
Meet the credential, its three domains and the agent you build over the course.
Covers exam length, scaled scoring, booking and retake rules before you study.
Read the three domain weights and see why domain two needs the most study.
A quick test of whether AB-620 or the maker-track exam suits your work.
See where AB-620 sits among the new AB exams and why it has no predecessor.
Pick a study track and learn the distinct job of each practice test.
Recognise the question formats and the one-way exam sections before test day.
Lists the accounts and licences the lab needs, and why personal email fails.
Create a tenant you administer and the work account you will build with.
Sets out which environment your lab work belongs in and why it matters.
Start the Copilot Studio trial at the right moment and clear sign-up blocks.
Prepare Azure for later labs and set a budget alert that warns of any spend.
Import the Fernwood Outfitters records and documents the labs build on.
Spot which Copilot Studio experience you are in and why labs use standard.
A five-way rule for choosing instructions, knowledge, tools, topics or triggers.
Know when a scenario calls for deterministic topics or model-led planning.
Split declarative from custom engine and see where Copilot Studio agents fall.
The Power Fx you need: scope prefixes, decimal separators and a worked formula.
Add Dataverse tables as knowledge, enable Dataverse search and tune answers.
Where things live, what travels and whose they are: the basis of ALM.
See how cards display and collect structured data, and what breaks by host.
See how domain one splits between planning and hands-on building.
Four questions to answer before connecting an agent to any business system.
A decision rule for picking the most governable integration pattern.
Decide between the three authentication options and when each is required.
Configure each sign-in option and keep user auth apart from agent identity.
Choose a channel by working back from who the users are and how they sign in.
Two traps: Teams SSO outside one-to-one chats and SharePoint without sign-in.
Grounding, moderation and citations, and when to stop answers beyond sources.
A four-question security review covering access, reach, injection and audit.
Use environments, Managed Environments and data policies to enforce rules.
Where connector policies end and Purview's label-based protection begins.
Find every agent in the tenant, read its metadata and block one if needed.
A rule for what to share across agents and what reuse really costs.
Test whether the agent knows its user, then set scope and safety to suit.
Tell the three apart by where they were authored, not by what they are called.
Build a flow that replies within about 100 seconds, with async response off.
Design the flow's inputs and outputs as a clear contract with the agent.
Choose action types well and see why premium connectors can fail at run time.
Pause a flow for a human decision without leaving the agent waiting.
Know the three documented failure shapes and handle idempotency yourself.
Trace a failed run step by step and tell flow runs apart from agent telemetry.
Choose between attaching a flow as a tool and calling it from a topic.
Build a topic when the sequence matters and let orchestration handle the rest.
Write distinct trigger phrases, configure question nodes and cover every branch.
Pick the right variable scope and know why ending all topics leaves globals set.
Call a flow at a chosen point in a topic and diagnose why it is not listed.
Attach connector actions, prompts and MCP tools through one topic entry point.
Set node-level sources, which outrank the agent's, and keep citations intact.
Format messages lightly and plan for rendering differences between channels.
Build a prompt with a defined output shape, ground it in Dataverse, and call it.
Feed runtime data to generative answers and see how much of it is used.
Call any web endpoint from a topic, parse the response and handle failures.
Build cards to the lowest schema version your target channels support.
Collect structured input with a card and turn submissions into variables.
Plan the Fernwood Outfitters returns agent and build its first working topic.
Map the knowledge, tools, multi-agent and Azure work ahead in the second domain.
Match each need to a source: records or documents, indexed or live.
Wire the three most used sources and know which content belongs in each.
Tell connectors that let an agent know things from those that let it act.
See which setup steps an administrator owns and the short part that is yours.
Query a system live under the user's identity, with no content copied.
Learn indexes, chunking and hybrid search, and why retrieval decides quality.
Connect a vector index to an agent safely and know which billing meters apply.
Explain why agents expose oversharing and fix permissions at the source.
Choose among five kinds of tool, preferring the most governable that fits.
Add a connector tool, choose maker or user credentials and fix its description.
Turn an API specification into a governed connector in the Power Platform tools.
Add only the actions you need and test that the orchestrator selects them.
Place a REST API on the spectrum from custom connector to a single HTTP call.
Decide whose identity a tool uses and keep secrets out of exported solutions.
Describe the situation a tool serves so the orchestrator can tell tools apart.
Tell a fixed connector apart from an MCP server whose tools are discovered live.
Add an MCP server, choose its authentication and check why a connection fails.
Work with server-owned tool descriptions and switch on only the tools you need.
Know who allows a server for the tenant and who picks the tools an agent uses.
Tell computer use apart from recorded RPA, and know where it can run.
Add a computer use tool, write outcome-based instructions and set an allow-list.
Rule out poor fits for computer use, and know the limits of human review.
Read step-by-step run records, logs and credit use to see how runs behave.
This course contains the use of artificial intelligence. All learning content was planned, checked and approved by people.
Exam AB-620 leads to the Microsoft Certified: AI Agent Builder Associate credential. It tests whether you can plan, build, integrate, test and manage agents in Microsoft Copilot Studio: not just a single chatbot, but agents that call enterprise systems, ground their answers in company knowledge, hand work to other agents and move safely from development to production.
This course prepares you for that exam by building, not just by explaining. You set up your own lab on free trials (one Azure lab is billed per token, at a very small cost), then build one agent across the whole course: a returns assistant for Fernwood Outfitters, a fictional outdoor retailer. It starts as a few topics and ends as an integrated agent with tools, knowledge, a child agent, evaluations and a solution you can export.
What you get
143 video lectures, about 12 hours, organised around the three exam domains: plan and configure agent solutions; integrate and extend agents in Copilot Studio; test and manage agents
A capstone in three milestones (topics, then tools and multi-agent, then evaluation and packaging), finished in a final section that hardens it and adds Azure
15 section quizzes (122 questions), each answer explained
2 timed practice tests of 50 questions each: a diagnostic to find your weakest domain, and an exam simulation to decide when you are ready
9 downloadable PDF guides: study plan, lab setup checklist, governance decision matrix, capstone brief, a lab challenge with its solution, multi-agent decision tree, licensing cheatsheet, exam-day checklist and domain cheatsheets
The lab data pack (Dataverse tables and knowledge documents) and the finished capstone solution with an import guide
What the course covers
Planning: integration patterns (connectors, REST, MCP, Copilot connectors), identity and authentication, channels, responsible AI, security, governance and reusable components
Building: agent flows, topics, variables, generative answers, custom prompts, HTTP requests and Adaptive Cards
Grounding: SharePoint, files, Dataverse, Copilot connectors, Power Platform connectors and Azure AI Search, with permissions and security trimming
Extending: custom connectors, REST APIs, MCP servers, computer use, child agents, connected agents and the Agent2Agent protocol
Azure: AI Search indexes, Microsoft Foundry models and agents, Application Insights and Fabric data agents
Testing: the test panel, agent evaluations, test sets, evaluation methods and turning results into fixes
Managing: solutions, environment variables, connection references, pipelines, analytics, transcripts, audit, and Copilot Credits with cost control
Exam strategy: how scoring works, a repeatable method for scenario questions, worked scenarios, booking day and a 48-hour revision plan
How this course is different
It is honest about the lab. The Copilot Studio trial cannot publish agents, so the course shows you where that limit bites and demonstrates those steps instead of pretending.
It covers application lifecycle management in depth: solutions, environment variables, connection references, deployment settings and the failure modes that catch people out.
It gives evaluations real weight, with a full section on test sets, methods and reading results.
It explains Copilot Credits and cost control as mechanisms, so the knowledge survives the next price change.
Up to date
The course was checked against Microsoft Learn in October 2026, and lecture 20.1 shows you what to re-check before you book the exam, because Copilot Studio changes often.
This course is independent. It is not affiliated with, sponsored by or endorsed by Microsoft. Microsoft, Copilot Studio, Microsoft 365, Azure and related names are trademarks of the Microsoft group of companies.