To have some previous experience of IT Support, this course is intended as a knowledge base type guide for existing technicians
Description

Over this course, you'll learn some of the more advanced IT troubleshooting techniques, which will teach you how to solve some of the more difficult issues that can sometimes occur with Windows computers,


Topics covered are as follows:

Device Manager

Windows Update

User Account Control (UAC)

Network Connectivity

Windows Registry


Whilst these techniques were tried and tested on Windows 10, they are relevant to any version of Windows currently supported by Microsoft, and should also be of use to anyone who is still on Windows XP as well.

Who this course is for:
  • IT Helpdesk and Support Technicians
Course content
Expand all 15 lectures 31:30
+ User Account Control (UAC) Common Issues
2 lectures 04:00
User Account Control (UAC) Overview
02:10
UAC Issues with Older Applications
01:50
+ Network Connectivity
4 lectures 08:10
Network Connectivity - DNS
02:55
Network Connectivity - IPv6
01:44
Network Connectivity - Netsh
01:39
Network Connectivity - Multiple Interfaces
01:52
+ Windows Registry
3 lectures 06:42
Windows Registry - Overview
02:15
Windows Registry - Profile Issues
02:00
Windows Registry - Uninstall Issues
02:27