Essentials of Customer Service
- 36 mins on-demand video
- 3 articles
- 2 downloadable resources
- Full lifetime access
- Access on mobile and TV
- Certificate of Completion
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- You will learn to Value Customers and how you and your business will cease to exist if you dont take care of them
- You will realize that delivering great experience is very simple only if you do it from within. Treat customers like you would be liked to treated as a customer
- The course will give you a headstart as more and more companies will be forced to take this path if they wish to reamin relevant
- You will see how taking simple accountability can swing a problem situation into an opportunity to build loyalty
- an open and willing mind,
- A realization that we exist becasue of our customer, customers provide for our lifestyles and our bread and butter and if we do not take great care of our customers we will soon be irrelevant.
The course revolves around Customer service, its relevance and how it can be delivered. It brings to light some key actions in the form of Ownership, reduction of Customer effort and the need to measure customer service. It highlights how every company today needs a strong VOC process and that companies start listening to their customers.
- Anyone who is wanting to be a good service professional. Customer service is used in every walk of life.
- Anyone who's looking for success in the growing service industry
- Anyone who is passionate and is driven by challenging situations
This video will help you understand why customer service is KEY and HOW you can deliver all your customer's GREAT CUSTOMER SERVICE.
Now that you know how to deliver excellent customer service, this lecture will teach you how to measure the quality of the service you are providing.