Six Sigma Green Belt: Kano Analysis Specialist (Accredited)
What you'll learn
- Master the Ability to Systematically Identify and Prioritize Your Customer Requirements
- Specialize Your Skills in Exploring Your Customer's Stated and Latent Needs
- Become Proficient in Acquiring Laser Sharp Focus on only those Requirements that are Your Customers Care about
- Acquire the Knack to Delight Your Customers and Make them Your Raving Fans for a Life-Time
Requirements
- No prior knowledge required
- Before using this tool, the practitioner of Kano Analysis must seek an understanding of what his customer needs are
- Since Kano Analysis is a hands-on tool, it is executed using props such as papers, pencils, whiteboards, etc. In some cases, participants use MS Office tools such as powerpoint. Hence, there is no need to learn sophisticated tools
Description
CERTIFIED KANO ANALYSIS SPECIALIST (ACCREDITED) | Earn Accredited Kano Analysis Specialist Certification | 1 official PDU | CPD | CEU
NOTE: Students who complete this Kano Analysis Specialist Certification course are offered the opportunity to apply for an optional Kano Analysis Specialist Certification Exam, free of charge. Passing this certification exam enables you to earn the officially accredited Kano Analysis Specialist Certification. This external exam, which is both optional and free (for the first two attempts), takes place off the Udemy platform. It requires registration (name, email, and your Udemy certificate) and is administered by AIGPE™ (Advanced Innovation Group Pro Excellence), a global Lean Six Sigma Credentialing Organization serving professionals in 193+ countries across various industries.
INDUSTRY RECOGNIZED ACCREDITED KANO ANALYSIS SPECIALIST CERTIFICATION:
Authorized Training Partner - PMI®: AIGPE™ is the Official Authorized Training Partner (ATP) of the globally recognized Project Management Institute (PMI®) (Provider No. 5573). The PMI® Authorized Training Partner seal is a registered mark of the Project Management Institute, Inc.
CPD Accredited Training & Certification: This Kano Analysis Training Program and the Kano Analysis Specialist Certification you receive is accredited by the globally renowned CPD Certification Service (Provider No: 14627, Certificate No: AO29014-09).
Recognized as a "Provider of Choice" by SHRM: AIGPE™ is also recognized as a "Provider of Choice" (Recertification Partner) of the world's largest society for Human Resources called the Society for Human Resource Management (SHRM).
Earn PDUs/PDCs/CPDs/CEUs: Due to the above accreditations and associations, after completing this course and passing the certification exam, you receive a globally recognized certification in which 1.0 official PDUs/PDCs/CPDs/CEUs are granted (at no extra cost).
With increasing competition and constantly changing customer requirements, it has become exceedingly important to learn the art and science of prioritizing the most important needs and requirements of your customers. Kano Analysis is a unique tool that has a structured approach to understand these customer requirements, translates those needs/requirements into specific categories and prioritizes them.
This tool is extensively used by Six Sigma Green Belts and Black Belts in their Lean Six Sigma projects. The Kano Analysis is most effective in the Define Phase of any Six Sigma Green Belt or a Six Sigma Black Belt project. In the Define Phase, the Green Belt or the Black Belt looks for pain areas of the business process. When Kano Analysis is used, it helps understand customer requirements and provides a laser sharp focus on only those requirements that your customer's care about. This tool can also be used as a standalone tool that is independent of a Six Sigma project.
If You want to THRIVE in Today's Competitive Environment, You must Make Your Customers Your Raving Fans. This is only possible when You Focus and Deliver exactly What Your Customer Wants. Kano Analysis is the Only Tool that helps You Identify What Your Customers Exactly Want.
In this course, you will learn:
What is Kano Analysis?
What are the different types of Customer Requirements?
How to build the Kano Analysis Grid?
How to create and administer the Kano Questionnaire?
How to use the Kano Evaluation Table?
How to Systematically Prioritize the Identified Requirements?
What are the advantages and disadvantages of using the Kano Analysis?
The Course is designed to teach you how to construct the Kano Analysis in 7 Easy Steps. It also provides a working case study that evolves at each step of your journey in this course. The course aims to provide you an immersive training experience that not only teaches you the theoretical concepts but also helps you learn to apply them in real-world scenarios.
Obtain Your PDU and CPD Credit Certificates
AIGPE takes pride in being an official Authorized Training Partner (ATP) of the prestigious Project Management Institute (PMI). Provider Number: 5573. The PMI Authorized Training Partner (ATP) Seal is a registered mark of the Project Management Institute, Inc. Completing this course enables you to earn 1 pre-approved PDU (Professional Development Units) Credits, supporting your continuous professional development in line with PMI's standards.
In addition, this course has received official accreditation from the CPD Certification Service. Provider No: 14627. Certificate No: A029014-09. This accreditation ensures that participants earn 1 pre-approved CPD/CEU (Continuing Professional Development / Continuing Educational Units) Credits upon completion of this course, further endorsing your commitment to maintaining and enhancing your professional skills.
To formally recognize your achievement, PDU or CPD/CEU Credit Certificates are available upon request. A minimal processing fee of $1.99 per certificate applies. These certificates serve as an official documentation of the accrual of the PDU or CPD/CEU credits and are endorsed by these leading organizations, Project Management Institute (PMI) and CPD Certification Service respectively. Requesting these certificates is entirely optional and is not a part of the course purchase. Further details are provided in the course content.
What are you waiting for? Enroll today, become a Kano Analysis Specialist and turn your Customers into Your Raving Fans for a life-time.
Who this course is for:
- Six Sigma White Belts, Yellow Belts, Green Belts & Black Belts
- Lean Specialists
- Process Improvement Experts
- Individuals who deal with client/customers
- Individuals involved in designing products or services for their customers
- Employees of manufacturing or service organizations
- Newbies who are looking to seek a job and begin their careers
Instructor
- 4.6 Instructor Rating
- 142,719 Reviews
- 287,171 Students
- 58 Courses
AIGPE™ is a global Lean Six Sigma Credentialing Organization for Professionals across Industries. The Six Sigma, Lean, Project Management, Minitab, and Quality Specialization Courses have a Universally Accepted Body of Knowledge that is meticulously designed, comprehensive, and delivers best-in-class content.
Our Accreditations and Associations:
AIGPE™ programs are accredited by the globally renowned CPD Certification Service. Provider Number 14627.
AIGPE™ is the official Authorized Training Partner (ATP) of the Project Management Institute (PMI®). Provider Number 5573. The PMI® Authorized Training Partner Seal is a registered mark of the Project Management Institute, Inc.
AIGPE™ is officially recognized as a “provider of choice” by the Society for Human Resource Management (SHRM). Provider Number RP6220.
Earn official and pre-approved PDUs/CPDs/CEUs and CPDs by taking our courses.
More Details:
AIGPE™ training and certification are regarded as benchmarks of Corporate Excellence. Achievement of AIGPE™ certification is the most powerful way to build your career. It provides you with international accreditation, recognition, and a competitive advantage in this fast-paced globalized world.
The 1080P Video Training empowers you to study at your own pace, whenever you want, and wherever you like. Hands-on activity and activity solutions allow you to master the art of quality with powerful analogies and insights.
AIGPE™ Certified programs are taken by over 250,000 unique students on Udemy from 193+ countries.
Our Founder and CEO:
Rahul G. Iyer, the Founder, and CEO, of AIGPE™, is also our Lead Trainer. His credentials include:
1) Certified Six Sigma Master Black Belt
2) Certified Six Sigma Black Belt
3) Lean Expert
4) Certified ISO 9001:2008 Auditor
5) Project Management Professional (PMP)
6) Certified Scrum Master (CSM)
7) MBA (Operations)
Rahul has been an internal consultant for 18+ industries and also served at organizations such as Wipro and the Bank of New York Mellon for 17+ years. At the bank, Rahul has served in the capacity of Vice President, Global Head of Transformation Academy, as well as Global Head of Data & Analytics for Workplace Strategy.
Rahul has conducted over 10,000 hours of training. With over 21 years of hands-on industry experience, he has individually executed several hundred Lean Six Sigma projects in several industries and clients across the globe.
Rahul is also a recipient of the most coveted World's Top 200 Outstanding Leaders in Education Award, 2022 from Education 2.0.