Essentials of Customer Service
5.0 (2 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
8 students enrolled

Essentials of Customer Service

Simplifying delivery of customer service
5.0 (2 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
8 students enrolled
Created by Saurabh Jetli
Last updated 3/2020
English
Current price: $22.99 Original price: $34.99 Discount: 34% off
2 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 36 mins on-demand video
  • 3 articles
  • 2 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • You will learn to Value Customers and how you and your business will cease to exist if you dont take care of them
  • You will realize that delivering great experience is very simple only if you do it from within. Treat customers like you would be liked to treated as a customer
  • The course will give you a headstart as more and more companies will be forced to take this path if they wish to reamin relevant
  • You will see how taking simple accountability can swing a problem situation into an opportunity to build loyalty
Requirements
  • an open and willing mind,
  • A realization that we exist becasue of our customer, customers provide for our lifestyles and our bread and butter and if we do not take great care of our customers we will soon be irrelevant.
Description

The course revolves around Customer service, its relevance and how it can be delivered. It brings to light some key actions in the form of Ownership, reduction of Customer effort and the need to measure customer service. It highlights how every company today needs a strong VOC process and that companies start listening to their customers.

Who this course is for:
  • Anyone who is wanting to be a good service professional. Customer service is used in every walk of life.
  • Anyone who's looking for success in the growing service industry
  • Anyone who is passionate and is driven by challenging situations
Course content
Expand 5 lectures 40:47
+ Introduction
5 lectures 40:47

This video will help you understand why customer service is KEY  and HOW you can deliver all your customer's GREAT CUSTOMER SERVICE.

Preview 17:19

Now that you know how to deliver excellent customer service, this lecture will teach you how to measure the quality of the service you are providing.

Preview 18:28

All you need to know why Customer Service is the new battlefield.

Customer Service Statistics
01:09

This article contains the basic know how's for small businesses and startups. 

Tips and Tricks for Businesses in the Service Industry
02:35

Understanding the importance of Customer Service within businesses.

CUSTOMER SERVICE - How will it be a key differentiator and why?
01:15