(220-1102) - CompTIA A+ Core 2 - Study Guide

Candidates are encouraged to use this study guide to help prepare for the CompTIA A+ Core 1 (220-1101) certification exam. In order to receive the CompTIA A+ certification, you must pass two exams: Core 1 (220-1101) and Core 2 (220-1102). The CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) certification exams will verify the successful candidate has the knowledge and skills required to:

Core 1:

• Install, configure, and maintain computer equipment, mobile devices, and software for end users

• Service components based on customer requirements

• Understand networking basics and apply basic cybersecurity methods to mitigate threats

• Properly and safely diagnose, resolve, and document common hardware and software issues

• Apply troubleshooting skills and provide customer support using appropriate communication skills

• Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments

Core 2:

• Operating Systems

• Security

• Software Troubleshooting

• Operational Procedures

This is equivalent to 12 months of hands-on experience working in a help desk support technician, desktop support technician, or field service technician job role. These content examples are meant to clarify the test objectives and should not be construed as a comprehensive listing of all the content of this examination.

All exams includes 60 questions each with 90 minutes to complete. The passing score is 65%.