A Practical Guide to Emotional Intelligence in the Workplace

Name: A Practical Guide to Emotional Intelligence in the Workplace
Rating: 4.4 (68 reviews)

Learn how to use emotional intelligence to get better results in the workplace.

Created byCampbell Elton

Last updated 6/2016

English

What you'll learn

Develop and use their emotional intelligence in the workplace.

Course content

6 sections • 25 lectures • 1h 8m total length

Welcome to the course!2:33
Welcome to this practical guide to emotional intelligence in the workplace.
Course landscape2:51
This lecture explains the format for the course.
What is emotional intelligence?3:12
In this lecture we look at what emotional intelligence is, and who some of the key figures are in its development.
Why is emotional intelligence important in the workplace?3:00
Emotional intelligence is one of the most important attributes a leader and manager can have. This lecture examines the importance of emotional intelligence in the workplace.
The emotional competence framework0:58
This lecture shows the emotional competence framework.
Section 1 conclusion0:41

Emotional self-awareness5:52
The first step in understanding and then increasing our emotional intelligence, is by looking at our own range of emotions. This lecture analyses what self-awareness is, and why it is important to developing our emotional intelligence.
Accurate self-assessment1:26
Once we are aware of our range of emotions we are in a position to look at them in terms of strengths and weaknesses. This lecture includes a resource to help you do an accurate self-assessment.
Self-confidence2:05
Knowledge of your emotional strengths and weaknesses leads to self-assurance or self-confidence. In this lecture we look at what self-confidence is, why it is important, and some ways to increase your self-confidence.
Section 2 conclusion0:41

Self-control3:48
In this lecture we look at some of the workplace scenarios which may trigger an emotional reaction. By understanding what your triggers are, you are in a position to manage your emotional response through self-control.
Self-motivation5:13
The next step in self-management is self-motivation. This lecture includes resources to help your self-motivation through goal setting.
Adaptability1:56
Adaptability in the workplace is important. In this lecture we show you some ways to increase and maximise your adaptability.
Transparency2:46
Transparency builds trust. It is critical to the emotionally intelligent leader and manager.
Section 3 conclusion0:59

Empathy3:45
The first step to understanding the emotional intelligence of others and using this to guide our behavior is social awareness. The first step in social awareness is empathy.
Empathy
Organisational awareness3:03
Understanding the bigger picture of the organisation helps in dealing with daily issues, by putting them into perspective.
Service orientation2:18
In this lecture we learn the importance of providing good service to our 'customers', and that our 'customers' are anybody we communicate with.
Section 4 conclusion0:59

Developing others2:54
This lecture includes a downloadable resource to help develop your team members. This lecture explains that by developing your team, you can get outstanding results.
Diversity1:50
In this lecture we look at the importance of diversity in relationship management.
Social skills10:35
This lecture examines three of the key social skills: influence, communication, and listening. By developing and using these skills you will have better workplace communications.
Collaboration2:10
In this lecture, we will examine how we can use collaboration and teamwork for better workplace outcomes.
Section 5 conclusion0:48

Requirements

Basic English.

Description

This course shows you how to get better results in the workplace through better communications. What is emotional intelligence? Simply put, it is the ability to identify your own emotions, and the emotions of others, and to use this knowledge to guide behavior. It is a key attribute of competent leaders and managers. Rather than getting bogged down in theory, we use real world examples to illustrate what emotional intelligence is, why it is important to develop and use it in the workplace. There are useful quizzes and downloads for both yourself, and ones you can use with your team in the workplace. There are one hour of videos broken into 25 lectures.

If you want to be a more effective workplace leader and manager, this course will help you develop and use your emotional intelligence for better workplace outcomes.

Who this course is for:

This emotional intelligence course is for anybody wishing to develop their emotional intelligence so they can lead and manage their team more effectively.

A Practical Guide to Emotional Intelligence in the Workplace

What you'll learn

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Course content

Introduction6 lectures • 13min

Personal competence - Self-awareness4 lectures • 10min

Personal competence - Self-management5 lectures • 15min

Social competence - social awareness4 lectures • 10min

Social competence - relationship management5 lectures • 18min

Course wrap-up1 lecture • 2min

Requirements

Description

Who this course is for: