12 Strategies for Dealing With Difficult People

Name: 12 Strategies for Dealing With Difficult People
Rating: 4.5 (20390 reviews)

Learn how to confidently implement different strategies for dealing with difficult people.

Created bySteve Schmidt

Last updated 10/2018

English

What you'll learn

Utilize communication tactics to prevent the difficult situation before it starts.
Implement a host of communication strategies to take control of a difficult situation.
Better articulate the reasoning behind the specific communication skills used in difficult situations.
Build communications skills
Increase confidence

Course content

2 sections • 18 lectures • 1h 48m total length

The who, what, when where and why information about this course.2:00
This course is learning and developing the 12 strategies for dealing with difficult people. In this lecture, you will learn the difference between a strategy and a tactic as it relates to communications with difficult people.
Who is this course for?3:15
If you are frustrated, upset and just get anxious when having to face difficult people, this course might be for you. If you are looking to take back control, not only of situations involving difficult people but taking control of you emotions and feelings. This is about giving you power.
This course was initially designed for professionals who are faced with difficult and challenging people, be it the boss, co-workers, customers or even family members.
Wouldn't it feel good to be in control?
Course Requirements8:25
Would you rather be considered elite or just okay? How about a star player or bench warmer? If you are ready to truly handle difficult people, on a level that many others feel is magical, it takes some effort. I don't want you to just watch this course...you won't get anything out of it. Just as you wouldn't expect to be the Super Bowl winning quarterback just by reading the playbook once and never attending practice, I don't expect that you will be a master of these skills by watching this course one time and never practicing these skills. It requires practice, drilling and rehearsing.
Why this is so important.7:08
I explain and provide real examples of the true importance of this course and why some of the communication skills in this course are so vital.
Goals of the course7:08
In this course, I share the 5 goals of this course. This is the "why" this course was designed. This is the "What's in it for you." Understanding these goals you will have a solid understanding of how these skills will benefit you on a personal and professional level.

Strategy 1 - Reaction vs Response6:46
What is the difference between a reaction and a response? In this course, you will learn not give difficult people what they are looking for. Instead, you will learn how to get them to play by your rules.
Strategy 2 - Different Communication Styles3:22
In this lecture, I stress the idea that not all people same and I provide you, in the added resources, ways to determine different communication styles and traits of an individual's. Often confused with “Personality Styles” I want to stress it’s more about communication styles than personality. Although a vital part of this course, this subject could be a series of courses in itself and in fact is. Entire businesses exist to teach individuals and organizations how to decode an individual's communication style, and they do a much better job than I would. This is why I share several external resources with you as I’m not going to reinvent the wheel here. Understanding how to “deal” with a specific style of person is key, it is also important to know how a specific individual’s communication style may respond to you "dealing" with them. Please take the time to review the links I share in the added resources. Again, I stress, it is important to not just watch something one time...you must practice, drill and rehearse. The more study you put into this section, the more of a master you will become.
Strategy 3 - Empathy vs Sympathy9:23
In this lecture, we discuss, the often confused, difference between empathy and sympathy. Which is most important when dealing with difficult people and why?
Strategy 4 -Personal Attacks - Hot Buttons10:37
This is a super powerful tactic to build a shield over your personal "Hot Button." You will learn how to protect yourself and not allow people to push your buttons. This allows you to remain in control of the situation. You won't give the difficult person the pleasure of knowing they pushed your button. You remain in control and you have the power.
Strategy 5 -Redirection3:14
Redirection is a key component in the martial arts. Instead of absorbing an opponent's punch or kick, we lightly move the energy off to the side allowing the force to pass us by. This lecture talks about how to redirect a persons words so you remain in control.
Strategy 6 -Focus on Action and Meaning2:47
Would you agree that when we are angry and upset we have occasionally said one thing but it wasn't what we meant to say? In this lecture, we learn how to focus on the meaning behind the words difficult people use.
Strategy 7 -Active Listening4:46
Do we learn more by talking or listening? In this lecture, we learn the importance of "Active Listening" and how to use this skill to learn what a difficult person really means as opposed to what they may actually be saying.
Strategy 8 - Communications Styles12:09
Would it be reasonable to state that not all people are the same and that each of us communicate differently? We are all different but there are 4 very basic communications styles. Often referred to as personality styles, I'm really most interested in helping you to determine how to best respond to a difficult persons own communication style. The downloadable pdf will give you more resources and will act as a tool for you to refer to.
Strategy 9 - Paraphrase7:06
In this lecture, we discuss one of my most used and powerful techniques in dealing with difficult people. Mastering the art of paraphrasing is "Key" to dealing with difficult people. When used correctly, paraphrasing will almost make you seem magical to others.
Strategy 10 - Questions6:56
The person who is asking the questions is in control of the conversation and in the driver's seat. Asking appropriate questions correctly, you drive the conversation and guide the difficult person from difficult to cooperative.
Strategy 11 - Getting rid of your ego5:04
By far one of the most difficult strategies and one of the most important strategies. Keeping your "Ego" out of the situation isn't easy, but it's vitally important when dealing with difficult people. They win when you "react" to their personal attacks on your ego. In this strategy, you'll learn how to keep your ego away from the situation allowing you to better handle difficult people.
Strategy 12 - When things go wrong7:02
Words don't work with everyone and there is a time to draw the line. In this strategy, you'll learn how to handle yourself to protect yourself. I'm not talking about physical self-defense, but more along the lines of professional self-defense. What to do when you've tried all the other techniques and nothing seemed to work.
Thank You - Please Review and share this course0:59
Thank you for your time, attention and energy. I believe that by mastering these strategies and tactics, you will be much better prepared to "Deal with Difficult People" as you go about your day. Please share your thoughts and ideas with me and let me know how I can improve this course. My goal is to add to and strengthen the material in this course so you can continue learning and improving to the point where dealing with difficult people almost becomes joyful and easy. It can be fun and super rewarding to tactically bring a super difficult person to the point of collaboration while you let them believe it was 100% their idea to do so. It's fun.

Requirements

You should not need any outside materials or programs to take this course.

Description

Are you tired of feeling like a prisoner of your own stress and frustration? Have difficult people in your life left you physically and mentally exhausted, with your well-being hanging by a thread? We get it. The struggle is real, and it's time for a change.

Imagine a life where you sleep peacefully throughout the night, no longer haunted by the dread of facing challenging individuals the next day. Envision having a toolkit of strategies that effortlessly transform your interactions with difficult people. Picture yourself finally taking control of your circumstances, leaving work-related stress behind, and embracing each day with anticipation.

Here's what you can achieve when you enroll:

12 Strategies: Learn a comprehensive set of battle-tested techniques to conquer challenging personalities effectively.

Enhance Your Safety: Gain valuable skills to safeguard your emotional and physical well-being in any situation.

Elevate Your Professionalism: Elevate your professional image and build respect among colleagues, clients, and supervisors.

Stress Reduction: Bid farewell to sleepless nights and the physical tension that has plagued you. Restore peace and balance to your life.

Boost Morale: Reclaim your enthusiasm for work, leading to a happier and more positive outlook on life.

Reduce Complaints: Drastically cut down on complaints and conflicts, making your professional environment more harmonious.

Lower Personal Liability: Help reduce the potential liability & personal risks associated with difficult interactions.

Unlock Greater Productivity: Imagine a workplace where everyone collaborates harmoniously. Increased productivity and profitability await.

What Sets This Course Apart:

This course isn't just another lecture series. It's a transformational journey. Dive into riveting video lectures enriched with personal stories and real-life examples from a seasoned expert who has navigated the challenges of law enforcement, customer service, sales, and life.

Join a Global Community:

Over 36,700 students from 151 different countries, each seeking the same life-changing results as you. Together, we're learning how to deal with difficult people on a new level.

Break Free from the Grip of Difficult People:

Don't let challenging individuals dictate your life. Take control of your destiny, and unlock a future where difficult people become a fun challenge.

Are you ready to rewrite your story and build a healthier, happier personal and professional life? Let's embark on this empowering journey together. The life you've always desired is within reach!

Who this course is for:

Have you ever said, “No, that’s not what I meant.” Or “You heard me wrong.”? Then this course might be for you.
This course is also best suited for professionals who work with difficult customers, sly coworkers, and angry bosses.
This course has also been designed for business professionals (sales & customer service), medical personnel, law enforcement, military,
This course has also been designed for business professionals (sales & customer service), medical personnel, law enforcement, military, and anybody that may deal with difficult and challenging people.
This course is for those people who want or need to move into a conversation. This is about engaging and taking control of your communications. This is the elite way.
If you desire a more passive laid-back communications style, this course may not be for you.
12 Strategies for dealing with difficult people was designed for individuals and teams who experience difficult situations where professional communications are essential.

12 Strategies for Dealing With Difficult People

What you'll learn

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Course content

The who, what, when where and why information about this course.5 lectures • 28min

The 12 Strategies for Dealing With Difficult People13 lectures • 1hr 20min

Requirements

Description

Who this course is for: