According to the American Express Customer Service Barometer, more than half of Americans halted a planned purchase or transaction because of bad customer service and 33% of Americans say they’ll consider switching companies after just a single instance of poor service. The report also uncovered that U.S. companies lose more than $62 billion annually due to poor customer service. Those alarming Customer Service Statistics are the reason why you must have a Customer Success Management plan that equips Customer Service Representatives with a proactive GET RESULTS approach to Customer Care.
What is Customer Success? Customer Success Management Definition
Customer Success Management is a values-based approach to Customer Service. At Get Results Coach Academy, Customer Success Management involves understanding the Customer Journey from start to finish. It includes identifying the Customer Experience and having knowledge of the psychological blockers that prevent the Customer from feeling supported. Customer Success Management goes beyond Customer Support and fuels Customer Care from the core; it begins with the Customer Success Team. As Bain and Company reported, Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%.
Manage Customer Success Remotely or In-Office to Get Results with Customer Success Management Coaching
You need a Customer Success Management plan that is mapped out for you so that you can empower your diverse Customer Success Team to work with diverse Customers. You need the technology and mindset know-how to coach a hybrid remote/in-office team to unlock their people skills and embrace the Customer-Centric Journey as their own. You need to understand the top 10 unconscious bias that fuel misunderstanding between Customer Service Representative and Customers and know the skill-builders to manage these relationships. You need a proven Customer Success Management Group Coaching Program with the exact questions and interactive online resources to GET BETTER RESULTS in the new normal.
Excel as a Customer Success Management Professional/Team Lead Using Proven Get Results Coaching Model
As Curriculum Developer and Lead Instructor for Get Results Coach Academy, I designed Customer Success Management Certification Management Coaching Training to give you everything you need to confidently manage your Customer Service Team toward innovative Customer Success starting today.
Whether you lead a remote team, an in-office team or a combination of both, you are guided step-by-step with the exact structure through mastery of the Customer Success Management Coaching Program for getting results in the new normal.
Build your confidence, even if you have never organized a virtual workspace or ran a virtual meeting, through Level 1 behind-the-scenes video training, hands-on practicums and my step-by-step guidance for delivering the Customer Success Management program.
Reduce stress and maximize your impact using my done-for-you action focused Customer Success Management Get Results Coaching Model to engage a remote team, in-office team or a combination of both.
Improve retention by advancing your people skills with 10 unconscious bias re-enactments that take the guesswork out of understanding your customers and teams’ underlying challenges.
Increase your aptitude in using the latest technology for delivering engaging virtual collaborative meetings and managing virtual workspaces.
Accelerate your Customer Success Management Coaching Career or Business/Practice with free but optional Level 2 coaching practicums and Customer Success Management Coach Directory Listing.
Customer Service Statistics Show that Proactive Customer Success Management Saves Money
According to a Harvard Business Review, it is anywhere from 5 to 25 times more expensive to acquire a new customer than it is to keep a current one leaving the author to conclude that businesses who prioritize acquisition over retention are missing out in a big way.
It is great to read statistics about Customer Service but what is clearly missing from this data are the details of the human experience. What are Customers experiencing in their own life? Why do some Customers over-react to a comment yet other Customers are more easy-going? How do you know this without assuming? What clues do Customers provide?
These questions paint a clear picture that a solid Customer Success Management program is needed for companies to be competitive in the New Normal. You need a solution so that you can manage a diverse Customer Care Team to work collaboratively and cooperatively with Customers toward Successful outcomes without adding any more work to your already over-scheduled day.
If Customer Success is not proactively managed competently, the exponential domino effect of unchecked dissatisfied Customers will have both short and long-term implications. Remember it takes 12 positive customer experiences to make up for one negative experience. Now more than ever, you need a targeted program that mitigates any further negative impact. You need a Customer Success Management Program that Gets New Results.
Customer Success Management Get Results Management Coaching Certification Content Overview
With 13 hours of video tutorials, 182+ downloadable ready-to-use resources, hands-on practice assignments, interactive learning and Q & A, this continually updated 2-Level Customer Success Management Coaching Certification Course keeps you relevant and indispensable as a Leader. Let's break it down for you:
Onboard new hires and develop a diverse Customer Success Team to collaboratively Get Results. Coaching is the new approach for training, managing and leading in the New Normal. I developed my GET RESULTS Management Coaching Program to provide you with the professionalism yet agility that is required in today’s fast-paced ever-changing workplace. In each section of the course, you receive specific Customer Success Management insight for managing in the new workplace normal.
Stop Customer complaints before they start by understanding people. Through case-study re-enactments, you look closely at the complexity of the human psyche impacted by unconscious bias that is sometimes responsible for dissatisfaction and how this ultimately impacts the Customer Experience if left unchecked. You assess your own bias and with what you discover, adjust as needed before coaching your team.
When your Customer Success Team feels supported at work, whether remote or in-office, they are more supportive with Customers. You learn how to set up a Slack Workspace for delivering the Customer Success Management GET RESULTS Program. Even if you have used Slack before, you will learn how to develop an engaged virtual workplace that supports well-being.
You are given step-by-step instruction designed to improve your proficiency using the latest technology to deliver the remote meetings as well as the how-to insight for delivering the professional program.
Even if there is no money for Customer Success Management initiatives, most of the strategically selected interactive online resources are free to use. The research, coaching questions and the usable PDF documents have been developed for your use saving you time and money.
2 LEVELS OF CERTIFICATION: Students and Graduates of Get Results Coach Academy on Udemy benefit from the G.R.C.A 2 Levels of Certification at no extra cost. Here are the details of the 2 Levels + the benefits of joining:
✅LEVEL 1 CERTIFICATION
Included with your one-time low-cost enrollment fee on Udemy is life-time access to the course content and features on Udemy; including a verifiable Udemy generated certificate of completion.
GET RESULTS COACH ACADEMY COVERS THE $995 U.S.D. RIGHT OF USE FEE: When you join this course on Udemy and stay enrolled (no refund), you have permission to use my Proprietary Accredited Management Coaching Session Guides with your work team or to coach clients.
PLEASE NOTE: A “right-of-use fee” is not a licensing fee. I own the copyright to the accredited session guides including the processes and material which means that you do not have permission to re-sell it or develop training, workshops, speaking or books based on my proprietary program.
1) Watch 100% of the coursework lectures as fast or as slow as you want.
2) Download all of the accredited resources including the session guides.
3) Download your Udemy generated certificate of completion when you have completed 100% of the coursework.
✅LEVEL 2 CERTIFICATION
In addition to the cost-saving benefits and features of Level One, when you remain enrolled in the program past 35 days, you have access to LEVEL 2 benefits; a total of $1791 U.S.D in fees that we cover when you join this one course on Udemy and graduate Level 2.
GET RESULTS COACH ACADEMY COVERS THE $995 U.S.D. RIGHT OF USE FEE: When you join this course on Udemy and stay enrolled (no refund), you have permission to use my Proprietary Accredited Management Coaching Session Guides to coach work teams or clients.
GET RESULTS COACH ACADEMY COVERS THE $199 U.S.D. ACCREDITATION FEE: Level 2 requires that you complete a mandatory Management Coaching Practicum which assesses your competency using my accredited proprietary session guides with real work teams or clients. This is referred to as hands-on coaching fieldwork. This is step-by-step easy to complete but submission is mandatory for Level 2 Graduation. This is what differentiates this program and the Get Results Coach Academy Management Coaching Graduates above the rest. While a quickie diploma or certification from having just simply watched videos is appealing and what some coaching courses on Udemy use as a marketing tool to get you to buy, this is not the solution to long-term success. If that is your goal and expectation, this professional coaching program is not for you.
GET RESULTS COACH ACADEMY COVERS THE $99 U.S.D. CERTIFICATION FEE: This is a one-time fee to create one individualized certificate of completion from Get Results Coach Academy that displays your certification designation verifying your completion of accreditation.
GET RESULTS COACH ACADEMY COVERS THE $199 U.S.D. COACH DIRECTORY LISTING FEE: This is a one-time listing one-time fee to add your first and last name to this niche specific management coaching directory on Get Results Coach Academy.
GET RESULTS COACH ACADEMY COVERS THE $299 U.S.D ASSOCIATION FEE: This is a one-time membership fee to keep your certification current and valid.
✅GET RESULTS COACH ACADEMY COVERS $1791 U.S.D IN FEES WHEN YOU JOIN ON UDEMY AND GRADUATE LEVEL 2
Now you might be thinking “this sounds too good to be true; what’s the catch?” or you might be saying “Management Coaching Training like this should cost 5 thousand or more; why would such a valuable program be available on Udemy for such a low price?” There is no catch just a vision, a purpose and a mission to empower more hybrid work teams to excel in the new normal.
Excel as a Leader in the New Normal with Customer Success Management Coaching that Gets Results
Let me show you how to manage customer success to succeed in the new normal! If you have never met me before my name is Louise Anne Maurice. The thousands and thousands of people I have either coached, trained, consulted or taught over the past 30+ years have benefited from my Empowered Coaching Approach™.
I teamed up with the Udemy E-Learning Platform to make my proprietary Customer Success Management Coaching Certification Training Course easily accessible to a global audience at an affordable price. This comprehensive and streamlined curriculum shortens the learning curve for you to become a Professional World-Class Customer Success Management Coach.
I invite you to join with me as well as the other students starting today! Simply click on the “Buy now” button to enroll in this course or click on the “Add to cart” button to enroll in all 10 courses of the Master Management Coaching Certification Training Program.
I will see you in the first lecture.
Your Coach Louise Anne Maurice
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