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Certified 8D Problem Solving Specialist (Accredited)

Name: Certified 8D Problem Solving Specialist (Accredited)
Rating: 4.6 (163 reviews)

Master 8D Problem Solving Tools | Eliminate Root Causes Using the Proven 8D Problem Solving framework | PDU, CPD Enabled

Highest Rated

Created byAdvanced Innovation Group Pro Excellence (AIGPE)

Last updated 6/2026

English

What you'll learn

Understand and apply the 8 Disciplines (8D) Problem Solving methodology to resolve recurring service-related failures and prevent their recurrence
Learn how to form effective cross-functional teams (D1) to tackle complex service issues collaboratively
Gain the ability to accurately define problems (D2) using structured tools like the 5W2H framework and data-driven insights
Develop skills to implement interim containment actions (D3) that minimize customer impact while long-term fixes are developed
Master techniques to identify and verify root causes (D4) using tools like the 5 Whys and Fishbone Diagram
Learn to develop targeted corrective actions (D5) that eliminate the root cause and implement solutions effectively (D6) in real-world service environments
Understand how to prevent problem recurrence (D7) by updating SOPs, training teams, and embedding long-term monitoring systems
Discover how to document lessons learned and recognize team efforts (D8) to build a culture of continuous improvement
Apply the 8D methodology to real-world case studies in service industries like healthcare, hospitality, finance, retail, and more
Earn an internationally accredited 8D Specialist Certification and receive 1.5 pre-approved PDUs, CPDs, CEUs, and PDCs to enhance your professional profile

Course content

9 sections • 51 lectures • 2h 59m total length

Prologue5:59
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Course Introduction
Lecture: Prologue
Discover how structured 8D problem-solving helped a global tech giant recover from crisis. This prologue sets the stage for mastering root cause analysis, containment, corrective actions, and team-based brainstorming—with real-world lessons in discipline, leadership, and continuous improvement. Expect powerful brainstorming, focused brainstorming, and action-driven results.
Course Introduction11:38
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Course Introduction
Lecture: Course Introduction
Welcome to your structured journey into 8D problem-solving. Get ready to uncover root causes, eliminate failures, and lead breakthrough results using cross-functional teamwork, data, and relentless brainstorming. This course fuels clarity, control, and confidence—through focused brainstorming, strategic brainstorming, and tools trusted by global service leaders. Let’s begin.
EXAM AND CERTIFICATION PROCESS2:30
Download Center0:27
Special Message from Rahul0:48
How to download Udemy's Certificate of Completion?1:32

8D Problem Solving: Section Introduction - Foundations of 8D in Service Org0:22
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Foundations of 8D in Service Organizations
Lecture: Section Introduction
In this lecture you will get introduced to all the topics that you will learn in the complete section.
8D Problem Solving: Overview of the 8D Methodology5:27
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Foundations of 8D in Service Organizations
Lecture: Overview of the 8D Methodology
Struggling with service failures? Discover how 8D Problem Solving transforms chaos into clarity. Learn to fix root causes, not symptoms. This lecture introduces real-world examples from hotels, hospitals, and call centers to illustrate the power of 8D Problem Solving—a must-have approach for sustainable service excellence through 8D Problem Solving.
8D Problem Solving: Origins3:31
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Foundations of 8D in Service Organizations
Lecture: Origins of 8D Problem Solving
Discover the story behind 8D Problem Solving—born from crisis, refined by Ford, and now essential for service excellence. From World War II to modern customer service, this lecture explores how 8D Problem Solving became a trusted framework to eliminate issues at the root. Uncover the origins of 8D Problem Solving today.
8D Problem Solving: Live Interview with an Expert - Part 15:24
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Root Cause Analysis (D4)
Lecture: Live Interview with an Expert - Part 1
In this expert-led session, common myths about 8D Problem Solving get dismantled. Learn why 8D Problem Solving isn’t just for manufacturing, isn’t just paperwork, and isn’t too slow for modern teams. Across industries, 8D Problem Solving proves to be practical, flexible, and built for solving real problems that keep coming back.
8D Problem Solving: Recap: Foundations of 8D in Service Organizations1:04
8D Problem Solving: Video Quiz - Foundations of 8D in Service Organizations6:45
Explore the foundations of 8D problem solving in service organizations, from forming cross-functional teams to defining the problem, implementing containment, and developing corrective actions.
8D Problem Solving: Section Quiz - Foundations of 8D in Service Organizations
8D Problem Solving: Section Conclusion - Foundations of 8D in Service Org0:21
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Foundations of 8D in Service Organizations
Lecture: Section Conclusion
In this lecture, we will wrap up and summarize all the learnings you had been through in this entire section.

8D: Section Introduction - Problem Identification & Containment (D1, D2, D3)0:39
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Problem Identification and Containment (D1–D3)
Lecture: Section Introduction
In this lecture you will get introduced to all the topics that you will learn in the complete section.
8D Problem Solving: Forming the Team (Discipline 1 - D1)4:54
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Problem Identification and Containment (D1–D3)
Lecture: Forming the Team (D1)
Explore how 8D Problem Solving starts with teamwork. Learn why building the right cross-functional team is key to fixing service issues. This lecture breaks down the team roles that make 8D Problem Solving work—because no service failure is solved alone. Strong teams drive successful 8D Problem Solving outcomes.
Defining the Problem (D2)5:07
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Problem Identification and Containment (D1–D3)
Lecture: Defining the Problem (D2)
Learn why defining the problem is the heart of 8D Problem Solving. A vague issue leads to wasted effort. This lecture shows how 8D Problem Solving turns confusion into clarity using real service scenarios. Master this step to make every 8D Problem Solving effort truly effective from the start.
Interim Containment Actions (D3)4:20
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Problem Identification and Containment (D1–D3)
Lecture: Interim Containment Actions (D3)
Discover why interim fixes matter in 8D Problem Solving. This lecture explains how quick, practical containment actions protect customer trust during crises. In service industries, 8D Problem Solving isn't just about root causes—it’s also about acting fast. Master this step to make your 8D Problem Solving efforts more effective.
Live Interview with an Expert - Part 25:30
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Problem Identification and Containment (D1–D3)
Lecture: Live Interview with an Expert - Part 2
Join a live session where real myths are shattered and real truths emerge about 8D Problem Solving. Hear expert insights, service industry stories, and practical takeaways that prove why 8D Problem Solving works best when every step counts—and why 8D Problem Solving is a team sport, not a solo act.
8D Problem Solving: Recap: Problem Identification and Containment (D1–D3)1:10
Video Quiz7:24
Section Conclusion0:20
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Problem Identification and Containment (D1–D3)
Lecture: Section Conclusion
In this lecture, we will wrap up and summarize all the learnings you had been through in this entire section.
Section Quiz

Section Introduction0:33
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Root Cause Analysis (D4)
Lecture: Section Introduction
In this lecture you will get introduced to all the topics that you will learn in the complete section.
Investigating Root Causes in Service Processes5:19
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Root Cause Analysis (D4)
Lecture: Investigating Root Causes in Service Processes
Dig deep with 8D Problem Solving as we move beyond quick fixes to true resolution. This lecture uncovers how 8D Problem Solving uses tools like the 5 Whys and Fishbone Diagram to identify real root causes—not just symptoms. Discover why every effective 8D Problem Solving effort depends on this step.
Verifying the Root Cause4:55
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Root Cause Analysis (D4)
Lecture: Verifying the Root Cause
Before moving forward, 8D Problem Solving demands proof. This lecture shows why verifying the root cause is essential to avoid fixing the wrong issue. Learn how 8D Problem Solving uses data, testing, and validation to confirm the real cause. Without root cause verification, 8D Problem Solving efforts can backfire.
Live Interview with an Expert - Part 35:30
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Root Cause Analysis (D4)
Lecture: Live Interview with an Expert - Part 3
This myth-busting session shows how 8D Problem Solving isn’t just for big failures—it’s for any recurring challenge. Learn how 8D Problem Solving can be proactive, flexible, and creative across industries. From small service hiccups to major quality issues, 8D Problem Solving adapts to what your team truly needs.
8D Problem Solving: Recap: Root Cause Analysis (D4)1:11
Video Quiz6:55
Section Conclusion0:16
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Root Cause Analysis (D4)
Lecture: Section Conclusion
In this lecture, we will wrap up and summarize all the learnings you had been through in this entire section.
Section Quiz

Section Introduction0:32
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Developing and Implementing Solutions (D5–D6)
Lecture: Section Introduction
In this lecture you will get introduced to all the topics that you will learn in the complete section.
Crafting Corrective Actions (D5)4:47
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Developing and Implementing Solutions (D5–D6)
Lecture: Crafting Corrective Actions (D5)
This lecture dives into D5 of 8D Problem Solving—developing corrective actions that fix root causes for good. Learn how 8D Problem Solving uses targeted, testable, and sustainable solutions to stop recurring service issues. With real examples, see how 8D Problem Solving turns insight into action that truly sticks.
Implementing the Solution (D6)5:07
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Developing and Implementing Solutions (D5–D6)
Lecture: Implementing the Solution (D6)
In this lecture, we dive into D6 of 8D Problem Solving—where solutions move from paper to practice. Learn how 8D Problem Solving ensures corrective actions are implemented, communicated, and monitored effectively. Without this step, even the best 8D Problem Solving ideas can fall flat in real-world service environments.
Live Interview with an Expert - Part 45:24
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Developing and Implementing Solutions (D5–D6)
Lecture: Live Interview with an Expert - Part 4
In Part 4 of our myth-busting series, we tackle real doubts about 8D Problem Solving—from root causes to fast-paced environments. Learn how 8D Problem Solving handles complex issues, replaces guesswork with facts, and adapts to any service setting. When done right, 8D Problem Solving brings speed and clarity together.
8D Problem Solving: Recap: Developing and Implementing Solutions (D5–D6)1:10
Video Quiz6:39
Section Conclusion0:18
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Developing and Implementing Solutions (D5–D6)
Lecture: Section Conclusion
In this lecture, we will wrap up and summarize all the learnings you had been through in this entire section.
Section Quiz

Section Introduction0:31
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Preventing Recurrence and Closure (D7–D8)
Lecture: Section Introduction
In this lecture you will get introduced to all the topics that you will learn in the complete section.
Preventing Future Issues (D7)3:27
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Preventing Recurrence and Closure (D7–D8)
Lecture: Preventing Future Issues (D7)
This lecture dives into D7 of 8D Problem Solving—preventing recurrence. Learn how 8D Problem Solving ensures fixes stick by updating SOPs, reinforcing through training, and setting long-term monitoring. Without D7, even strong solutions can fail. 8D Problem Solving isn't complete until the problem is gone—and stays gone.
Recognizing the Team and Lessons Learned (D8)7:10
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Preventing Recurrence and Closure (D7–D8)
Lecture: Recognizing the Team and Lessons Learned (D8)
This lecture wraps up the journey with D8 of 8D Problem Solving—recognizing success and capturing lessons learned. Discover how 8D Problem Solving builds stronger teams, creates shared knowledge, and prevents future failures. When done right, 8D Problem Solving doesn’t just solve problems—it transforms how organizations grow and improve.
Live Interview with an Expert - Part 55:29
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Preventing Recurrence and Closure (D7–D8)
Lecture: Live Interview with an Expert - Part 5
In this final myth-busting session, we break down what 8D Problem Solving is—and what it isn’t. Learn how 8D Problem Solving goes beyond quick fixes to build real learning, shared ownership, and long-term improvement. Because true 8D Problem Solving doesn’t just solve problems—it transforms how teams grow and succeed.
8D Problem Solving: Recap: Preventing Recurrence and Closure (D7–D8)0:54
Video Quiz6:18
Section Conclusion0:21
CERTIFIED 8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

8D PROBLEM SOLVING SPECIALIST
Section: Preventing Recurrence and Closure (D7–D8)
Lecture: Section Conclusion
In this lecture, we will wrap up and summarize all the learnings you had been through in this entire section.
Section Quiz

Section Introduction0:30
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Mastering 8D for Real-World Impact
Lecture: Section Introduction
In this lecture you will get introduced to all the topics that you will learn in the complete section.
8D Problem Solving in Action in the Service Industry8:44
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Mastering 8D for Real-World Impact
Lecture: 8D Problem Solving in Action in the Service Industry
This lecture brings 8D Problem Solving to life through a real case from the finance world. See how a top investment firm used 8D Problem Solving to fix recurring trade delays, protect clients, and build long-term trust. Discover why 8D Problem Solving works across all service industries—not just manufacturing.
Challenges in implementing 8D Problem Solving Methodology5:12
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Mastering 8D for Real-World Impact
Lecture: Challenges in implementing 8D Problem Solving Methodology
This lecture uncovers the real-world challenges of using 8D Problem Solving in service industries. Learn why many teams struggle with 8D Problem Solving, and how to overcome resistance, silos, poor root cause analysis, and weak follow-through. When done right, 8D Problem Solving drives lasting change—not just temporary fixes.
Live Interview with an Expert - Part 65:22
CERTIFIED 8D8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

OBLEM SOLVING SPECIALIST
Section: Mastering 8D for Real-World Impact
Lecture: Live Interview with an Expert - Part 6
In this final session, we bust the last myths around 8D Problem Solving—from internal use to solution validation and team engagement. Learn why 8D Problem Solving isn’t just for customers or tools—it’s for people who want lasting change. True 8D Problem Solving succeeds when teams lead the way.
8D Problem Solving: Recap: Mastering 8D for Real-World Impact1:22
Video Quiz5:51
Section Conclusion0:15
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Mastering 8D for Real-World Impact
Lecture: Section Conclusion
In this lecture, we will wrap up and summarize all the learnings you had been through in this entire section.
Section Quiz

Course Conclusion2:50
8D Problem Solving | 8D Methodology | 8D Report | 8 Disciplines of Problem Solving | 8D Root Cause Analysis | D1: Form a Team | D2: Describe the Problem | D3: Implement Containment Actions | D4: Identify Root Cause | D5: Develop Permanent Corrective Actions (PCA) | D6: Implement and Validate Corrective Actions | D7: Prevent Recurrence | D8: Recognize the Team

CERTIFIED 8D PROBLEM SOLVING SPECIALIST
Section: Conclusion
Lecture: Course Conclusion
Congratulations on completing the 8D Problem Solving course! You’ve gained the mindset and tools to lead real change. From service breakdowns to root cause elimination, 8D Problem Solving helps you fix issues for good. Keep applying 8D Problem Solving to drive continuous improvement wherever you go. Your journey starts now.
Practice Test 1
Practice Test 2

Requirements

There are no prior problem-solving or Six Sigma certifications required—this course is beginner-friendly
A basic understanding of service operations (such as customer service, hospitality, healthcare, etc.) is helpful but not mandatory
Learners should have access to a computer or mobile device with internet connectivity to watch video lectures and complete activities
A curious mindset and a desire to solve problems in a structured, effective way will help you make the most of this course
Optional: Familiarity with basic workplace challenges or recurring issues can help you relate more deeply to real-world case studies presented in the course

Description

CERTIFIED 8D PROBLEM SOLVING SPECIALIST (ACCREDITED)

Most teams fix symptoms, not causes. And that's why the same problems keep coming back.

Are you ready to lead structured, high-impact investigations that eliminate costly issues at the root? If yes, you’re in the right place.

The Certified 8D Problem Solving Specialist course is your go-to training to master the globally recognized 8D methodology—used by elite organizations like Ford, Boeing, and NASA. Built specifically for service industry professionals, this course gives you a repeatable, results-driven approach to tackle complex problems, lead cross-functional teams, and deliver permanent solutions.

This is not just another problem-solving course. This is an accredited, real-world 8D masterclass—taught by globally renowned instructor Rahul Iyer—that gives you the clarity, structure, and tools needed to drive quality, reduce costs, and elevate customer satisfaction.

Whether you're fixing service breakdowns, customer complaints, or compliance issues—8D Problem Solving is your roadmap to eliminate chaos and drive lasting operational improvement.

What will you achieve by completing the 8D Problem Solving Specialist Certification Course?

Become a Certified 8D Problem Solving Specialist, accredited by AIGPE™
Master the globally adopted 8 Disciplines (8D) methodology used by Fortune 500s
Learn how to lead structured root cause investigations and prevent repeat issues
Build expertise in tools like 5 Whys, Fishbone Diagram, and 5W2H
Apply 8D to real-world service industry failures—from healthcare to hospitality
Learn how to respond to customer complaints, workflow breakdowns, or delivery failures with confidence
Build a professional credential that proves your ability to solve problems systematically
Earn 3 pre-approved PDUs, PDCs, CPDs, and CEUs to boost your global professional standing
Get access to 2.5+ hours of practical video content and 30+ downloadable tools and resources

Who is this course for?

This course is designed for service industry professionals who face recurring problems and want to lead structured, data-driven problem-solving projects. If you work in:

Customer Support or Call Centers
Hospitality, Travel, or Event Management
Healthcare, Education, or Nonprofits
Retail, Logistics, or Supply Chain
HR, Learning & Development, or Compliance
IT Services or Financial Operations

…then this course is for you.

Whether you're a manager, supervisor, team lead, project owner, or quality professional—these 8D skills will help you solve service failures at the root and make a lasting impact.

This course is not for individuals outside the service industry or those seeking advanced Six Sigma or engineering-specific courses.

Why is this one of the top-rated courses in structured problem solving?

Recurring failures cost time, money, and trust. Yet most professionals still rely on instinct or trial and error to solve them.

This course changes that.

It’s built on industry-proven techniques, practical examples, and actionable steps. You won’t just understand problem-solving—you’ll do it. With clarity. With confidence. With consistency.

No vague theory. No fluff. Just tools that work.

The Course Structure: Simple, Action-Packed, and Real-World Ready

The course is divided into 6 powerful sections:

Course Introduction: An inspiring prologue plus instructor welcome
Foundations of 8D in Service Organizations: What it is, where it came from, why it works
(Covers the background of 8D and its relevance in service industries)
Problem Identification and Containment (D1–D3):
- D1: Establish the Team – Build the right cross-functional team
- D2: Define the Problem – Analyze issues using 5W2H and data
- D3: Implement Containment Actions – Apply quick fixes to prevent further damage
Root Cause Analysis (D4):
- D4: Identify and Verify Root Causes – Dig deep using the 5 Whys and Fishbone Diagram
Developing and Implementing Solutions (D5–D6):
- D5: Develop Permanent Corrective Actions – Create long-term, effective solutions
- D6: Implement and Validate the Solution – Ensure your fix works in the real world
Mastering 8D for Real-World Impact (D7–D8):
- D7: Prevent Recurrence – Update SOPs and monitor long-term success
- D8: Recognize the Team and Document Lessons Learned – Celebrate wins and build a culture of improvement

Each section includes:

Clear learning objectives
Short, engaging video lectures
Real-world service industry examples
Interactive quizzes and practical case studies
Articles, downloadable templates, and recap lectures

This course includes:

2.5hours of HD on-demand video
30+ downloadable files and case-based tools
8 structured sections, each with engaging content
7 Section Quizzes + 2 Practice Test
2.5 Preapproved PDUs, PDCs, CPDs, and CEUs
Ability to earn your accredited 8D Problem Solving Specialist Certification

Why is 8D Problem Solving a must-have tool in your business toolkit?

Because it’s how world-class service organizations actually fix things.

It creates structure where there’s chaos
It helps teams stop blaming and start solving
It ensures failures don’t just disappear temporarily—they stay gone

From hospitals to airlines, financial firms to restaurants—structured problem solving is the competitive edge that keeps operations running smoothly and customers coming back.

In a world where customer experience is everything, guessing is not an option. 8D gives you the structured discipline to lead change that sticks.

Ready to become the structured problem solver your organization can’t live without?

The Certified 8D Problem Solving Specialist Course gives you all the frameworks, techniques, and leadership tools to:

Solve problems once and for all
Prevent failures from returning
Lead with clarity, not confusion
Deliver measurable impact that earns you recognition

Enroll now and start your journey to becoming a Certified 8D Specialist—because every failure is just a well-structured solution waiting to be found.

Who this course is for:

This course is designed for service industry professionals who face recurring operational issues and want to solve them permanently using a structured approach
Ideal for those working in customer service, call centers, hospitality, healthcare, education, retail, finance, logistics, or IT services
Perfect for managers, team leads, supervisors, quality professionals, L&D specialists, project owners, and operations staff who want to lead high-impact investigations
Suitable for professionals with no prior experience in Six Sigma or structured problem-solving—this course builds from the ground up
Also valuable for entrepreneurs, small business owners, and internal facilitators looking to improve customer satisfaction and team performance through root cause analysis

Certified 8D Problem Solving Specialist (Accredited)

What you'll learn

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Course content

Course Introduction6 lectures • 23min

Foundations of 8D in Service Organizations7 lectures • 23min

Problem Identification and Containment (D1–D3)8 lectures • 29min

Root Cause Analysis (D4)7 lectures • 25min

Developing and Implementing Solutions (D5–D6)7 lectures • 24min

Preventing Recurrence and Closure (D7–D8)7 lectures • 24min

Mastering 8D for Real-World Impact7 lectures • 27min

Conclusion1 lecture • 3min

AIGPE's 8D Problem Solving Specialist Certification Exam1 lecture • 1min

Requirements

Description

Who this course is for: