AB-100: Microsoft Agentic AI Business Solutions Architect

Semantic Kernel, Microsoft's open-source SDK, coordinates AI workflows with plugins, prompt templates, memory, and planners, enabling multi-LLM support, retrieval augmented generation, and agentic AI across enterprise applications.

Explore how conversational AI underpins chatbots, virtual assistants, and intelligent co-pilots by understanding and responding to human language with NLP, ML, and LLM.

Explore Copilot Studio pricing options, including Microsoft 365 Copilot, standalone, and pay-as-you-go plans, driven by message consumption, Copilot credits, and capacity packs for scalable agent deployment.

Explore agent models in Microsoft Copilot Studio, powering AI agents with GPT-4.1, GPT-5 chart, GPT-5 auto, GPT-5 reasoning, and Cloud Sonnet 4.5/4.6 for conversation, reasoning, automation, and coding.

Create and customize topics in Microsoft Copilot Studio, building custom topics from blank, description, or existing templates; define trigger phrases, nodes, variables, and conditions for interactive conversations.

Learn to create a custom topic using add from description with copilot, define trigger phrases, and test the topic for banking tasks like opening a savings account.

Create and manage topic variables in Microsoft Copilot Studio by building a customer verification topic, capturing a six-digit id, and tracking verification status with boolean variables.

Explore how to use topic variables to receive values from another topic and pass inputs between topics, illustrated with a transfer money workflow that verifies a customer ID before proceeding.

Learn how to use topic variables and return values to the original topic by verifying a customer ID across the customer verification and transfer money topics.

Learn to convert topic variables into global variables in Microsoft Copilot Studio, enabling cross-topic reuse of customer id and verified status to streamline transfer money and customer verification flows.

Learn to turn a co-pilot into an action-driven AI agent by building and using tools in co-pilot studio with Dataverse, including list rows and get a row for banking data.

Call a Dataverse tool to fetch a bank balance by account number within a custom topic, using filter rows and a global account number, then retrieve the balance.

Create a custom connector to wrap a REST API, enabling a co-pilot to retrieve bank balance and loan status via get balance using Power Apps and copilot studio.