Certified 8D Problem Solving Specialist (Accredited)
What you'll learn
- Understand and apply the 8 Disciplines (8D) Problem Solving methodology to resolve recurring service-related failures and prevent their recurrence
- Learn how to form effective cross-functional teams (D1) to tackle complex service issues collaboratively
- Gain the ability to accurately define problems (D2) using structured tools like the 5W2H framework and data-driven insights
- Develop skills to implement interim containment actions (D3) that minimize customer impact while long-term fixes are developed
- Master techniques to identify and verify root causes (D4) using tools like the 5 Whys and Fishbone Diagram
- Learn to develop targeted corrective actions (D5) that eliminate the root cause and implement solutions effectively (D6) in real-world service environments
- Understand how to prevent problem recurrence (D7) by updating SOPs, training teams, and embedding long-term monitoring systems
- Discover how to document lessons learned and recognize team efforts (D8) to build a culture of continuous improvement
- Apply the 8D methodology to real-world case studies in service industries like healthcare, hospitality, finance, retail, and more
- Earn an internationally accredited 8D Specialist Certification and receive 1.5 pre-approved PDUs, CPDs, CEUs, and PDCs to enhance your professional profile
Requirements
- There are no prior problem-solving or Six Sigma certifications required—this course is beginner-friendly
- A basic understanding of service operations (such as customer service, hospitality, healthcare, etc.) is helpful but not mandatory
- Learners should have access to a computer or mobile device with internet connectivity to watch video lectures and complete activities
- A curious mindset and a desire to solve problems in a structured, effective way will help you make the most of this course
- Optional: Familiarity with basic workplace challenges or recurring issues can help you relate more deeply to real-world case studies presented in the course
Description
CERTIFIED 8D PROBLEM SOLVING SPECIALIST (ACCREDITED)
Eliminate Recurring Failures | Solve Problems Systematically | Earn 3 Pre-approved PDUs | PDCs | CPDs | CEUs
Most teams fix symptoms, not causes. And that's why the same problems keep coming back.
Are you ready to lead structured, high-impact investigations that eliminate costly issues at the root? If yes, you’re in the right place.
The Certified 8D Problem Solving Specialist course is your go-to training to master the globally recognized 8D methodology—used by elite organizations like Ford, Boeing, and NASA. Built specifically for service industry professionals, this course gives you a repeatable, results-driven approach to tackle complex problems, lead cross-functional teams, and deliver permanent solutions.
This is not just another problem-solving course. This is an accredited, real-world 8D masterclass—taught by globally renowned instructor Rahul Iyer—that gives you the clarity, structure, and tools needed to drive quality, reduce costs, and elevate customer satisfaction.
Whether you're fixing service breakdowns, customer complaints, or compliance issues—8D Problem Solving is your roadmap to eliminate chaos and drive lasting operational improvement.
What will you achieve by completing the 8D Problem Solving Specialist Certification Course?
Become a Certified 8D Problem Solving Specialist, accredited by AIGPE™
Master the globally adopted 8 Disciplines (8D) methodology used by Fortune 500s
Learn how to lead structured root cause investigations and prevent repeat issues
Build expertise in tools like 5 Whys, Fishbone Diagram, and 5W2H
Apply 8D to real-world service industry failures—from healthcare to hospitality
Learn how to respond to customer complaints, workflow breakdowns, or delivery failures with confidence
Build a professional credential that proves your ability to solve problems systematically
Earn 3 pre-approved PDUs, PDCs, CPDs, and CEUs to boost your global professional standing
Get access to 2.5+ hours of practical video content and 30+ downloadable tools and resources
Who is this course for?
This course is designed for service industry professionals who face recurring problems and want to lead structured, data-driven problem-solving projects. If you work in:
Customer Support or Call Centers
Hospitality, Travel, or Event Management
Healthcare, Education, or Nonprofits
Retail, Logistics, or Supply Chain
HR, Learning & Development, or Compliance
IT Services or Financial Operations
…then this course is for you.
Whether you're a manager, supervisor, team lead, project owner, or quality professional—these 8D skills will help you solve service failures at the root and make a lasting impact.
This course is not for individuals outside the service industry or those seeking advanced Six Sigma or engineering-specific courses.
Why is this one of the top-rated courses in structured problem solving?
Recurring failures cost time, money, and trust. Yet most professionals still rely on instinct or trial and error to solve them.
This course changes that.
It’s built on industry-proven techniques, practical examples, and actionable steps. You won’t just understand problem-solving—you’ll do it. With clarity. With confidence. With consistency.
No vague theory. No fluff. Just tools that work.
The Course Structure: Simple, Action-Packed, and Real-World Ready
The course is divided into 6 powerful sections:
Course Introduction: An inspiring prologue plus instructor welcome
Foundations of 8D in Service Organizations: What it is, where it came from, why it works
(Covers the background of 8D and its relevance in service industries)Problem Identification and Containment (D1–D3):
D1: Establish the Team – Build the right cross-functional team
D2: Define the Problem – Analyze issues using 5W2H and data
D3: Implement Containment Actions – Apply quick fixes to prevent further damage
Root Cause Analysis (D4):
D4: Identify and Verify Root Causes – Dig deep using the 5 Whys and Fishbone Diagram
Developing and Implementing Solutions (D5–D6):
D5: Develop Permanent Corrective Actions – Create long-term, effective solutions
D6: Implement and Validate the Solution – Ensure your fix works in the real world
Mastering 8D for Real-World Impact (D7–D8):
D7: Prevent Recurrence – Update SOPs and monitor long-term success
D8: Recognize the Team and Document Lessons Learned – Celebrate wins and build a culture of improvement
Each section includes:
Clear learning objectives
Short, engaging video lectures
Real-world service industry examples
Interactive quizzes and practical case studies
Articles, downloadable templates, and recap lectures
This course includes:
2.5hours of HD on-demand video
30+ downloadable files and case-based tools
8 structured sections, each with engaging content
7 Section Quizzes + 2 Practice Test
2.5 Preapproved PDUs, PDCs, CPDs, and CEUs
Ability to earn your accredited 8D Problem Solving Specialist Certification
Why is 8D Problem Solving a must-have tool in your business toolkit?
Because it’s how world-class service organizations actually fix things.
It creates structure where there’s chaos
It helps teams stop blaming and start solving
It ensures failures don’t just disappear temporarily—they stay gone
From hospitals to airlines, financial firms to restaurants—structured problem solving is the competitive edge that keeps operations running smoothly and customers coming back.
In a world where customer experience is everything, guessing is not an option. 8D gives you the structured discipline to lead change that sticks.
Ready to become the structured problem solver your organization can’t live without?
The Certified 8D Problem Solving Specialist Course gives you all the frameworks, techniques, and leadership tools to:
Solve problems once and for all
Prevent failures from returning
Lead with clarity, not confusion
Deliver measurable impact that earns you recognition
Enroll now and start your journey to becoming a Certified 8D Specialist—because every failure is just a well-structured solution waiting to be found.
Who this course is for:
- This course is designed for service industry professionals who face recurring operational issues and want to solve them permanently using a structured approach
- Ideal for those working in customer service, call centers, hospitality, healthcare, education, retail, finance, logistics, or IT services
- Perfect for managers, team leads, supervisors, quality professionals, L&D specialists, project owners, and operations staff who want to lead high-impact investigations
- Suitable for professionals with no prior experience in Six Sigma or structured problem-solving—this course builds from the ground up
- Also valuable for entrepreneurs, small business owners, and internal facilitators looking to improve customer satisfaction and team performance through root cause analysis
Instructor
- 4.6 Instructor Rating
- 151,136 Reviews
- 300,084 Students
- 65 Courses
AIGPE™ is a global Lean Six Sigma Credentialing Organization for Professionals across Industries. The Six Sigma, Lean, Project Management, Minitab, and Quality Specialization Courses have a Universally Accepted Body of Knowledge that is meticulously designed, comprehensive, and delivers best-in-class content.
Our Accreditations and Associations:
AIGPE™ programs are accredited by the globally renowned CPD Certification Service. Provider Number 14627.
AIGPE™ is the official Authorized Training Partner (ATP) of the Project Management Institute (PMI®). Provider Number 5573. The PMI® Authorized Training Partner Seal is a registered mark of the Project Management Institute, Inc.
AIGPE™ is officially recognized as a “provider of choice” by the Society for Human Resource Management (SHRM). Provider Number RP6220.
Earn official and pre-approved PDUs/CPDs/CEUs and CPDs by taking our courses.
More Details:
AIGPE™ training and certification are regarded as benchmarks of Corporate Excellence. Achievement of AIGPE™ certification is the most powerful way to build your career. It provides you with international accreditation, recognition, and a competitive advantage in this fast-paced globalized world.
The 1080P Video Training empowers you to study at your own pace, whenever you want, and wherever you like. Hands-on activity and activity solutions allow you to master the art of quality with powerful analogies and insights.
AIGPE™ Certified programs are taken by over 250,000 unique students on Udemy from 193+ countries.
Our Founder and CEO:
Rahul G. Iyer, the Founder, and CEO, of AIGPE™, is also our Lead Trainer. His credentials include:
1) Certified Six Sigma Master Black Belt
2) Certified Six Sigma Black Belt
3) Lean Expert
4) Certified ISO 9001:2008 Auditor
5) Project Management Professional (PMP)
6) Certified Scrum Master (CSM)
7) MBA (Operations)
Rahul has been an internal consultant for 18+ industries and also served at organizations such as Wipro and the Bank of New York Mellon for 17+ years. At the bank, Rahul has served in the capacity of Vice President, Global Head of Transformation Academy, as well as Global Head of Data & Analytics for Workplace Strategy.
Rahul has conducted over 10,000 hours of training. With over 21 years of hands-on industry experience, he has individually executed several hundred Lean Six Sigma projects in several industries and clients across the globe.
Rahul is also a recipient of the most coveted World's Top 200 Outstanding Leaders in Education Award, 2022 from Education 2.0.