Professional Consulting - A Guide to Business Process Design

Name: Professional Consulting - A Guide to Business Process Design
Rating: 3.7 (46 reviews)

Using BPD/BPR in an Information Systems Engineering/CRP Project

Created byDan Grijzenhout

Last updated 1/2018

English

What you'll learn

Understand a top down methodology for redesigning business and systems processes
Have at hand a usable toolkit for delivering process improvement projects in a corporation
Have the tools and knowledge to be able to facilitate process improvement projects
Understand how to deliver a "Conference Room Pilot" project

Course content

3 sections • 37 lectures • 1h 26m total length

Introduction to Business Process Design2:11
Welcome to the course. The methodology you view in here is my own. I built and evolved it through my years as a professional consultant, completing business process design and re-design projects for some of the largest companies in the world. You can find these projects in my downloadable resume on my Howtoguru website if you are interested. Find me through Google. In any event, you will get good value through taking this course - if you find yourself needing to deliver a BPD/BPR project, having this in your "toolkit" will make your project a lot easier to deliver. Best wishes, - Dan Grijzenhout
Thoughts on Business Process Design / Re-Engineering5:50
Business Process Re-engineering (BPR) is an integral ongoing effort to a corporation. Businesses evolve, technologies improve and organizations regularly need to "Retool" to remain competitive and effective. This lecture provides some insights and "Best Practices" relating to being successful at BPR efforts. It also provides a guideline for defining high level process categories that are commonly found within a corporation that often cross hierarchical departments - where breaks in process are often found and need to be worked on to improve effectiveness.
Architecting for Competitive Advantage - Part One - The Problem9:57
An in-depth look at how many corporations function today and how business re-engineering needs to be done in order to effect transformational change within an organization. This is Part One of a three part macro look at corporate re-engineering.
Architecting for Competitive Advantage - Part Two - The Solution7:45
An in-depth look at how many corporations function today and how business re-engineering needs to be done in order to effect transformational change within an organization. This is Part Two of a three part macro look at corporate re-engineering.
Architecting for Competitive Advantage - Concluding Comments5:56
An in-depth look at how many corporations function today and how business re-engineering needs to be done in order to effect transformational change within an organization. This is Part Three of a three part macro look at corporate re-engineering.
Building Business Cases3:31
This lecture provides the student with an introductory overview to the art of building "Business Cases" for identified "Scopes of Work" and "Projects". It details what you need to build into a solid business case for change to business processes within a corporation.

When Does a Conference Room Pilot Start?3:08
Provides the student with a starting point for commencing CRP projects. It discusses what work needs to come before it, what documentation should be on hand to begin a CRP project, and at what point in the corporate strategic planning process CRP projects fit and should commence.
CRP - Objectives, Deliverables, and Best Practices5:40
Discusses in overview what the business objectives for completing a CRP project should be, what types of deliverables are to be expected out of a CRP project, and what are some useful Best Practices that should be used as team guidance during a BPD/BPR effort.
CRP - Individuals and Roles3:56
Provides a template defining the roles and responsibilities for the teams that should be created to conduct a Conference Room Pilot/BPD/BPR effort.
Workshop Scheduling and Initial Planning2:34
Getting your CRP project started. Guidance on setting up the required workshops and doing the initial planning so a CRP project can commence.
Define Level 1 Summary Business Processes5:48
Provides the student with an overall picture of what major processes define a corporation. Although Level 1 processes are not "Flowed", this is where you start. The lecture discusses the core tasks, strategic and supporting processes that ultimately need to exist in order to provide value to stakeholders and customers of the business entity.
Define Level 2 Process Flows4:58
Defines the level at which business process can be "flowed" - mapping out the individual task steps that take place to complete a corporate business process.
Develop Level 2 Process Flows and Document2:00
This lecture shows how and what to document when completing a Level 2 process flow - and provides templates usable in completing this work.
Develop Level 3 Process Flows and Map to Systems Applications4:54
Level 3 processes are usually completed for individual Level 2 process steps in situations where the Level 2 process step has a number complicated components to it that need to be further defined and/or when application systems steps occur. Templates for documenting this work are also discussed and provided.
Verify Application Mappings2:58
Discusses the step of validating application usage against a process defined through a process step where system interaction is expected. This step includes looking at the defined process step and reviewing the application to be used to complete the step to see if and how it satisfactorily addresses the business requirement.
Performance Measures and Reports2:10
Takes a look at corporate performance measures and reports that are required by and generated by the process steps defined within the CRP effort. What is required and are these requirements satisfactorily being met is discussed with templates for completing this work step being discussed and included.
Interface Definitions3:45
Discusses process interfaces to external processes and systems that are affected by the process being mapped and provides and discusses templates that are used to document and complete this step in the CRP process.
Perform Systems Scenario “Application” Gap Analysis1:29
Workshops held to find, discuss and identify solutions for all gaps found during the CRP project. Gaps relate to identify shortfalls in processes and related application systems, reports, interfaces, etc.
Develop Physical Implementation Strategy4:42
Putting it all together to define the subsequent work packages that need to be put together as outputs from the CRP project.
Develop Final CRP Deliverables1:24
Building the final CRP deliverable documentation and presenting the findings to CRP sponsors to obtain signoff and approval.

Level 1 Process Model Example
B - Workshop Attendee List
This lecture discusses the roles and responsibilities of the attendees to the Conference Room Pilot process.
C - Business Process Definition - Level 2
D - Level 2 Process Checklist
Level 2 Process Checklist Template
E - Report Questionaire
F - Form Questionaire
G - Interface Questionaire
H - Workflow Questionaire
I - Level 2 Process Flow Example
J - Level 3 Process Flow Example
K - Systems Scenario Listing / Mapping
K - Systems Scenario Listing / Mapping
L - Roles / Skills Checklist
M - Performance Measures and Reports
Process Measures and Reports Information Gathering Templates
N - Interface Definition Template
O - Information Architecture Template
P - Functional and Workflow Specification1:03
Bonus Lecture: Congratulations and More Course Discounts for You1:09

Requirements

Some experience in the corporate business world
Some experience using business application systems

Description

This course is written for those individuals working within a corporation that are looking for some structure that may assist them when given the unenviable task of “Re-Engineering” the corporation’s business processes and information systems in an effort to follow new directional and operational strategies developed by the corporation’s leadership body.

The goals of this course are to provide a structural framework to approaching this Business Process Re-Engineering effort, to provide insights as to how best to complete the work that needs to be done to ensure that what is created is fully aligned on completion with the directional strategies of the corporate leadership team, and to provide a road map for the tasks that need to be completed in order to achieve the actual implementation of the new processes and supporting information systems.

From the point that this methodology ends, operational departments of the corporation should more easily be able to package the defined out-putting tasks to be completed into actual development projects that will implement the changes required.

This methodology also pays respect to and incorporates the frequently changing dynamics of process within corporations due to the rapidity with which current technological innovations are pushing change, forcing new operational directions and value chain re-definitions.

Who this course is for:

A person in a corporation involved in trying to improve business processes and supporting information systems
A person desiring to become a professional Management, HR or IT consultant

Professional Consulting - A Guide to Business Process Design

What you'll learn

Explore related topics

Course content

A Macro View of Business Process Design6 lectures • 35min

Methodology Overview14 lectures • 49min

Section 3 - Templates17 lectures • 2min

Requirements

Description

Who this course is for: