Advance And Improve Your Operational Processes

The first lecture will introduce you to the fundamental concepts in process improvement, including Kaizen. You'll learn what process maps are for, and the importance of recognising waste and value. You'll learn about different types of waste to look out for in any process. Lastly, you'll learn about some software solutions for process improvement.

Download and complete the Process Improvement Concepts Worksheet.

In this lecture, you'll first learn about the reactive DMAIC and proactive DMADV processes of Six Sigma. Secondly, you'll learn how to use the former to make existing processes better and the latter, to make processes start with a greater advantage. Thirdly, you'll learn about the waste-centric approach in lean. Lastly, you'll get an introduction to renowned CEO Bob Chapman's upgraded process improvement methodology and how he incites participation among his employees.

Download and complete The Process Improvement Method Worksheet.

This lecture discusses types of process maps and the reasons to use them. Aside from the simplest form of a flowchart, you'll learn how to delineate accountability with Swimlane Diagrams, how to identify value and potential waste with value stream maps and how SIPOCs give an overview of a process.

Download and complete the Process Mapping Worksheet.

This lecture goes more in depth on how to identify improvement opportunities. You'll find out how to become more acquainted with operations. You'll also learn what to focus on to discover improvement needs, like outputs, pivotal phases in a process to examine, and how to capture appropriate data for increased improvement identification.

Download and complete the Identifying Process Improvement Opportunities Worksheet.

This lecture shares some insights on how successful companies have used KPIs to measure improvement. You'll learn which budgetary, time-oriented, quality, and effectiveness KPIs are initially helpful. The lecture will also empower you to find more specific KPIs and get you thinking about how you can measure your advancements and share the developments with stakeholders.

Download and complete the Measurement Worksheet.

This lecture is dedicated to getting you started. By the end of it, you'll have an actionable plan for taking the first steps of your process improvement endeavour. You'll discover what data to start with and how to set yourself up for success by being aware of data collection opportunities.

Download and complete the Analysing Processes Worksheet.

This lecture will show you how to enable stakeholder participation. You'll learn the psychology of prompting responses from others by increasing ease and motivation. You'll go further with Bob Chapman's evolved version of the Lean process, seeing how he incites motivation in the workplace to bolster improvement efforts.

Download and complete the Improving Processes - Part 1 Worksheet.

This lecture focuses on how to make your improvement plans actionable and easy to implement. You'll learn how to galvanise the troops by keeping context the main concern. You'll learn how to involve stakeholders, and how to make the team cohesive. Finally, you'll build your own plans to make the improvement plan a synergised effort that everyone participates in.

Download and complete the Improving Processes - Part 2 Worksheet.

This lecture helps you reflect on any needs for certification. You'll become familiar with various types of certification, including Six Sigma's belt certification system, project management professional certifications and business process management (BPM) certifications. You'll be able to determine whether any of them are relevant to your career and what would best suit your needs.

Download and complete the Certification Options Worksheet.

This lecture recaps the course content to help you consolidate what you've learnt.