Active Listening Master Course: How to Improve Communication

Name: Active Listening Master Course: How to Improve Communication
Rating: 4.7 (23 reviews)

Created byNew Anthem Learning

Last updated 7/2024

English

What you'll learn

Impress your bosses and coworkers with your attentive listening and thoughtful responses
Achieve greater success through better communication
Position yourself for career advancement
Be a more effective leader through listening
Increase productivity and efficiency
Resolve conflicts and prevent misunderstandings
Keep multitasking from preventing active listening
Make others feel heard and valued

Course content

6 sections • 21 lectures • 1h 33m total length

Unlock the Power of Active Listening6:06
Active listening offers many benefits to help you succeed in your work and career, and strengthen your relationships. Let's explore how.
A Few Important Notes1:00
Before we dive in, I want to do everything I can to help you succeed.
Active Vs. Passive Listening4:05
Are you an active or passive listener? Find out how changing your listening mindset can turn you into a better leader, team member, partner and friend.
The Power of Active Listening

Defining the Three Active Listening Skill Categories0:57
There are three main types of active listening skills. Here's an overview before we dive into greater detail.
Attending Skills: How to Show You're Paying Attention4:19
Following Skills: How to Clarify Key Discussion Points4:15
Following skills in active listening show the speaker you're paying close attention and can lead to more effective interactions. Let's see how.
Responding Skills: How to Drive Greater Engagement5:20
Responding skills in active listening confirm that you understand and can keep the conversation going to deepen the relationship.
How Can the Three Types of Active Listening Help You?

Internal Barriers: How to Get Into the Right Mindset5:39
Internal barriers to active listening can make true understanding very challenging. Here's how to identify and overcome them.
External Barriers: How to Overcome Physical Obstacles4:52
External barriers to active listening can cut conversations short and lead to frustration. Let's learn how to prevent them and have more effective discussions.
Deep Breathing and Mindful Listening Exercises4:23
Have a difficult conversation coming up? Prepare with these deep breathing and mindful listening exercises so you remain calm and have the best chance to get what you need from the discussion.
Overcoming Challenges to Active Listening

Creating Trust and Rapport3:40
Trust is essential in any meaningful conversation. Here's how to build it and benefit from it.
Enhancing Collaboration and Teamwork5:23
Effective teamwork relies on active listening. Let's explore how to unlock the power of active listening in a team setting.
Helping Resolve Conflicts4:58
Where people work together, conflicts will arise. Here's how active listening can help you resolve them and get to a better place.
Using Active Listening to Improve Relationships

Virtual Meetings in Remote Work Environments6:03
Active listening can help make any virtual meeting over platforms like Teams or Zoom more engaging. Here's how to do it.
Presentation Enhancement Through Active Listening5:39
How to be more engaging and memorable as a presenter using active listening skills. And we'll also explore how you can be a better listener or viewer of presentations to get more out of them.
Client Interactions - Improve Customer Satisfaction and Retention4:52
Are you truly listening to your customers? Want to turn a frustrated customer into a loyal one? Use these active listening techniques.
Leadership and Mentorship - Help Your Employees Succeed4:39
The best leaders are active listeners. Unlock the potential of your team by using these active listening skills.
Interviewing for a Job - Either as Hiring Manager or Job Candidate6:02
Active listening can help you whether you're doing the hiring or seeking a job. Use these listening techniques to achieve your goals in interviews.
Negotiation and Mediation5:12
Negotiations occur in many conversations you have, whether you realize it or not. Here's how active listening can help you make your case and get what you need.
Reviewing How Active Listening Can Help in Real-Life Situations

Creating Your Personal Action Plan to Achieve Your Goals with Active Listening4:14
Let's build your personal action plan to put all your new active listening skills to work in achieving your goals. Download and fill out the PDF form to get started now!
Summary and Final Thoughts2:03
Let's review everything you've learned in the course so you can start putting all your active listening skills to use in your professional and personal life.

Requirements

A desire to fully connect with others -- in your business and personal life
An open mind to change how you listen -- not just hearing others but absorbing what they say

Description

Make little and BIG wins each day by listening more effectively!

Active listening can help you strengthen relationships, be more effective at your job and lead to career development and advancement.

Communication isn't just about talking and hearing. It's an open exchange of not only information but also emotions, thoughtful feedback and encouragement.

In this course, you'll learn:

What active listening is and how it can help you
How active listening differs from passive listening
Ways to catch yourself passive listening and break out of it
The three core active listening skills
The barriers to active listening and how to overcome them
How to actively listen in remote environments, over Zoom, Teams, etc.
Developing empathy through active listening
Building relationship through active listening
Resolving conflicts through active listening
Developing your own active listening Personal Action Plan

You'll take quizzes along the way to reinforce your learnings, and download a Personal Action Plan to fill out so you can start achieving your communication goals right away!

Why learn from me?
My entire 30+ year professional career has been in communications -- sales, marketing and public relations. I've learned how to not just hear people but LISTEN, turning effective listening into little and BIG wins every day.

No-risk!

There's a 30-day money-back guarantee, and I'll make sure I answer any questions you have thoroughly to give you the best learning experience possible!

So enroll now, and let's start learning how to WIN with active listening today!

Who this course is for:

Anyone who wants to strengthen relationships and be a more effective communicator

Active Listening Master Course: How to Improve Communication

What you'll learn

Explore related topics

Course content

Introduction to the Active Listening Master Course3 lectures • 11min

The Three Main Types of Active Listening Skills4 lectures • 15min

Overcoming Barriers to Active Listening3 lectures • 15min

Strengthening Relationships through Active Listening3 lectures • 14min

The Power of Active Listening in Real-Life Situations6 lectures • 32min

Summary: Your Active Listening Personal Action Plan and Next Steps2 lectures • 6min

Requirements

Description

Who this course is for: