
Lesson 1: Email Tools
Introduction
Use email effectively
Practice hypothetical situationsMaster support tools and utilities
Some remarks when using email
Lesson 2: Phone Tools
Introduction
Overview of phone communication
How to Prepare for a Phone Call
How to handle and respond when communicating via phone
Practice hypothetical situationsSome remarks when using phone in work
Call management tips/ techniques
Inspired by the story of Santiago, the young shepherd from "The Alchemist," who embarked on a journey of self-discovery and continuous learning, we have designed 12 courses into a comprehensive program that mirrors the experiences and learning required for individuals to prepare for new challenges in their careers.
Each course is structured in two parts, following the 30% theory and 70% practice principle:
Part 1: Theory and Explanation: This part provides a thorough understanding of the key concepts and principles of each module.
Part 2: Practical Application through Real-life Scenarios: This part allows participants to apply their knowledge and skills through simulated real-life scenarios, enhancing their ability to handle actual workplace challenges.
This program is designed as a cohesive learning journey, guiding participants through a series of skills essential for career growth. The first part includes 5 interconnected courses that together lay a solid foundation for workplace success. Each course builds on the last, creating a seamless progression to help you become more effective, adaptable, and ready to face new challenges.
1. Endurance, Pressure Resistance, and Adaptability in the VUCA Era – Develop resilience and adaptability to effectively handle rapid changes, pressures, and uncertainties, essential for thriving in today’s dynamic work environment.
2. Professional Communication via Email and Phone – Master the art of professional communication to make a strong impression and maintain clarity and professionalism across digital and verbal channels.
3. Creativity and Innovation for Idea Generation – Cultivate creative thinking and innovation, empowering you to generate fresh ideas and solutions that add value to your projects and team.
4. Time Management and Personal Efficiency – Learn practical strategies for managing time and tasks to boost productivity and work-life balance.
5. Work Planning, Execution, and Reporting – Gain the skills to structure, execute, and report on work projects efficiently, ensuring you can deliver results and track progress.
To encourage competition and build a culture of proactive learning, the program offers the following benefits:
Customized learning pathways for learners
A grading system to track learning achievements and award an international certificate from California State University, Dominguez Hills and ATHE, UK
Faculty of some dedicated and professional experts