Achieving Operational Excellence with ITIL 4 MSF
What you'll learn
- Comprehensive ITIL Training: Dive deep into ITSM with ITIL 4 practices, from Service Desk to Monitoring and Event Management.
- Real-World Case Study: Learn from a hospital's IT transformation journey, applying ITIL practices in a practical setting.
- Service Desk Mastery: Understand how to establish a Service Desk as a single point of contact for IT issues.
- Swift Incident Resolution: Gain expertise in Incident Management to minimize business disruptions.
- Proactive Problem Management: Learn to identify and eliminate recurring incidents proactively.
- Efficient Service Requests: Streamline service request handling with Service Request Management.
- Monitoring Excellence: Implement Monitoring and Event Management for proactive issue identification.
- Career Enhancement: Boost your IT service management career prospects with ITIL skills.
- Ideal for IT Professionals: Suitable for IT experts and managers seeking to implement ITSM with ITIL 4 practices.
Requirements
- ITIL 4 Foundation Required: Ensure you have the ITIL 4 Foundation certification as a prerequisite.
Description
Disclaimer: This UNOFFICIAL course is not affiliated with or endorsed by Axelos.
Non-affiliation disclaimer: This UNOFFICIAL course is not associated with or endorsed by Axelos.
The aim of this course is to help you implement more advanced concepts, processes, and practices in your organization.
Are you ready to take your IT service management skills to the next level?
Welcome to "Achieving Operational Excellence with ITIL 4 MSF" a comprehensive training program designed to empower you with the latest insights and strategies in ITIL 4 framework. Whether you're an entry-level IT enthusiast or an experienced IT service manager, this course is your gateway to mastering the agile and flexible world of IT service management.
Are you ready to take your IT service management skills to the next level and make a significant impact on your organization, just like the hospital in this real-world example?
Course Overview:
In "Achieving Operational Excellence with ITIL 4," we delve deep into the world of ITIL 4, equipping you with the knowledge and skills needed to implement crucial ITIL practices. Our course goes beyond theory by providing you with a real-world case study – a hospital that's actively implementing ITIL 4 practices to transform its IT department.
Real-World Example: A Hospital's IT Transformation
The hospital has decided to implement the following ITIL 4 practices to tackle the challenges faced by its IT department:
1. Service Desk: The establishment of a Service Desk will serve as the single point of contact for all IT-related issues. This will help in triaging and routing incident and problem tickets to the appropriate teams or individuals for resolution, and handling service requests from hospital staff.
2. Incident Management: The aim of implementing Incident Management is to restore normal service operation as quickly as possible after an incident, to minimize the impact on business operations.
3. Problem Management: The hospital will use Problem Management in both reactive and proactive situations but will focus on some areas to proactively identify, analyze, manage, and eliminate recurring incidents and minimize the impact of incidents that cannot be prevented.
4. Service Request Management: The introduction of Service Request Management will help to handle the backlog of service requests and streamline the process of fulfilling these requests.
5. Monitoring and Event Management: The hospital will implement a Monitoring and Event Management process to proactively identify and address potential issues with the hospital's IT infrastructure. This includes establishing event management rules and thresholds, as well as monitoring tools and dashboards.
Benefits of Attending This Course:
Real-World Application: Learn from a real-world case study of a hospital's IT transformation, gaining practical insights that you can apply in your own organization.
Master ITIL 4 Practices: Gain proficiency in essential ITIL 4 practices, including Service Desk, Incident Management, Problem Management, Service Request Management, and Monitoring and Event Management.
Boost Your Career: Enhance your career prospects by acquiring skills highly sought after in the IT service management field.
Who Should Attend:
This course is ideal for:
IT professionals looking to deepen their understanding of ITIL 4 practices.
IT managers and team leaders seeking to implement ITIL 4 practices within their organizations.
Anyone with ITIL 4 Foundation certification as a prerequisite.
Prerequisite:
A prerequisite for this course is ITIL 4 Foundation certification, as it serves as the foundation upon which we build these advanced ITIL 4 practices.
Join us on this transformative journey, where you'll not only learn ITIL 4 practices but also witness their real-world impact through the hospital's IT transformation. Enroll today and become an ITIL 4 expert ready to drive operational excellence in your organization!
Current Reviews Examples:
Joseph T. | Rating: 5
I had a great time in this course, Achieving Operational Excellence with ITIL 4 MSF. It was easy to follow and had clear instructions.
Keith B. | Rating: 5
Clear explanations, lots of helpful recommendations, and excellent pacing. Definitely recommend to others.
Anahi S. | Rating: 5
Every facet of the course is thoroughly explained by the instructor, which makes it easy for a novice like me to understand.
Víctor E. | Rating: 5
An excellent course that uses ITIL 4 MSF to master operational excellence. ideal for raising quality and efficiency.
Grover B.| Rating: 5
A very easy and instructive lesson. assisted me in filling in some important knowledge gaps.
Sanaa B. | Rating: 5
I had a great time in this course, learned a lot of new stuff, and felt like I understood everything that was being covered. Fantastic
Remy B. | Rating: 5
The instructor's straightforward explanations of the subjects are highly appealing to me. fantastic energy and held my interest.
Ayaan W. | Rating: 5
Excellent, thorough explanations on every subject. This course is highly suggested for those who want to start out as beginners.
Alyssa M. | Rating: 5
The information was organized, precise, and easy to understand. The ideas were relatable and simple to understand thanks to real-world examples. The acquired knowledge was outstanding and extremely beneficial.
Osbaldo L. | Rating: 5
Excellent! This course gave me actionable strategies to implement ITIL 4 MSF and improve business operations.
Who this course is for:
- IT Professionals: IT experts looking to deepen their understanding of ITIL 4 practices and apply them effectively in their roles.
- IT Managers and Team Leaders: Those seeking to implement ITIL 4 practices within their organizations, ensuring efficient IT service management.
- Experienced IT Service Managers: Individuals with extensive experience in IT service management, aiming to stay updated with the latest ITIL 4 framework.
- Aspiring ITIL 4 Practitioners: Those who have obtained the ITIL 4 Foundation certification and are eager to advance their skills in ITIL 4 practices.
- Organizational Change Agents: Professionals driving digital transformation and change within their organizations, as ITIL 4 plays a pivotal role in such initiatives.
- IT Enthusiasts: Even entry-level IT enthusiasts looking to kickstart their careers in IT service management can benefit from this comprehensive course.
Instructor
- 4.7 Instructor Rating
- 2,940 Reviews
- 20,950 Students
- 28 Courses
I am a highly skilled and certified IT professional with a wealth of experience in optimizing IT functions and leading successful IT projects from start to finish. As an ITIL 4 MASTER, I have a proven track record of effectively collaborating with cross-functional teams to maximize project resources and manage daily operations, as well as a skill for communicating with senior management to support strategic decision-making.
With a strong technical background and a focus on results, I excel at creating and training cross-functional teams to meet short- and long-term business goals. I have a passion for providing exceptional IT services that meet or exceed company standards. As a mentor and trainer, I am dedicated to developing the skills and knowledge of those around me, ensuring that they are equipped to handle complex challenges in the ever-evolving IT landscape.
In addition to my IT expertise, I am proficient in web design, SEO, digital marketing, video editing, Photoshop & Illustrator, eCommerce, and social media marketing (including Google AdWords and platforms like Twitter, Facebook, Instagram, and LinkedIn). I am also certified in a range of industry-standard frameworks and methodologies, including ADAPT DIGITAL TRANSOFRMATION, TOGAF, COBIT, PRINCE2, CLOUD COMPUTING, ISO9001, ISO27001 and more.
Furthermore, I have extensive knowledge in Python, AI and Machine Learning, Lean Six Sigma, SCRUM and have used these tools to optimize IT operations and drive innovation within organizations. As a strategic management leader, I have successfully implemented digital transformation initiatives, enabling companies to stay competitive in a rapidly evolving business environment.
As an ITIL trainer, I have a deep understanding of the ITIL framework and its practical application in real-world scenarios. I am dedicated to providing high-quality training and support to individuals and teams, helping them to improve their performance and achieve their career goals. I have a passion for sharing my knowledge and expertise, and I believe that training is an essential component of any successful IT organization.