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Six Sigma Black Belt: Certified QFD Specialist (Accredited)
Highest Rated
Rating: 4.7 out of 5(1,524 ratings)
6,412 students

Six Sigma Black Belt: Certified QFD Specialist (Accredited)

Use QFD to Convert Customer Needs to Requirements | Achieve QFD Specialist Certification | Earn PDUs | CPDs | CEUs
Last updated 6/2026
English

What you'll learn

  • Master the Ability to Understand Your Customer Requirements
  • Systematically Translate Requirements to Process Technical Requirements OR Engineering Characteristics required for Your Business Process
  • Discover the Needs & Requirements of Your Customers and Plan Your Organization's Response to these fulfill these Needs & Requirements
  • Specialize Your Skills to Create Operational Definitions of Customer Requirements
  • Become Proficient in the Planning Process of New or Redesigned Products or Services

Course content

8 sections29 lectures1h 1m total length
  • QFD Introduction_Part 011:10

    Quality Function Deployment (QFD) Introduction Part 01: 

    • This lecture provides you a quick overview of Quality Function Deployment (QFD). 

    • It also shares the various names of this tool.

    Earn PMI PDU (PDUs)

  • EXAM AND CERTIFICATION PROCESS2:26
  • Important! Instructions0:57

    For the Student Facebook Group Join Here

    https://www.facebook.com/groups/aigpetraining/

  • Welcome to the AIGPE® Learning Ecosystem4:34
  • QFD Introduction_Part 022:14

    Quality Function Deployment (QFD) Introduction Part 02 (Earn PMI PDU (PDUs)): 

    • Understand the usage of Quality Function Deployment (QFD) tool with an example. 

    • Learn how customers are unable to provide technical or engineering characteristics.

  • QFD Introduction_Part 031:24

    Quality Function Deployment (QFD) Introduction Part 03 (Earn PMI PDU (PDUs)): 

    • Based on the insights provided in the earlier videos, seek a detailed understanding of the benefits of QFD tool.   

  • A Special Message from Ross0:51
  • Introduction Quiz

Requirements

  • No prior knowledge required
  • Before using this tool, the QFD practitioner must seek an understanding of what his customer needs are
  • Since QFD a hands-on tool, it is executed using props such as papers, pencils, whiteboards, etc. Hence, there is no need for any student to have an understanding of any particular software.

Description

CERTIFIED QUALITY FUNCTION DEPLOYMENT (QFD) SPECIALIST (ACCREDITED) | Earn Accredited Quality Function Deployment (QFD) Specialist Certification | 1 official PDU | CPD | CEU

NOTE: Students who complete this Quality Function Deployment (QFD) Specialist Certification course are offered the opportunity to apply for an optional Quality Function Deployment (QFD) Specialist Certification Exam, free of charge. Passing this certification exam enables you to earn the officially accredited Quality Function Deployment (QFD) Specialist Certification. This external exam, which is both optional and free (for the first two attempts), takes place off the Udemy platform. It requires registration (name, email, and your Udemy certificate) and is administered by AIGPE™ (Advanced Innovation Group Pro Excellence), a global Lean Six Sigma Credentialing Organization serving professionals in 193+ countries across various industries.

INDUSTRY RECOGNIZED ACCREDITED QUALITY FUNCTION DEPLOYMENT (QFD) SPECIALIST CERTIFICATION:

  1. Authorized Training Partner - PMI®: AIGPE™ is the Official Authorized Training Partner (ATP) of the globally recognized Project Management Institute (PMI®) (Provider No. 5573). The PMI® Authorized Training Partner seal is a registered mark of the Project Management Institute, Inc.

  2. CPD Accredited Training & Certification: This Quality Function Deployment (QFD) Training Program and the Quality Function Deployment (QFD) Specialist Certification you receive is accredited by the globally renowned CPD Certification Service (Provider No: 14627, Certificate No: AO29014-10).

  3. Recognized as a "Provider of Choice" by SHRM: AIGPE™ is also recognized as a "Provider of Choice" (Recertification Partner) of the world's largest society for Human Resources called the Society for Human Resource Management (SHRM).

  4. Earn PDUs/PDCs/CPDs/CEUs: Due to the above accreditations and associations, after completing this course and passing the certification exam, you receive a globally recognized certification in which 1.0 official PDUs/PDCs/CPDs/CEUs are granted (at no extra cost).

If a Customer is buying an Air-Conditioner, will he inform the Manufacturer that the Air-Conditioner should give a cooling of 16 to 22 degree Celsius? If he is buying a Car, will he ever inform the Manufacturer that he needs a car that has a mileage of 42 km per liter?

As you can see, the Customer Requirements are always hazy. Although the Customer may think he Knows What he Wants, he Doesn’t have the Technical or Engineering Specifications of Communicating exactly What he Wants. This conversion of Customer Requirements into Technical or Engineering Specifications is the job of this tool: The Quality Function Deployment (popularly known as QFD). QFD is a unique tool and has a structured approach to identify these requirements. Due to its complexity, this tool is generally only used in Six Sigma Black Belt Projects. Although, I have seen a few Green Belts use this tool in their Six Sigma projects too. There is also enough scope of using this tool as a standalone technique without being dependent on a Six Sigma project.

There is limited material available on the internet that can explain the tool in a simple, easy to understand and an engaging way. By virtue of this course, we have simplified the usage of this tool into 7 Easy Steps. Irrespective of whether you want to deploy QFD in a Lean or a Six Sigma Green Belt / Black Belt project OR if you want to use it as a standalone tool, this course will help you to effectively construct the Quality Function Deployment (QFD) in 7 Easy Steps.

If You want to THRIVE in Today's Competitive Environment, You must Understand Your Customers Requirements. Your Journey doesn’t Stop Here. You are required to Translate these Customer Requirements into Technical or Engineering Specifications that Your Business Process will Easily Understand.

In this course, you will learn:

  • What is Quality Function Deployment (QFD)?

  • What is the History of Quality Function Deployment (QFD)?

  • How did QFD Gain Prominence?

  • What are the 7 Easy Steps to Construct QFD?

  • An Example of Constructing Quality Function Deployment (QFD)

  • What are the Key Points to Remember to facilitate QFD Discussions?

The Course is designed to teach you how to construct the Quality Function Deployment in 7 Easy Steps. It also provides an example that clearly articulates the 7 Steps needed to construct QFD. The course aims to provide you an immersive training experience that not only teaches you the theoretical concepts but also helps you learn to apply them in real-world scenarios. 

What are you waiting for? Enroll today, Become a QFD Specialist and Systematically Translate Your Customer Requirements to Engineering / Technical requirements.

Who this course is for:

  • Six Sigma Green Belts & Black Belts
  • Lean Specialists
  • Process Improvement Experts
  • Individuals who Deal with Client/Customers
  • Individuals involved in Designing Products or Services for their Customers
  • Employees of Manufacturing or Service Organizations
  • Middle and Senior Managers who are Required to Coordinate within Various Departments from Product/Service Conceptualization, Designing, Production, Marketing and Sales