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30-Day Money-Back Guarantee
Business Communications Interpersonal Feedback

Active Listening Skills To Give And Receive Feedback At Work

Active listening skills with empathy and emotional intelligence. Give and listen to feedback at work and personal life
Rating: 4.4 out of 54.4 (66 ratings)
15,577 students
Created by Alex Genadinik
Last updated 12/2020
English
English [Auto]
30-Day Money-Back Guarantee

What you'll learn

  • Give constructive feedback that people listen to
  • Have people actually think about and make changes based on your feedback
  • Take feedback and actually hear what people are telling you
  • Improve your listening skills
  • Have more productive working relationships with people by boosting your listening skills
  • Gain a valuable leadership and career skill

Requirements

  • No prerequisites, just an open mind to improve your listening skills

Description

Learn a professional and systematic way to give and receive feedback at work and in your personal life using the Situation-Behavior-Impact (SBI) model.

Giving or taking bad, critical, or negative feedback at work or in your interpersonal situations can be difficult. There is also a risk of having the conversation turn negative, and escalate into a conflict that is accompanied by negative emotions like anger, frustration, or even fear.

This course will give you skills to listen better and to read the emotions of the other person better so you would be less likely to have your difficult conversations go poorly, and achieve desired outcomes.

LEARN ACTIVE LISTENING

Active listening is a technique that is used in counseling, training, and solving disputes or conflicts. It requires that the listener fully concentrate, understand, respond, and then remember what is being said. This is opposed to other listening techniques like reflective listening and empathic listening.

USE EMOTIONAL INTELLIGENCE DURING ACTIVE LISTENING

When you listen, there is much more to the conversation that just what's being said. You have to think about the other person's emotions and do your best to direct their emotions and yours. You also have to pay attention to their body language, facial features, and tone of voice.

LISTEN WITH EMPATHY

Try to truly understand what people are saying. Be present in the moment and understand how they feel and how the topic of conversation impacts the other person's life.

GIVING FEEDBACK AND RECEIVING FEEDBACK

Much of active listening is used in the workplace. Throughout your career, you will be giving feedback and receiving feedback on many occasions. This course will help you understand the other person when you are receiving feedback.

Invest in yourself. Enroll today!


Who this course is for:

  • Professionals, leaders, managers, and people who just want to improve listening skills

Course content

9 sections • 24 lectures • 1h 21m total length

  • Preview01:53

  • Preview02:10
  • Example of active listening and improved comprehension from this course
    03:25
  • Preview02:29
  • "Actions speak louder than words" - non-verbal communication
    00:34

  • Preview01:18
  • Giving employee feedback
    03:34
  • Situation Behavior Impact (S.B.I Model)
    03:07
  • How to take feedback
    03:34
  • If you have to give negative feedback
    03:07
  • Four box feedback model that bosses use with their employees
    05:52

  • Listening to and getting feedback, even if negative
    02:42

  • Example of not listening or "fake listening" by a company I no longer work with
    04:57

  • Memory and retention of what you listen to
    04:34
  • Improving retention of what you learned - retention skills
    04:59
  • Note taking techniques
    05:22

  • Preview01:33
  • Introduction to Emotional Intelligence
    04:44
  • Five-step formula for controlling your own emotions
    03:46
  • Controlling initial reactions
    02:43
  • Emotional awareness exercise
    03:09
  • Preview04:09

  • Online reviews - listening and getting insights despite hurtful comments
    08:08

  • Bonus lecture
    00:06

Instructor

Alex Genadinik
Business, Entrepreneurship, SEO, Marketing, Amazon, YouTube
Alex Genadinik
  • 4.4 Instructor Rating
  • 28,193 Reviews
  • 344,741 Students
  • 123 Courses

3-time bestselling Amazon author with some of my books used in universities and high schools across the country.

20+ time Udemy bestselling instructor.

- 10+ years in entrepreneurship

- 10+ years in SEO and marketing

- Coached over 1,000 entrepreneurs

When you enroll in my courses, you get:

- Personal care and attention: I host regular office hours for my students and reply to 99% of student questions within 24 hours and my goal is to reply within 1 hour.

- Instructor with deep expertise, proven success, and knowledge that is both theoretical and practical.

I am committed to student success and go the extra mile to help students in my courses succeed at whatever they are working on, whether it is planning, starting or growing your business.

More about me:

I am also the creator of top entrepreneur mobile apps with 2,000,000+ downloads,  host of a popular business and marketing channel on YouTube with 3,000,000+ views, successful affiliate marketer, a serial entrepreneur in many other fields.

I have a BS in Computer Science from SJSU, and after working as a software engineer, I wanted to take a bigger role in the businesses I worked in, and that is how I got into business and marketing. Today, I am a world-class marketer and successful entrepreneur.

What I am interested in now when it comes to business:

I am a productivity and emotional intelligence geek. I geek out on things like motivation, building healthy habits, and creativity.

Some of my own favorite topics that I teach:

I have seen any of my students succeed in Amazon eCommerce. Selling on Amazon can be very lucrative and I love seeing my students do well.

I also teach many SEO topics that I myself use all the time. They include link-building, keyword research, and using other sites like YouTube, Amazon, and even freelancing sites like Fiverr as search engines to get discovered when people are searching.

My interests outside business and entrepreneurship:

I like playing soccer, chess, dabbling in philosophy, lots of different music, creating music, and writing lyrics. Plus, I am always daydreaming about finally getting a dog (a rescue from a shelter, of course).

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