Active Directory Troubleshooting for IT Support

This course in 2025 will teach you how to become a Desktop Engineer. Here I shall provide almost common issues in real life, what almost users and client-facing issue and how we resolve these issue with a perfect solution.

Hope you will enjoy the course

What is Active Directory (AD)

Active Directory (AD) is a directory service developed by Microsoft for Windows domain networks. It is included in most Windows Server operating systems as a set of processes and services. Initially, Active Directory was used only for centralized domain management. However, Active Directory eventually became an umbrella title for a broad range of directory-based identity-related services.

A server running the Active Directory Domain Service (AD DS) role is called a domain controller. It authenticates and authorizes all users and computers in a Windows domain type network, assigning and enforcing security policies for all computers, and installing or updating software. For example, when a user logs into a computer that is part of a Windows domain, Active Directory checks the submitted username and password and determines whether the user is a system administrator or normal user. Also, it allows management and storage of information, provides authentication and authorization mechanisms, and establishes a framework to deploy other related services: Certificate Services, Active Directory Federation Services, Lightweight Directory Services, and Rights Management Services.

Active Directory uses Lightweight Directory Access Protocol (LDAP) versions 2 and 3, Microsoft's version of Kerberos, and DNS.