Active Listening Skills: Give & Receive Feedback At Work
4.9 (5 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
2,676 students enrolled

Active Listening Skills: Give & Receive Feedback At Work

Active listening skills using empathy and emotional intelligence to take and collect feedback at work and personal life.
New
4.9 (5 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
2,676 students enrolled
Created by Alex Genadinik
Last updated 5/2020
English
English [Auto-generated]
Current price: $34.99 Original price: $49.99 Discount: 30% off
5 hours left at this price!
30-Day Money-Back Guarantee
This course includes
  • 1.5 hours on-demand video
  • 2 articles
  • 12 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Give constructive feedback that people listen to
  • Have people actually think about and make changes based on your feedback
  • Take feedback and actually hear what people are telling you
  • Improve your listening skills
  • Have more productive working relationships with people
  • Gain a valuable leadership and career skill
Requirements
  • No prerequisites, just an open mind.
Description

Learn a professional and systematic way to give and receive feedback at work and in your personal life using the Situation-Behavior-Impact (SBI) model.

Giving or taking bad, critical, or negative feedback at work or in your interpersonal situations can be difficult. There is also a risk of having the conversation turn negative, and escalate into a conflict that is accompanied by negative emotions like anger, frustration, or even fear.

This course will give you skills to listen better and to read the emotions of the other person better so you would be less likely to have your difficult conversations go poorly, and achieve desired outcomes.

LEARN ACTIVE LISTENING

Active listening is a technique that is used in counseling, training, and solving disputes or conflicts. It requires that the listener fully concentrate, understand, respond, and then remember what is being said. This is opposed to other listening techniques like reflective listening and empathic listening.

USE EMOTIONAL INTELLIGENCE

When you listen, there is much more to the conversation that just what's being said. You have to think about the other person's emotions and do your best to direct their emotions and yours. You also have to pay attention to their body language, facial features, and tone of voice.

LISTEN WITH EMPATHY

Try to truly understand what people are saying. Be present in the moment and understand how they feel and how the topic of conversation impacts the other person's life.

Invest in yourself. Enroll today!


Who this course is for:
  • Professionals, leaders, managers, and people who just want to communicate better.
Course content
Expand all 23 lectures 01:22:06
+ Listening skills
3 lectures 11:22
Active listening
05:48
"Actions speak louder than words" - non-verbal communication
00:34
+ Giving and taking feedback
6 lectures 20:32
Giving employee feedback
03:34
Situation Behavior Impact (S.B.I Model)
03:07
How to take feedback
03:34
If you have to give negative feedback
03:07
Four box feedback model that bosses use with their employees
05:52
+ Listening to negative feedback
2 lectures 05:33
Listening to and getting feedback, even if negative
02:42
Ask to rephrase to make sure you understood
02:51
+ Note taking techniques to boost retention of what you hear or learn
3 lectures 14:55
Memory and retention of what you listen to
04:34
Improving retention of what you learned - retention skills
04:59
Note taking techniques
05:22
+ Emotional Intelligence introduction
6 lectures 20:04
Introduction to how Emotional Intelligence is related to Active Listening
01:33
Introduction to Emotional Intelligence
04:44
Five-step formula for controlling your own emotions
03:46
Controlling initial reactions
02:43
Emotional awareness exercise
03:09
What is empathy
04:09
+ Listening skills with online reviews
1 lecture 08:08
Online reviews - listening and getting insights despite hurtful comments
08:08