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Guest Expectations in The Hospitality Property Industry
Rating: 4.5 out of 5(19 ratings)
80 students

Guest Expectations in The Hospitality Property Industry

Hotels-Resorts-Inns-Bed and Breakfasts-Vacation Homes
Created byGerry MacPherson
Last updated 8/2024
English

What you'll learn

  • Learn how to compare your property to competitor’s properties
  • Find out how to become your own guest
  • How to determine if your hospitality property is accessible
  • Find out if your restaurant is meeting its potential
  • How to get endless referrals
  • How negative reviews can be good for your business

Course content

1 section • 12 lectures • 1h 45m total length

  • How Does Your Property Compare9:11
  • How to Become Your Own Guest4:26

    Become your own guest to identify gaps in service, then use four checklists: hotel site inspection, guestroom, quality of service assessment, and exhibit to train staff and boost return business.

  • Is Your Hospitality Property Accessible3:41
  • Is Your Restaurant Meeting its Potential4:27
  • How to Get Endless Referrals7:37
  • Negative Reviews Are Good For Business8:02
  • How to Prepare for When Guests Return15:05
  • Reopening Hotels, Resorts, Bed & Breakfasts After COVID-1919:10

    Identify three stages for reopening hospitality properties after covid-19 and apply low-cost strategies to acquire and retain guests, while planning, auditing visibility, safety, pricing, and distribution.

  • What Will Your Guests Expect Post Lockdown16:40
  • What Is The Future Of The Hospitality Property Industry11:22
  • Guest Expectations in The Hospitality Property Industry-2023 PDF0:02
  • Guest Expectations in The Hospitality Property Industry-2023 Quiz
  • What's Next...5:57

Requirements

  • To be a current or wish to own and operate a hotel, resort inn or bed and breakfast.

Description

Learn how to step back and analyze your hospitality property objectively.


Opening, developing and operating your hotel, resort, inn, bed and breakfast or vacation home is often a work of dedication and passion, so much so that it is easy to get lost in your surroundings.

In this 10-part tutorial series, I will challenge you to step back and look at your property as an outsider, the big picture. You may be surprised at what you find.


  • How Does Your Property Compare

  • How to Become Your Own Guest

  • Is Your Hospitality Property Accessible

  • Is Your Restaurant Meeting Its Potential?

  • How to Get Endless Referrals

  • Negative Reviews Are Good For Business

  • How to Prepare For When Guests Return

  • Reopening Hotels, Resorts, Bed & Breakfasts etc. After COVID-19.

  • What Will Your Guests Expect Post Lockdown

  • What Is The Future Of The Hospitality Property Industry

This course includes easy-to-follow, step-by-step video tutorials, downloadable audio & PDF files, and any checklists applicable, as well as, a “Guest Expectations in The Hospitality Property Industry” quiz, to ensure you get the most out of these tutorials.

You can view this section as an individual course or watch it as part of the “Your Guide to Owning & Operating a Hospitality Property – Successfully” course.

Do you want to see your property as your guest do? Don’t hesitate.


Sign up now!

Who this course is for:

  • This course is designed for current or potential future hotel, resort, inn & bed and breakfast owners/managers who want to know how they compare to their competitors,
  • If their property is meeting its potential,
  • If their customers are happy
  • This course is not necessary for hospitality property owners do not have any problems with occupancy rates and unhappy customers.

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