The Complete Resume and CV Writing Course: Get the ideal Job
4.3 (122 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
23,181 students enrolled

The Complete Resume and CV Writing Course: Get the ideal Job

Learn the Art and Science of Resume and CV Writing - Job Search Skills, LinkedIn and Interview Skills all Included
Hot & New
4.3 (122 ratings)
Course Ratings are calculated from individual students’ ratings and a variety of other signals, like age of rating and reliability, to ensure that they reflect course quality fairly and accurately.
23,181 students enrolled
Last updated 5/2020
English [Auto-generated]
Current price: $119.99 Original price: $199.99 Discount: 40% off
23 hours left at this price!
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This course includes
  • 11.5 hours on-demand video
  • 2 articles
  • 28 downloadable resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What you'll learn
  • Learn how to target your resume toward a job announcement with keywords and correct format
  • How to find COVID-19 jobs that you can consider
  • How to find the qualifications for the COVID-19 jobs to determine if you can qualify
  • Writing a resume in USAJOBS for the COVID-19 Jobs
  • How to understand the Contact Tracer jobs that are being advertised by the states, public health departments
  • How to write the resume toward specific qualifications in the resume
  • How to write a targeted and compelling cover letter + a handy cover letter builder
  • How to update your LinkedIn resume, so recruiters will find you
  • How to navigate USAJOBS for Federal positions for high quality, stable careers
  • NO

Kathryn Troutman, Resume Expert - Instructor - The Complete Resume and CV Writing Course: Get the ideal Job

TJ Walker, Presentation Coach; Interview Preparation Instructor

Learn the Art and Science of Resume and CV Writing - Job Search Skills, LinkedIn and Interview Skills

Part 1 - CV and Resume Writing - Kathryn gives real examples of career changers - Before & AFter, Keywords  and how to match

Part 2 - COVID-19 JObs - Kathryn interprets the jobs; analyzes the qualifciations; give insight about the position

The Pandemic has caused Career Change plans. Many jobseekers from Hospitality, Transportation are changing their fields into new careers. You will see BEFORE and AFTER resumes for Career Change Resumes.

Resume and Career Coach Expert, Kathryn Troutman teaches quick lessons on FINDING KEYWORDS.... How to add them to your resume ... How to be quick about it.  Resume Keywords are mystery to most jobseekers. 

Many of the lectures include documents with keywords for your resume. See her documents - the keywords - they are available for you to download and study. It's critical in today's job market to take a few minutes to target each resume carefully.

LinkedIn Resumes are designed for Career Change with New Skills, Certifications and Projects. Learn her best tips to match the LinkedIn resume to your future career.

Cover letters are key to stand out and show that you can write and target the new industry. And watch her create a cover letter in 5 minutes based on a recruitment advertisement! These lectures will make a HUGE difference in tweaking your resume, getting found by AI and getting phone calls and emails back from recruiters.

Kathryn Troutman, Resume Expert, Author and Coach shares her best lessons for you and your resume! Today with the unemployment so high and people needing new jobs, new companies and even career change ... you need this resume reality course more than ever. Learn how to match your resume with qualifications and keywords with Kathryn's special technique.

Kathryn reviews the new job market to support the COVID-19 response for Federal and state jobs! Learn where the jobs are and how to apply for them.

Kathryn's live demonstrations of resume ... job announcement ... keywords ... mapping the words into the resume is unique and fast-moving!

Learn now to build a resume that will get better results:

1. Responses from the HR recruiters - what's next?

2. Interview invitations?

3. Offers!

TJ Walker adds 100s of short lectures on interview, presentation and communications techniques. Take your time, keep listening to improve your interview techniques.

ONE STOP SHOP training for job search and career change: Learning the best resume format, finding the keywords, adding keywords to the resume, adding accomplishments and much more. The course will make a huge difference in your job search.

Who this course is for:
  • Furloughed Employees
  • Recent Graduates
  • IT Cyber / Networking Jobsekers
  • Students
  • Employees seeking new positions
  • Government or STate Employees
  • Public Health professionals
  • Medical Professionals
Course content
Expand all 355 lectures 11:35:49
+ Write the Perfect Resume for You and Land Your Dream Job!
13 lectures 45:57

Kathryn Troutman, Resume Expert, Author and Coach shares her best lessons for you and your resume! Today with the unemployment so high and people needing new jobs, new companies and even career change ... you need this resume reality course more than ever.  Learn how to match your resume with qualifications and keywords with Kathryn's special technique.

Kathryn reviews the new job market to support the COVID-19 response for Federal and state jobs! Learn where the jobs are and how to apply for them.

Kathryn's live demonstrations of resume ... job announcement ... keywords ... mapping the words into the resume is unique and fast-moving! 

Learn now to build a resume that will get better results:

  1. Responses from the HR recruiters - what's next?

  2. Interview invitations?

  3. Offers!

TJ Walker adds 100s of short lectures on interview, presentation and communications techniques. Take your time, keep listening to improve your interview techniques.

ONE STOP SHOP training for job search and career change:  Learning the best resume format, finding the keywords, adding keywords to the resume, adding accomplishments and much more. The course will make a huge difference in your job search.

Preview 01:39

Kathryn's is an international renowned resume expert!  Founder,

Kathryn Kraemer Troutman is the founder and president of The Resume Place, Inc., a service business located in Baltimore, MD, specializing in writing and designing professional federal and private-sector resumes, as well as coaching and education in the federal hiring process. For the past 30 years, Troutman has managed her Professional Writing and Consulting Practice, Publishing and Federal Career Training business, and with her team of 20 Certified Federal Resume Writers, The Resume Place advises and writes more than 300 federal resumes per month for military, private industry and federal clients world-wide.

Internationally recognized as the “Federal Resume Guru” by federal jobseekers and Federal human resources specialists, Troutman created the format and name for the new “federal resume” that became an accepted standard after the SF-171 form was eliminated in 1995. She is the pioneering designer of the Federal Resume based on her first book, the Federal Resume Guidebook, which already is in the fourth edition.

Troutman is an in-demand, government contract career trainer, who has trained thousands of federal employees in writing federal resumes, KSAs, Resumix, USAJOBS and Quickhire resumes for more than 150 federal agencies in the United States and Europe. Her Federal Career Training courses and publications are listed on the GSA Schedule for government agency purchase. Her popular Web site,, receives more than 50,000 visitors per month, and provides online tools to assist with federal resume writing and federal job searches to jobseekers worldwide.

Troutman created the Certified Federal Job Search Trainer program – the first federal career train-the-trainer program ever – to train career counselors and military career counselors in the federal hiring process and on using the popular curriculum, Ten Steps to a Federal Job®, based on the award-winning book by the same name. Since 2002, more than 1000 career counselors and workshop leaders have been licensed to teach the Ten Steps curriculum. In addition, the 62 U.S. Navy Fleet and Family Support Centers worldwide teach this curriculum to separating and retiring military personnel and family members as part of the Transition Assistance Program (TAP). The U.S. Air Force, Coast Guard and Army military transition centers use the Jobseeker’s Guide (workshop handout) and curriculum to help military personnel write federal resumes for USAJOBS. University career counselors also are attending the Certification program and teaching the Ten Steps curriculum to students across the country.

Some of Troutman’s other federal career publications include the Federal Resume Guidebook, the award-winning Student’s Federal Career Guide and Ten Steps to a Federal Job, and the Military to Federal Career Guide, which is used in every Navy and Marine Corps base, and most Air Force career transition centers in the world.

Troutman is a Federal Career Coach to federal, military and private sector jobseekers who are striving to achieve their first job in government or get promoted. She is a Certified Career Management Coach with specialized expertise in government careers and advises executives in achievement of Senior Executive Service ranks, as well as career management and growth for all career levels.

A frequent radio, TV, and online guest, Troutman answers questions about Federal careers, resume writing and job search techniques. Troutman currently serves as’s Federal Career Coach and writes a monthly column. She has been quoted and published hundreds of times on the topic of Federal resume writing and job search through syndicated news articles by Joyce Lain Kennedy and numerous career columnists. Troutman is a frequent guest on’s Federal Diary Live On-Line and

Preview 01:04

Finding the Algorithm in a recruitment ad to match your resume! 

Kathryn Reviews a fascinating job in Tokyo, Japan. This Product Manager (Education Technology; Coding and Technology Products) will be teaching teachers in elementary and secondary schools about how to TEACH coding and programming to children!

This essential role exists to research the Japanese market and explore key opportunities and partners through which to introduce Educational Technology Products to Japan. A large part of the role will be to drive sustainable change through training teachers on the use of products; enabling teachers from a non-technical background to utilize online platforms to teach coding and technology to students in elementary, high schools and private schools.”

Here are the keywords, if you want to apply for this position:










Finding the Algorithm in a recruitment ad to match your resume

Andrea has been in the hospitality industry (hotels) for a long time and has been VERY successful. She has developed strategic plan, created teams of high-performing staff, and improved hotel overall scores. BUT THE HOSPITALITY INDUSTRY ISN'T GREAT RIGHT NOW.  SO, she is now targeting Medical Manufacturing and Product. She can take her Strategic Planning, Marketing, and Team Spirit to a new industry that is BOOMING to support the medical needs of AMERICA and hospitals!  Learn how we switch her words into the new keywords for the new industry in this important training.   See the target announcement attached as well.

Preview 07:55

Jason has just finished a new degree in IT Specialist, Cyber Security and wants to begin his career. His past experience is NOT IT or CYBER. It is Security, Retail, Inventory. This lesson shows how to feature the right keywords, skills, software skills from the EDUCATION section of the resume. This is a true transformation of a previously short and non-targeted resume, into a GREAT looking impressive, TECHNICAL resume for Jr. Cyber positions.

Jason - New Grad IT Specialist Cyber Seeking New Career Jr Cyber Analyst

Amita is a recent graduate in Cyber Security, Information Technology Specialist. She has MANY jobs to consider. Learn how this  matches the keywords and technical skills in the recruitment ad to the resume. The resume MATCHES!  iMPRESSIVE !   See the keywords for the Jr. Cyber Analyst position that will be added to the resume.  Announcement and Keyword List is attached as a document.  See her before (too short) and AFTER resume that is filled with keywords, technical skills and concise descriptions of her courses and internships!

Preview 06:01

Ryan is a Sous Chef.  Time for a change. Hospitality industry is questionable today during COVID-29. She is making a career change from his resume. He has great skills.  Time for a change. Look at his BEFORE (too short) and AFTER resume that is complete, succinct and impressive!

Ryan - Changing Careers from Hospitality to Sales and Marketing

Cecile has EXTENSIVE Internship and Work experience!  But it needs to be targeted and needs to feature the RELEVANT SKILLS for the corporate position we selected. There are MANY positions she could apply to, but the resume should be targeted with specific KEYWORDS so that the resume will MATCH the recruitment advertisement. She wants to get a Phone Call!  She has international background, speaks French, has multiple skills.  BUT again --- we have to feature the relevant.

Cecile - Furloughed - Going Corporate


His career had been athletic and musical production stars - BIG STARS too!  To make the resume more interesting, here are Kathryn's coaching questions..  This resume is still a work in progress! Today !

Can you give me a couple of sentences about your most interesting projects?

One of my most interesting projects became the most interesting project when I received an inquiry from Beyonce's stylist for a Cocoon Umbrella. It would be custom made for Beyonce. I still have the email as my screen saver. Little did I know, a blessing so grand would come so soon. I am looking forward to seeing how Cocoon Umbrella was utilized in Beyonce's concept.

Another experience was when NBC, Good Morning American, and The Today Show featured my former clients work at Rockefeller Center. Right where the Christmas tree would of been seen we took the spotlight. We paraded out of our mobile refrigerator, a Horse and Jockey made of 25,000 red roses for the a 2019 Kentucky Derby special.

Mr. Flower Fantastic at Michael Jordan’s Birthday Party. He is holding MJ's favorite sneaker the Jordan Elevens. In the background is a Jordan One Sneaker, made of real hydrangeas. We made this in a refrigerator . What a time!

  1. NEW PROJECT DURING PANDEMIC ! An opportunity to change direction and built specialization in eLearning Industry.


  3. Consulted with instructor, author, Kathryn Troutman on the development of her first Udemy lectures and courses. Provided technical assistance, instruction and submission support for Udemy lectures. Edited lectures in Camtasia, improved sound quality and added visual effects to the lectures. Created Resume & CV Writing curriculum for resume writers who are learning virtually how to CHANGE THEIR CAREERS because of the dramatic change in job opportunities and massive layoffs during the March, 2020 Pandemic.


Technical Documentation

Interactive eLearning

Video Scripts

Instructor-Led Content

Virtual Classroom Design

Designing Tool Kits and Simulations

Lloyd- Videographer to eLearning Udemy video

Learn the QUICK method to look at multiple job announcements .. find the keywords ... YOU HAVE TO SEE THIS !  look for the matches and add a few new words to your resume for each position.  It works. You have to do this for Artificial Intelligence, but also for the human resources reviewer.   I will review 3 interesting job listings and find the KEYWORDS in each.  I attached the files also.

Quick Win! Look for Three Job Listings That Interest You!

Kathryn reviews her recommended method to manage your job search and to PERSEVERE!  FIRST, she recommends that you apply to 10 positions in the first week.  Keep track of those positions. WAIT 5 days. To see what happens.  If you do not get emails or responses, then CHANGE the resume.  Change a few areas of the resume - such as the SKILLS / INTRO section. Or change the way you write up your Work History. Kathryn suggests 3 ways to format and present your Work Experience. SEE the attached document for the changes. AFTER 5 days and waiting for results. Change the resume and apply to 10 more jobs.  By the time you submit 30 resumes, you should have results - emails, interviews, responses.  Follow this method to be persevering and basically manage this as a PROJECT!  Your goal is to get interviewed and hired ! 

You Must Persevere in Your Job Search

Kathryn’s technique about persevering is REAL. Kathryn has been coaching people with their job search for 30 years. Many people get discouraged and just STOP looking. And they don’t get promoted, hired and this is NOT GOOD.

Kathryn’s biggest top tips are in this lecture.

Apply for 10 jobs … then wait for 5 days for responses … then if you aren’t getting responses … CHANGE YOUR RESUME.

See samples of resume design / format changes in this lecture! You don’t have to totally rewrite your resume, just change it, so that it is easier to read and GRABS the attention of the human resources recruiter and hiring manager.

Be Persevering and CHANGE Your Resume

The Google AI will find your resume, if the resume matches the keywords that the HR  Specialists  will be determined for the course.  This is a critical class so you can go for a walk and be confident that you resume matches your target next career.

Quick Win! Job Hunting like You Are as Powerful as a Google Algorithm
+ Applying for Jobs on USAJOBS - Profile and Resume Builder
3 lectures 13:33

USAJOBS Profile, Hiring Paths,and Resume Builder  - Beginning Instructions

Kathryn uses her own USAJOBS Profile to demonstrate the methods to build your USJAOBS account to begin your USAJOBs applications.

You will learn:


· Answer the Profile questions

· Check off your Hiring Authorities

· Build your resume into the PROFILE – yes, your resume will go in the PROFILE and also in the DOCUMENTS section (two times).

· The Profile Resume can be shorter than the BUILDER resume.

· Add Education, Languages, Organizations, References.

· Setting up the Profile will take one hour.


· See a demonstration of a Builder “Job “ Work History section

· Add the job title, employer, dates

· Add the Duties – follow Kathryn’s format with ALL CAP KEYWORDS in the job description.

· The ALL CAP KEYWORDS are THE keywords you will find in the USAJOBS announcement.

· You will see several job block examples from Kathryn’s resume to inspire you to build your resume.

· Setting up your USAJOBS Builder resume will take 1 to 2 hours.

Udemy USAJOBS Setting Up Profile and Starting Builder

Matching Health Education Specialist Qualifications to an Current Job Block in USAJOBS

Kathryn goes to her USAJOBS account and opens an existing Work History experience from a US Army job as Instructional Design Specialist. She demonstrates how to translate Army instructional design job duties into Health Education Specialist. It’s ALMOST a match, not quite ! Check out this story.

What you will learn:

How to translate your work history from one field of work to another

Learn how to find the keywords to match a new position – Just takes 15 minutes!

Instructional Design Specialist to Health Education Specialist

· Learn how to read a USAJOBS announcement to find the specific Qualifications for your resume.

· She goes live to the job announcement and demonstrates specifically, the keywords.

· OOPS, SHE FINDS THAT THIS PERSON CANNOT APPLY FOR THIS JOB. The qualifications are very specific for HEALTH EDUCATION.  PLUS the position is only open to current CDC employees.

· Oh, well, she keeps on with find the right keywords.

· Kathryn continues the live demonstration with her USAJOBS resume builder to change out the keywords.

· Learn how to determine if a specific government job will work for your experience.

HOW YOU WILL BE EVALUATED – What’s important? The competencies are GREAT in this job announcement! These words CAN be match to the position.

Your qualifications will be evaluated and rated on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Collaboration / Partnering

  • Creativity/Innovation

  • Curriculum and Course Development

  • Customer Service

  • Decision Making

  • Education and Training

  • Evaluation and Assessment

  • Interpersonal Skills

  • Oral Communication

  • Problem Solving

  • Program Support and Strategic Planning

  • Project Management (2)

  • Public Health Knowledge

  • Results Driven

  • Technical Credibility

  • Technical Training and Advising

  • Written Communication

Matching Health Education Specialist Keywords to USAJOBS Builder Resume

Building Your Resume in USAJOBS

USAJOBS Resume Builder basics with expert and author, Kathryn Troutman. The Resume Builder is very handy to begin writing your resume for federal positions. See a complete review of setting up your USAJOBS Profile! It is critical to utilize the builder to make sure the resume is compliant for the federal human resources processes. Each “job block” is critical for presenting your qualifications. See a full demonstration of building a “job block” in the builder and making it readable. Learn how to make the resume readable with ALL CAP KEYWORDS.

Sample Partial “Job block” in USAJOBS:

111 Frasier Lane
Fort Eustis, VA 23604 United States

01/2018 - Present
Hours per week: 40

Series: 1750 Pay Plan: GS Grade: 12


Duties, Accomplishments and Related Skills:

Represent the QMS as the SME on visits to Army support of both Army and Joint Level Commands. Review training policies and regulations from higher echelon. Assure new or changed operating policies.

Develop MOS changes, additional skill identifier, and career management field reviews/ modifications to support emerging systems. Recommend new training procedures in designing courseware and special materials.

Oversee Petroleum Warrant Officers Courses and NCO functional sources including Total Army Training School Courseware.

As the Chief, Petroleum Training Division and Course Manager for the Petroleum and Water Officers Course.

Develop MOS changes, additional skill identifier, and career management field reviews/ modifications to support emerging systems. Recommend new training procedures in designing courseware and special materials.

Building a Resume in the USAJOBS Resume Builder
13 lectures 01:23:44

The US Government has a long application... unfortunately. This position for a Housekeeping Aide is fascinating.

If you scroll up to 6 minutes, you can see the Job Related Questionnaire for this position. It is incredibly detailed.  I am sure they will hire a VERY proficient cleaner with this questionnaire and the qualifications required.   

I created this video to show you STEP BY STEP, how to find a job announcement ... analyze the requirements ... update the resume to match ... apply for the job with the new resume with new keywords ... answer the questionnaire ... and SUBMIT.  Step by Step. 

This is what it takes to apply for US government positions.  The questionnaire is slightly long - 21 questions. BUT.. persevere and you could land a very steady position -- with potential for promotion.

Preview 12:56

This is a new position posted to support the COVID-19 positions.

This lecture goes through finding the job announcement... looking at the qualifications ... determining which resume will match the best ... applying for the position ... answering the REALLY SIMPLE questionnaire and SUBMITTING.

This is good to review if you are seeking a US Government position.

HR Specialist Application from announcement review to submission in USAJOBS

Press Release – Troutman’s COVID-19 Federal Jobs Course on

Contact: Kathryn Troutman, President, Resume Place, Inc.

443 591 0340

Feds Are Hiring! New Course Highlights Non-Medical COVID-19 Jobs

At a time of record-setting unemployment, few sectors in the US are hiring. But the federal government is in critical need of many new employees to help support their efforts to address the Coronavirus pandemic. Fed Jobs Guru Kathryn Troutman provides an orientation to 12 openings in her new course COVID-19 Federal Jobs.

Baltimore, MD; April 21, 2020. In addressing the Coronavirus crisis, the federal government needs to hire across America. Top Federal Jobs Expert Kathryn Troutman has created a new course COVID-19 Federal Jobs which turns the spotlight on 12 critical mostly non-medical openings. The course has just been posted on, along with three others from Troutman -- including a class on how to write the specific type of resume that the feds require.

“Landing one of these jobs is a great way to do something about the crisis while also getting your foot in the door for a federal career,” notes Troutman. “These are temporary positions, most lasting one year, and they are open to the general public. Once you have that experience under your belt, you can apply for other fed jobs as an insider. Many more government jobs are available to current federal employees.”

While the positions posted in the USAJobs COVID-19 section are temporary, Troutman expects most will be extended. Also many can be worked from home. One of the positions covered in her course is Information Technology Specialist (Customer Support) for the Department of Veteran Affairs, and there are 247 locations in the US where they are hiring. The job will support an expansion of telehealth efforts at hospitals. Another is Loan Specialist for the Small Business Administration, which is a full-time telework position. These employees will manage the many SBA loans going out to small businesses. Other jobs in her course span logistics, health data assessment, housekeeping, emergency management, public health, food workers and more. Respiratory Therapist is the one medical job included in her course, and many of the COVID-19 federal positions are health-related.


Preview 05:47

April 24, 2020

Kathryn describes the COVID-19 jobs that are coming up from Dept. of Commerce, Economic Development Administration - CARES ACT Recovery Assistance.  Many positions.





April 17, 2020

The Economic Development Administration (EDA) has identified more than 70 positions, see below, that will be crucial to building the capacity needed to help administer our Coronavirus Aid, Relief, and Economic Security Act (CARES Act) funding as quickly, effectively, and efficiently as possible, and in a manner that meets the needs of our communities across the nation.

Be on the lookout for openings on EDA.GOV/careers, our digital media platforms, Twitter, LinkedIn, and Facebook, and

In addition, interested candidates should send a cover letter and resumes and CVs to Please indicate position interest and location.


Preview 05:06

Logistics Management Specialist DHS, Centers for Disease Control – Strategic National Stockpile (SNS) Assets Many Vacancies, 24 Locations

Logistics Management Specialist, GS 11 to 13 Salary range of $64K to $144K. Appointment is term – 13 moths; full-time. Multiple vacancies in 24 locations. This job involves the logistics management functions to transport the STRATEGIC NATIONAL STOCKPILE (SNS) to support state and local public health agencies in the event of biological/chemical incident, natural disaster, or another emergency.

QUALIFICATIONS REQUIRED: For the GS 9 performing a variety of duties that support the procurement, storage, sustainment, inventory accounting, maintenance and transport of stockpile assets to be used in emergency situations.

COMPETENCIES: Forecasting and Demand Planning, Inventory Management, Transportation, Distribution, and Logistics, Warehouse Management Systems

USAJOBS COVID 19 Logistics Management Spec Strategic National Stockpile (SNS)

Loan Specialist (Commercial) – Virtual – Many Vacancies – Many locations in the US

Loan Specialist (Commercial) – Virtual. The SBA, Office of Capital Access is hiring. This is a temporary position – 1 year. This could be fascinating supporting the SBA Coronavirus Aid, Relief and Economic Security Act. Salary is GS 12, $76here is also some locality pay that can be added, depending on where you will be working. You will work out of the Commercial Loan Service Centers or National Guarantee Purchase Center, which is responsible for performing servicing, purchase, or liquidation activities. QUALIFICATIONS FOR THE JOB ARE: GS-12: One year of specialized experience, equivalent to the GS-11 grade level in the Federal service, obtained in either the private or public sector performing the following types of tasks: liquidate collateral and assets for all types of loans; and provide financial counseling and guidance to customers related to loan payments; and recommend various liquidation actions; and analyze financial statements; and review and recommend action as appropriate on participant lender's loan compromise.

USAJOBS COVID 19 Loan Specialist (Commercial) - Virtual

Information Technology Specialist (CUSTSPT)- Many vacancies in 247 locations in the US - Deputy Assistant Secretary for Information and Technology

This position supports 24/7 operations and my involve overtime and rotating shifts. Announcement closes 12/31/2020, but they will be reviewing resumes everyday until that date. Primary duties are in the Point of Care Customer Service Division working with CUSTOMERS and multi-vendor Its and multi-user computer systems.

Four important competencies to cover in the resume: Attention to Detail, Customer Service, Oral Communication, Problem Solving. Pus specialized experience. Read more:

USAJOBS COVID 19 IT Specialist Customer Support

Human Resources Specialist – 11 vacancies in New York VA Hospitals

Human Resource Specialist, Veterans Affairs, Veterans Health Administration, 11 vacancies negotiable after selection. Telework could be eligible. GS 12 position, starting salary can range from $76K to $99K.  The salary will be adjusted to reflect extra locality pay after the location is selected and placed. This is a temporary position, not to exceed 1 year, but it is great to get started with the government

This is Direct Hire, so they are hiring quickly. IMPORTANT SKILLS TO ADD: Knowledge of human resources automated staffing, recruitment and placement actions. A degree is not required.

USAJOBS COVID 19 HR Specialist

Health Scientist (Informatics) (Direct Hire) DHS, CDC – Many vacancies, 24 locations

Health Scientist (Informatics) (Direct Hire) DHS, CDC, GS 11-14, Salary: $64K to $170K; Permanent positions, full-time; Relocation MIGHT be paid; Telework Eligible! Direct Hire – FAST Hiring. For the GS 12, the resume must show: Specialized experience is experience which is directly related to the position which has equipped the applicant with the particular knowledge, skills and abilities (KSAs) to successfully perform the duties of the position to include experience to provide expertise as a scientist in the broad practice of public health informatics, planning, or reviewing services on specific problems, projects, or programs, and operating conditions directly affecting populations. CRITICAL KSAs: Data Analysis and Interpretation, Data Collection, Needs Assessment (2), Research (2) Read More:

USAJOBS COVID 19 Health Scientist (Infomatics) (Direct Hire)

Emergency Management Specialist – 27 locations in the US

Emergency Management Specialist, Center for Disease Control and Prevention - Many vacancies in 27 locations throughout the U.S. GS 9 to 13; $52 to $144K Per year. Full-time, one year, temporary. But these jobs can be extended. Kathryn Reviews the qualifications for all the 4 grade levels.

Core competencies are: Environmental Mindfulness, Emergency Management Frameworks, Emergency Management Functions – and more.

USAJOBS COVID 19 Emergency Management Specialist GS 9 to 13

Housekeeping Aid – 100 Vacancies in 11 locations in New York

USAJOBS Housekeeping Aid – 100 vacancies in 11 locations in New York, New York, WG 1 and WG 2, Salary $13 to $21 per hour, closes 4/29/2020.

Kathryn reviews the qualifications required for the position. Goes in- depth to review the Job-Related Questionnaire. Complex questions. Give yourself all the credit you can Listen to this 9-minute lecture. VERY important for the success of your application.

MAKE SURE YOUR RESUME SHOWS THIS EXPERIENCE AND ABILITY: PHYSICAL EFFORT: Employee must be able to handle weights of up to 20 -50 pounds in dealing with heavy trash and linen, as well as products such as stripper/finish etc. that comes in large, heavy containers.

Employee must push, pull, load and unload carts; bend, stoop, twist and tum with moderate effort; climb ladders to change cubical curtains, clean out light fixtures, and clean windows, etc.; and must be able to fit and kneel in small spaces to clean, i.e. restroom stalls and other tight areas.

COVID 19 Housekeeping Aide WG 1 to 2

Public Health Advisor (Direct Hire) – CDC 27 Locations in the US

Public Health Advisor (Direct Hire), HHS, Center for Disease Control and Prevention – Many vacancies in 27 locations throughout the U.S. GS 9 to 12 position; $52 to $121K starting – depending on the experience.

Open to the public. Relocation MIGHT be authorized. Kathryn reviews the qualifications for all 3 of the grade levels. You must match your resume to the Knowledge, Skills and Abilities described in the job announcement. And add these critical skills: Program Planning and Development, Public Health Info Dissemination, and Public Health Knowledge.

COVID 19 Public Health Advisor

Food Service Worker – Few Vacancies I Ft. Hamilton, NY and NYC Areas of Consideration

Food Service Worker – VA, Veterans Health Administration, NA-1, Starting salary: $15 to $18 per hour. The Area of Consideration for this vacancy announcement is Citizens and Non-Citizens within Fort Hamilton's local commuting area defined as Kings, Queens, New York, Richmond, Bronx, Nassau, Suffolk, Westchester, Essex, Union, Middlesex, Somerset, Monmouth, Fairfield counties.

ADD THESE QUALIFICATIONS TO YOUR RESUME: Ability to understand and follow oral instructions and do simple tasks that are easy to learn (such as cleaning tables, setting up food in lines, setting up steam tables, setting up dining room tables, make cold sandwiches, operate a dishwasher, clean cooking utensils, etc. Can lift, carry, push and pull items up to 20 pounds. Can stand and walk on a continuous basis. Have the physical ability to stoop, reach, push, pull, and bend.)

5 lectures 27:44

There’s a new job in America – The Contact Tracer Job. Johns Hopkins University Bloomberg School has written the first study and analysis of the Army of Contact Tracers that will be needed to track individuals who are diagnosed with COVID-19 and all of their contacts within a certain amount of time.

The report is excellent and is attached here. The State of Massachusetts rolled out to hire 1,000 Contact Tracer jobs collaborating with a non-profit organization, Partners in Health. TalentBoost is the recruitment system. The advertisement for the Contact Tracer job is posted on their recruitment page. Check out the qualifications for this position:

Partners In Health, is seeking Contact Tracers to support Massachusetts Department of Public Health and Local Boards of Health to perform COVID-19 contact tracing.

Partners In Health (PIH) will hire, train and supervise a team of community contact tracing staff across Massachusetts.


  • Ability to exhibit a professional, positive attitude and work ethic

  • Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress

  • Ability to show empathy to distressed individuals

  • High school diploma, or equivalent required

  • Excellent organizational and communication skills

  • Ability to speak, read, and write English

  • Second or multiple languages a plus

  • Critical thinking and sound judgment required

  • Ability to handle confidential information with discretion and professionalism

  • Proficiency with computers

  • Technology requirements: PC with Windows 10, Antivirus Protection: Windows Defender and Windows Firewall; or Mac with Apple OS X 10.13, Antivirus Protection: Sophos; and personal mobile device to use for this job. A headset is preferred

  • Massachusetts Resident preferred and familiarity with Massachusetts’ geography; cities/towns/locations required

Preview 04:34

Career Changer – Resume Building for Airline Sky Lounge Customer Services applies for Contact Tracer position. The State of Massachusetts has developed the first recruitment advertisement for Contact Tracer position. Kathryn reviews the qualifications of the Contact Tracer position. Watch Kathryn update and add keywords into the airline resume “job block”. She converts the flight customer services into Data, Interview and Critical thinking skills. PLUS computer skills. THIS RESUME MATCHES! 


Duties, Accomplishments and Related Skills:

COMPUTER SKILLS: PC with Windows 10, Antivirus Protection: Windows Defender and Windows Firewall; or Mac with Apple OS X 10.13, Antivirus Protection: Sophos; and personal mobile device to use for this job. A headset is preferred. Use Timatic database system to support security screening.

CUSTOMER SERVICES / CRITICAL THINKING DEALING WITH THE PUBLIC: Critical thinking and sound judgment required. Diffused tense situations as Lost and Found Baggage Service Director and amid the heightened security after 9-11. Received a Leadership Award for professional and diplomatic handling of a particularly sensitive security issue with an international traveler.

See more in the document attached! 

Preview 07:24

Eleanor was furloughed for lack of auto loan business. When she saw the Contact Tracer position she realized she had the skills to do this work in San Diego, CA.  Her job involved many of the same skills: computers, communications, working in stressful situations, having empathy with the applicants (helping them with their documents), following processes.  It's amazing that a Loan Processor has the skills to perform Contact Tracer job responsibilities:


Procure and process an average of 25 to 30 automobile loans monthly for a diverse client base for financing division of international lending institution. Utilize a professional and positive attitude to guide clients through all stages of the lending process and provide efficient and effective lending solutions. Handle confidential information with discretion and professionalism

CUSTOMER SERVICE AND ADVISOR: Manage 50 or more inbound and outbound call traffic per day. Communicate and consult with customers on auto financing terms, conveying features and benefits through inbound and outbound phone calls. Make recommendations for most suitable products to meet customer’s financing goals and credit status. Interview customers to identify lending needs, determine eligibility, and provide financial counseling where appropriate.

LOAN OFFICER: Procure and close on 25 to 30 auto loans monthly. Structure auto financing deal terms (rate, term, amount financed) based on customer need while adhering to internal credit policy standards and Fair Lending Act regulations. Maintain all company underwriting standard, compliance and operational risk controls in accordance with company and regulatory standards, policies, and practices. Ensure privacy of documents and information.


EXCELLENT ORGANIZATIONAL AND COMMUNICATIONS SKILLS. Close an average of 25-30 auto loans each month. I was awarded 100% call quality for the month of October 20xx and received bonuses 10 out of 12 months for call and deal application quality and performance.

MEET WITH APPLICANTS UNDER STRESSFUL CONDITIONS: Excellent interpersonal skills and ability to consult with culturally diverse individuals during a time of crisis and distress when purchasing a car and applying for the loan with specific documents.

EXAMPLE CUSTOMER SERVICES WITH DISTRESSED CUSTOMER: An angry co-borrower was a banking industry professional and was extremely emotional about having her application denied. I showed empathy and actively listened and asked the co-borrower if I could research what happened while she was on the phone. She agreed. I reviewed her application and found that while her credit was excellent, she had been a self-employed 1099 contractor for less than two years. Our guidelines for that type of loan mandated at least two years of continuous employment. The client calmed down after hearing the explanation. We were able to find another type of loan which she did qualify for, and which suited her needs.

Eleanor - Career Change - Retail Auto Loan Officer to Contact Tracer

Listen to Kathryn - Resume Consultant - about John's Career Change from Realty Specialist to Contact Tracer

What you will learn from this Lecture:

· How to change the duties and keywords from Realty Property to Contact Tracer

· Look at the description in Realty and the translation to Contact Tracer.

The Contact Tracer position requires these skills:






Home Buyer Realty Services
1000 Hampton Lane
Westminster, MD 21157 United States

01/2017 - 04/2020
Salary: 45,000.00 USD Per Year
Hours per week: 40

Customer Service Specialist, Real Property Services

Duties, Accomplishments and Related Skills:

OWNER REALTY TAX CUSTOMER CARE AND OUTREACH SERVICES: Demonstrate to a professional, positive attitude and work ethic to contact customers whose are more complex. This may include matters relating to individual taxpayers as well as tax practitioners and various agents, e.g., tax preparers, attorneys, property managers, or any representatives from professional associations and employees of other government agencies. Establish initial telephone contact of all incoming telephone calls within 2 minutes. ANALYZE, DETERMINE, AND RESOLVE tax processing problems and respond to taxpayer inquires ranging from tax delinquency to providing general information related to the preparation of tax returns.

CUSTOMER PROBLEM-SOLVING:  Excellent interpersonal skills. Work wit a culturally diverse individuals during a time of crisis and distress with real estate document concerns and closings. Recognized for diligence and efficiency in resolving technical problems. Expertly use operational knowledge and carefully manage communication with customers who are often frustrated.

COMPUTER SKILLS: PC with Windows 10, Antivirus Protection: Windows Defender and Windows Firewall; or Mac with Apple OS X 10.13, Antivirus Protection: Sophos; and personal mobile device to use for this job. Utilize Headset.

REALTY TAX PROCESSING SERVICES: Interpret regulations and policies for taxpayers. Use technical knowledge and best judgment in interpreting and applying state, local, and federal regulations and guidelines. For homeowners, assess problems as they arise and identify resolution approaches and resolve accordingly. Gather and organize information for inquires, or resolve problems referred by others.

EVALUATE INCOMPLETE FILES: Excellent organizational and communication skills. Critical thinking and sound judgment required to analyze for shortfalls and reconstruct based on accumulated data and knowledge of file information. For the City Tax Department, recommend tax liens and/or notice of levy actions against taxpayers, and initiate other actions to resolve and adjust taxpayers’ accounts

IMPR.OVE PROCESSING PROCEDURES: Based on analysis of results of applying guidelines, recommend changes. These changes may include suggesting specific changes to the guidelines themselves, the development of control mechanisms, additional training for employees, or specific guidance related to the procedural handling of documents and information.

DEVISE MORE EFFICIENT METHODS: Focus on customer-oriented practices that reduce taxpayer volume, enhance program performance, increase productivity, and improve the organization’s overall effectiveness. Handle confidential information with discretion and professionalism

ADMINISTER CORRESPONDENCE: Close all correspondence, including triage responsibilities, business tax registrations, offset, stop payment, undelivered checks, and transmittals assigned to manager’s unit within 30 days. Use CTS software. Submit the weekly productivity report to management.

John Career Change Realty to Contact Tracer

GOVERNMENT CONTRACTING  -- Come back in one week for Kathryn's step-by-step BASIC beginner lessons about becoming a Government Contractor.

You Can Gain Work as a Government Contractor
+ The Art of Writing a Great Cover Letter !
3 lectures 09:39

Kathryn Troutman has a Cover Letter Builder on her website. Review Part 1 and Part 2 documents and videos. 

What you will learn:

This is a two-step process. ((well, maybe 4 steps). 

This is a live and fast demonstration on how to create a competitive, excellent cover letter to match a target job announcement.  Find the sections to feature in your letter.

Type it in the builder. 

Copy it out of the builder. Proofread and spellcheck and edit. 

And you have a cover letter in maybe ten minutes. 

This builder is great.

See the final cover letter in the document attached. You cannot miss this demonstration of writing a live cover letter.  THE FINAL LETTER IS ATTACHED !!!  It's beautiful!

Preview 00:33

This Cover Letter Course is TWO PARTS - Be sure to stay for Part Two. The instructor, Kathryn, found a fascinating job announcement from Tokyo, Japan for a Computer Programmer / Educator position. The job describes the skills required to be a programmer / educator for teachers of elementary and secondary schools!  WOW, what a job.  Kathryn writes a cover letter for this position. Check out the conversion of keywords from the job announcement to the cover letter!  Kathryn uses her own Cover Letter Builder to compose a succinct cover letter!

Part 1 - analyzing the recruitment ad for the keywords and drafting the letter in a Cover Letter Builder

Part 2 - the final cover letter - proofread and formatted! 

Art of the Cover Letter Part 1
Art of Cover Letter Part 2 the Letter
+ LinkedIn Resume Writing to STAND OUT and get Contacted!
4 lectures 05:44

Kathryn Troutman talks about 3 lessons / purposes for LinkedIn.

What you will learn:

  1. How to develop targeted, complete content.   

  2. Use LinkedIn to search for positions, companies, contacts. 

  3. Research your own interests on LinkedIn - groups, people that you want to follow.

LinkedIn is MANDATORY in this job market. You must spend time with your LinkedIn account, content, connections and even references.  Use this important recruiting tool to get recruited, network and expand your professional career and visibility.

LinkedIn is HUGE
The Power Way to Network On LinkedIn

It's time to TAKE TIME for your LinkedIn Profile, Resume, Content, Certification, Skills and Accomplishments. RECRUITERS are studying LinkedIn backgrounds to find candidates.  Make sure your resume matches a target position, Not just a "down the middle" presentation of everything (or a few things) you have done.  Add photos, logos, and be ACTIVE with your connections.

LinkedIn is HUGE Content Part 1
Use LinkedIn For Research, Not Just for Pitching
+ Bonus content
5 lectures 05:22
Quick Wins Stand Out With a Video Thank You Note
You Can Accomplish Your Primary Goal - Getting the Job Offer
Here Is Why You Are The Absolute Best Person for This Job
This Is How You Will Stand Out
Here Is What Is Special About You
+ Developing Your Winning Interview Mindset
9 lectures 17:18
Deliver a Career Catapulting Presentation
Your Resume Has Done Its Job, Now It Is Your Turn
This Is The Perfect Time To Be Politically Correct
Please Tell Me About Yourself
You Can Convince The Interviewer You Are The Best Person for the Job
Convince the Interviewer You Are a Self-Learner
The Consulting Freelancing Backdoor Into Your Dream Job
The REAL Reason Job Interviews Take Place
Make The Interview a Two Way Street
+ Maintaining a Winning Mental State for Job Interviewing
3 lectures 09:35
Interviewing Skills With a Positive Mental State
Create Your Winning Message
The 60 Second Winning Interview
+ Roll Up Our Sleeves And Prepare for The Interview
8 lectures 10:57
Let’s Get to Work
The Secrets Are At Your Fingertips
Plan Your Logistics The Right Way
Linkedin Opposition Research
The Basic Facts Are Not Enough
This is How People are Interviewed In Your Industry
Finding the Inside Track
The Perfect Time for Your Job Interview