Six Sigma Black Belt: Become a QFD Specialist
4.4 (151 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
2,427 students enrolled

Six Sigma Black Belt: Become a QFD Specialist

Quality Function Deployment (QFD) | Systematically Convert Customer Needs to Process Requirements in 7 Easy Steps
4.4 (151 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
2,427 students enrolled
Last updated 7/2020
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Current price: $139.99 Original price: $199.99 Discount: 30% off
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This course includes
  • 38 mins on-demand video
  • 1 article
  • 2 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Master the Ability to Understand Your Customer Requirements and Systematically Translate them to Process Technical Requirements OR Engineering Characteristics required for Your Business Process
  • Discover the Needs & Requirements of Your Customers and Plan Your Organization's Response to these fulfill these Needs & Requirements
  • Specialize Your Skills to Create Operational Definitions of Customer Requirements
  • Become Proficient in the Planning Process of New or Redesigned Products or Services
Requirements
  • No prior knowledge required
  • Before using this tool, the QFD practitioner must seek an understanding of what his customer needs are
  • Since QFD a hands-on tool, it is executed using props such as papers, pencils, whiteboards, etc. Hence, there is no need for any student to have an understanding of any particular software.
Description

If a Customer is buying an Air-Conditioner, will he inform the Manufacturer that the Air-Conditioner should give a cooling of 16 to 22 degree Celsius? If he is buying a Car, will he ever inform the Manufacturer that he needs a car that has a mileage of 42 km per liter?

As you can see, the Customer Requirements are always hazy. Although the Customer may think he Knows What he Wants, he Doesn’t have the Technical or Engineering Specifications of Communicating exactly What he Wants. This conversion of Customer Requirements into Technical or Engineering Specifications is the job of this tool: The Quality Function Deployment (popularly known as QFD). QFD is a unique tool and has a structured approach to identify these requirements. Due to its complexity, this tool is generally only used in Six Sigma Black Belt Projects. Although, I have seen a few Green Belts use this tool in their Six Sigma projects too. There is also enough scope of using this tool as a standalone technique without being dependent on a Six Sigma project.

There is limited material available on the internet that can explain the tool in a simple, easy to understand and an engaging way. By virtue of this course, we have simplified the usage of this tool into 7 Easy Steps. Irrespective of whether you want to deploy QFD in a Lean or a Six Sigma Green Belt / Black Belt project OR if you want to use it as a standalone tool, this course will help you to effectively construct the Quality Function Deployment (QFD) in 7 Easy Steps.

If You want to THRIVE in Today's Competitive Environment, You must Understand Your Customers Requirements. Your Journey doesn’t Stop Here. You are required to Translate these Customer Requirements into Technical or Engineering Specifications that Your Business Process will Easily Understand.

In this course, you will learn:

  • What is Quality Function Deployment (QFD)?

  • What is the History of Quality Function Deployment (QFD)?

  • How did QFD Gain Prominence?

  • What are the 7 Easy Steps to Construct QFD?

  • An Example of Constructing Quality Function Deployment (QFD)

  • What are the Key Points to Remember to facilitate QFD Discussions?

The Course is designed to teach you how to construct the Quality Function Deployment in 7 Easy Steps. It also provides an example that clearly articulates the 7 Steps needed to construct QFD. The course aims to provide you an immersive training experience that not only teaches you the theoretical concepts but also helps you learn to apply them in real-world scenarios. 

What are you waiting for? Enroll today, Become a QFD Specialist and Systematically Translate Your Customer Requirements to Engineering / Technical requirements.

Who this course is for:
  • Six Sigma Green Belts & Black Belts
  • Lean Specialists
  • Process Improvement Experts
  • Individuals who Deal with Client/Customers
  • Individuals involved in Designing Products or Services for their Customers
  • Employees of Manufacturing or Service Organizations
  • Middle and Senior Managers who are Required to Coordinate within Various Departments from Product/Service Conceptualization, Designing, Production, Marketing and Sales
Course content
Expand all 26 lectures 37:49
+ Introduction to Quality Function Deployment (QFD)
5 lectures 06:36

Quality Function Deployment (QFD) Introduction Part 01: 

  • This lecture provides you a quick overview of Quality Function Deployment (QFD). 
  • It also shares the various names of this tool.
Preview 01:10

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Important! Instructions
00:57

Quality Function Deployment (QFD) Introduction Part 02: 

  • Understand the usage of Quality Function Deployment (QFD) tool with an example. 
  • Learn how customers are unable to provide technical or engineering characteristics.
QFD Introduction_Part 02
02:14

Quality Function Deployment (QFD) Introduction Part 03: 

  • Based on the insights provided in the earlier videos, seek a detailed understanding of the benefits of QFD tool.
QFD Introduction_Part 03
01:24
A Special Message from Ross
00:51
Introduction Quiz
2 questions
+ History of QFD
3 lectures 04:29

The History of Quality Function Deployment (QFD) Part 01: 

  • Understand how Quality Function Deployment came into existence. 
  • Also learn who invented QFD.
Preview 01:42

The History of Quality Function Deployment (QFD) Part 02: 

  • Understand how Quality Function Deployment gets its terrible name?
History of QFD_Part 02
00:57

The History of Quality Function Deployment (QFD) Part 03: 

  • Recognize the reasons of QFD’s early popularity
  • Get an overview of the areas where QFD is being applied
History of QFD_Part 03
01:50
History of QFD
2 questions
+ How QFD gained Prominence?
2 lectures 03:23

How did Quality Function Deployment Gain Prominence? Part 01: 

  • Illustration of marketing, engineering, manufacturing and other departments were embedded in the same individual before the industrial revolution.
Preview 00:53

How did Quality Function Deployment gain prominence? Part 02: 

  • Understand why organizations should use Quality Function Deployment? 
  • Learn some facts of those automotive organizations that have implemented QFD in the 1980’s.
Preview 02:30
Quiz on How did QFD Gain Prominence
2 questions
+ 7 Easy Steps to Construct QFD
5 lectures 07:00

The four houses of Quality: 

  • QFD is usually deployed over four phases. 
  • Each phase is called a House of Quality as the structure that you build in the process resembles a house. 
  • Seek an overview of each of the four houses of Quality.
Preview 01:37

7 Steps to construct each House of Quality Part 01: 

  • Learn steps 01 and 02 to construct each House of Quality in this video.
7 Easy Steps to Construct the House of Quality_Part 01
01:25

7 Steps to construct each House of Quality Part 02: 

  • Learn steps 03, 04 and 05 to construct each House of Quality in this video.
7 Easy Steps to Construct the House of Quality_Part 02
01:17

7 Steps to construct each House of Quality Part 03: 

  • Learn steps 06 and 07 to construct each House of Quality in this video.
7 Easy Steps to Construct the House of Quality_Part 03
01:04

7 Steps to construct each House of Quality Part 04: 

  • Seek an overview of how the remaining 3 houses of QFD are constructed using the prescribed steps.
7 Easy Steps to Construct the House of Quality_Part 04
01:37
7 Easy Steps to Construct Quality Function Deployment (QFD)
5 questions
+ Example of Constructing a QFD
8 lectures 11:04

Example of Quality Function Deployment (QFD) Part 01: 

  • Illustration of Step 01 to construct a House of Quality.
Example of QFD_Part 01
01:46

Example of Quality Function Deployment (QFD) Part 02: 

  • Illustration of Step 02 to construct a House of Quality.
Example of QFD_Part 02
01:08

Example of Quality Function Deployment (QFD) Part 03: 

  • Illustration of Step 02 (continued…) to construct a House of Quality.
Example of QFD_Part 03
01:06

Example of Quality Function Deployment (QFD) Part 04: 

  • Illustration of Step 03 to construct a House of Quality.
Example of QFD_Part 04
01:27

Example of Quality Function Deployment (QFD) Part 05:

  • Illustration of Step 04 to construct a House of Quality.
Example of QFD_Part 05
00:56

Example of Quality Function Deployment (QFD) Part 06: 

  • Illustration of Step 05 to construct a House of Quality.
Example of QFD_Part 06
01:35

Example of Quality Function Deployment (QFD) Part 07: 

  • Illustration of Step 06 to construct a House of Quality.
Example of QFD_Part 07
01:32

Example of Quality Function Deployment (QFD) Part 08: 

  • Illustration of Step 07 to construct a House of Quality
  • Overview of how the remaining houses of Quality are built
Example of QFD_Part 08
01:34
+ Key Points to Facilitate QFD Discussions
2 lectures 05:01

Key points to facilitate QFD discussions Part 01: 

  • List of recommendations to effectively facilitate QFD discussions are reviewed in this video.
Preview 02:33

Key points to facilitate QFD discussions Part 02: 

  • Discussion on the list of recommendations to effectively facilitate QFD discussions is continued in this video.
Key Points to Facilitate QFD Discussions_Part 02
02:28
Final Quiz
5 questions
+ BONUS LECTURE
1 lecture 00:15

Get any AIGPE Course at deep discounts throughout the month. The attached PDF copy is updated monthly with new Discount Codes.

BONUS LECTURE: Get any AIGPE course at deep discounts
00:15